Customer Service Representative

Brenda L. Cullen

* **** **** ********, *** Jersey 07869

*********@*********.*** cell: 201-***-****

Objective: Seeking a position to utilize my skills as a multifaceted office manager and team player.

Areas of Expertise:

Training, Coaching and Managing.

Works well with support staff to maintain productivity and clarity of objectives.

Communicates clearly and concisely with clients and supervisors.

Ability to multitask under pressure with accuracy to complete deadlines.

Accomplishments:

BOM-Helped lead the team to a STRONG Audit in 2016. Leadership and attention to risk was exactly on point.

Teller-Helped lead the team in transitioning to a brand new computer system in 2015.

Teller-Was rewarded as a top performer in 2011 for exceeding teller goals for the 4th quarter.

Career Overview

Santander Bank,NA

Branch Operations Manager 2016-2017

Supervised, trained and evaluated 4 tellers. Assumed managers responsibilities when absent.

Controlled and supervised approximately 300,000 per day.

P/T Teller 2009-2016

Accurately process customer transactions and successfully balance individual cash box daily

Greet and assist all customers/Demonstrates ownership of any issue presented by a customer, follow up and escalate if needed until issue was resolved.

Consistently assisted colleagues in a supportive and coaching manner.

Hopewell Nursery

Account coordinator, home center team 2005-2007

Worked with clients on a daily basis to understand their business objective. Acts as a client advocate to ensure the highest level of satisfaction while acting in the best interest of the company.

Reconcile orders, Map and schedule deliveries to 100 plus stores on a weekly basis.

Wrote promotional orders for 35 stores weekly to increase sales for company and clients.

The Home Depot

Lead Assistant Buyer-1997-1998 1991-1998

Responsible for staffing department to insure coverage at all times.

Met with Vendors to establish future programs for upcoming season.

Organized seasonal merchandise planogram for stores to follow for success in increasing sales.

Training Coordinator-1993-1997

Supervised, Trained and Evaluated 13 employees in a fast growing division.

Assumed managers responsibilities when absent.

Reinforced policy and procedures to ensure accuracy and productivity.

Assistant Buyer-1990-1993

Liaison between buyer, stores and vendors.

Responded to over 100+ stores to insure increase sales.

Education:

Western Connecticut State University-1990

Bachelor of Business Administration/Human Resource management

References: Furnished upon request

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