Manager Customer Service

Professional Summary

Skills

Work History

Education

TERRI BALDERAS

**** *** **., *** *****, California 93635 (H) 209-***-**** (C) 408-***-**** **********@*****.*** Hardworking employee who thrives under pressure and goes above and beyond to create unforgettable guest experiences. 7 years experience serving up to 100 in a hour dinner guests at a family friendly restaurant. Focused team leader and successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor during peak hours.

ServSafe certification

Thrives in fast-paced environment

High energy

Top-tier, full-service dining background

Up-selling capability

Cash handling expert

Guest relations professional

Flexible schedule capability

Committed team player

Organized and efficient server

Quick problem solver

General Manager 10/2013 to Current

Dennys 8791 – 12820 S. Hwy 33 Gustine Ca.

Consistently provided professional, friendly and engaging service. Skillfully promoted items on beverage lists and restaurant specials. Promted LTO menues and trained staff on all food reciepes and execution Displayed enthusiasm and knowledge about the restaurant's menu and products. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards. Completed weekly inventory and food order to achieve proper food execution and inventory control. Completed employee schedules to uphold great customer service as well labor control. Conducted interviews and new hires with the priority of adding excellence and driven employees to our team. Tracked and reported audits on customer satisfaction feedback. Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.

Developed and maintained positive working relationships with others to reach business goals. Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients. Resolved guest complaints quickly and efficiently. Maintained high standards of cleanliness and sanitation. Restraunt Manager 10/2013 to Current

Dennys 8791 – 12820 South hwy 33 Gustine Ca.

Assisted in cashiering and Point of Sale (POS) system procedures during busy hours. Maintained complete knowledge of restaurant menu, including daily specials. Effectively listened to, understood and clarified guest concerns and issues. Continually monitored dining rooms for seating availability, service, safety and well-being of guests. Assisted co-workers whenever possible.

Resolved guest complaints quickly and efficiently. Verified cash drawer against the day's receipts.

Inventoried and restocked items throughout day.

Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients. Immediately reported accidents, injuries or unsafe work conditions to manager. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards. Assisted General Manager in varies duties as requested Accomplishments

Associate of Arts: Child Development

Merced College - Los Banos, 93635, CA

Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness. Achieved 2 awards in OSAT.. Overall Satisfaction from our surveys being completed by our guest and we ranked the highest in all franchise and non franchise locations.

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