Manager Customer Service

Rabin Pokharel

***** ******* ***** ****, *******, VA 20136

703-***-**** *********@*****.***

EXPERIENCE

Capital restaurants Groups, Paisano’s Pizza.Centreville, Virginia. 09/12-Present

Multi-Unit Manager.

Managed all areas of the operations with hands on.

Assessed staffing and recruitment needs

Planned and directed employee training programs.

Monitored procurement, storage, preparation, cooking, handling and serving of food.

Co -ordinate meeting, inspection, Compliance and brand standard with Franchises location.

Long John Silver, Fairfax, VA 07/08-09/12

Managing Partner.

Coached and trained FOH and Kitchen manager who reported to me.

Continually monitor restaurant and take appropriate action to ensure food quality and service standards are consistently met.

Optimize profits by controlling food and labor costs on daily basis.

Efficiently resolve problems or concerns to the satisfaction of all involved parties.

Instrumental in implementing the” Guest Experience Captain Model”(GEC) in two locations.

7-11 Store, Arlington, VA 10/04 – 07/08

General Manager.

Work on merchandise concept and client relationships.

Drive year on year sales growth.

Increase Profitability.

Develop and mentor future leaders of the company.

Wendy’s, VA 02/1997 - 10/04

General Manager

Direct and coordinate staff in providing customer service activities. Reviews and acts upon customer requests, complaints and inquires.

Responsible for maximizing sales, transactions and profits within the restaurants. Control food cost, labor cost and store expenses, monitor and correct inventory/cash shortages and operate within established budgets.

Coach employees and secondary management personnel within the restaurant to ensure compliance with merchandising, operational procedures, food handling and sanitation, and administrative requirements.

Plan and prepare work schedule and assign employees to specific duties. Ensure that the restaurant is in compliance with all-appropriate, local state and federal regulations regarding hours of work, wages, age restrictions, and fair employment laws.

EDUCATION

Bachelor of Arts: CIS

Strayer University, Washington DC., Proctor, serve safe.

Proctor: Servesafe.

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