Data Entry Customer Service
Resume:
Summary of Qualifications
Professional with excellent interpersonal skills and ability to work well with others. Talent for quickly acquiring and mastering new skills. Superb attention to detail. Extremely service oriented with a unique combination of analytical and intuitive abilities. Excellent written and oral communication skills. Ability to organize, prioritize, and achieve results with minimum supervision. Excellent data entry skills. Experience processing medical claims and knowledge of medical terminology
Professional Work Experience
Data Entry Operator
Kelly Services/Allstate January 2017 – Present
Performs data entry on Medical, Cancer, Critical Illness and Accident policies via Life 70 and Case Data Sheet.
Processes member policies by reviewing and resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
Receives, screens and routes electronic correspondence
Completes all necessary forms, logs documents into the system, and routes member’s policies to the appropriate area.
Analyzes information, problems, issues, situations and procedures to develop effective solutions
Customer Service Representative
Convergys-US Bank-September 2016 – December 2016
Answering incoming calls and assisting customers with questions and concerns related to their credit card accounts.
Properly diagnosing customer needs and proactively educating them about the features and benefits of credit card products and services.
Effectively utilizing system applications to achieve desired outcome.
Documenting required information via system applications.
Retaining product and process knowledge.
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Prepare complete and accurate work including appropriately notating accounts as required.
Track, document and retrieve information in call tracking database.
O2B Kids May, 2015 – Present
Pre-School Teacher
Develop a program for young children within the preschool.
Provide nutritious snacks and lunches.
Talk with parents about behavioral ups and downs.
Develop activities to stimulate the children.
Establish policies and procedures for inside and outside the classroom.
Become familiar with emergency procedures and protocol.
Clean and sterilize equipment and toys daily.
Provide weekly schedules for children and parents.
Ensure cupboards are locked and cleaning supplies out of reach.
Supervise children at all times.
Create arts and crafts for children.
Discuss development with parents.
Identify problems and convene with management if applicable.
Participate in fundraising for the school.
Promote literacy and early education.
Volunteer Experience
PRINDLE HOUSE PUBLISHING
JANUARY 2012-MAY 2013
VOLUNTEER WORKER
Performed variety of duties including, issuing, and sorting book orders from inventory.
Helped to organize book signing and book launches.
Assisted with shipping book orders to various locations.
Cleaned cover of books where needed.
Checked personal books cover, inside front, back and spine.
Checked for marks, scratches, and irregular pages.
Processed orders quickly, accurately and efficiently per publisher’s standards.
Utilized mainframe computer system to properly account for issues, orders and returns.
Provided timely feedback to management regarding process and procedures.
Responsible for ensuring quality control standards were met.
Maintained and updated book order logs via data entry.
Utilized basic math skills to count inventory.
Software/System Knowledge/Certification
Proficient with Microsoft Word, PowerPoint and Excel
Social Media and Internet
CPR
Excellent typing (keyboard) skills
Life 70
Case Data Sheet
Education
Santa Fe Community College
August 2013 - Present
Sandalwood High School, Jacksonville, Florida
High School Diploma – 2013
Extracurricular Activities
2009-2012
Volleyball
Photography
Accomplishments
Teen Author-Published “My Granddaddy’s Eyes”
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