Information Technology Manager

LUIS SILVA

Coral Springs, FL ***** 954-***-**** *********@*****.*** www.linkedin.com/in/IT-ExecLuisSilva

Transformation Leader IT Development Leader SR Project/Program Director

Delivering mission critical projects, transforming and optimizing operations leveraging technology

Passion delivering IT solutions while optimizing operations. Ability to overcome challenges, simplify complexity and achieve business objectives via technology. Strong facilitator and collaborator with executive presence; built top performing multicultural teams. Established PMO Governance and coached Project Managers ensuring project delivery. Strategic thinker and international consulting experience having lived and worked in USA, Canada, Brazil, Argentina and Germany, fluent in Spanish and Portuguese

Organization Transformation

ERP/CRM

Change Management

Mentoring

Program Management

Project Governance

Pre-Sales

SDLC Lifecycle

Warehouse Mgmt Systems WMS

IT Strategy and Execution

Business Process Improvement

Business Analysis

Finance

Logistics & Manufacturing Operations

Call Center Operation

Facilitator & prototyping

Conflict Resolution

KEY ACCOMPLISHMENTS

Delivered Financial/Logistics/Manufacturing Microsoft Dynamics AX ERP for cell manufacturing Plant

Reduced Inventory adjustments by $12M a year implementing WMS for large Warehouse (150+ FTE)

Managed complex projects in remote and challenging geographical locations in 4 continents

Facilitated workshops with large & diverse audiences delivering innovative customer centric solutions

Built IT organization from 10 to 200 FTE supporting growth from USD 50 to 250M+ Revenue in 5 years

Transformed staff augmentation model into CRM consulting practice for IT Canadian Consulting firm

Created & led LATAM Project Management Office (PMO) overseeing $20M IT portfolio (7 countries)

PROFESSIONAL EXPERIENCE

BRIGHTSTAR, Florida, US Apr 2013 – Feb 2017

Specialized global wireless distribution and services serving 15K+ enterprise customers in 100+ countries

Senior Director ERP, LATAM South Implementation Lead, (2015-2017) deployed AX in Argentina, Peru and Chile

Delivered Financial / Logistics / Manufacturing Microsoft Dynamics AX ERP for cell manufacturing Plant in Tierra del Fuego (TDF) Argentina (1,000+ FTE). Plant working at full capacity (2 shifts) with no downtime in 3 weeks dealing with 3 Unions and lack of technical project resources

Led multifunctional design workshops with key plant executives to transform the operation while using the best practices recommended by Subject Matter Experts and software providers

Implemented WMS Accellos for Warehouse (150+ FTE) reducing inventory adjustments by $12M in a year

Senior Director Transformation LATAM, (2013-2015) supported LATAM CEO in key transformation initiatives:

Turned around a Bottomline imaging Accounts Payable project (delayed a year, cost of $250K), deployed solution integrated with AX ERP for additional $40K in 6 months for Shared Service Center in Costa Rica

Coordinated replacement of management team of manufacturing plant. Three months of planning with corporate teams, 1 day to execute and 3 months supporting management without production downtime

Improved Inventory control in TDF based on McKinsey Consulting recommendations through 2 initiatives:

oSupervised implementation operational recommendations provided by McKinsey assessment

oImplemented 2 systems helping to reduce Inventory issues by $30M over 6 month period

CAPGEMINI, Florida, US Jun 2006 – Apr 2013

French multinational IT consulting firm, 180K+ employees and operates in 40+ countries

Regional Integration Manager (2006 – 2013)

Part of 6 year global outsourcing deal with large North American automaker, worked with Latin American CIO in Florida / Brazil HQ and IT Management team spread over 7 countries

Streamlined IT annual planning process creating business cases to define priorities based on approved Budget and overall strategy

Monitored alignment with global IT architecture roadmap, leveraging global existing solutions

Supervised PM’s to ensure projects were on time and under budget, especially identifying risks and issues early enough to avoid escalations or reduce impact by suggesting mitigations

Consultants Government and Industries - CGI GROUP, Toronto, Canada May 2005 – Jun 2006

Largest Canadian (IT) consulting, outsourcing company, 65K employees and operates in 40 countries

Director / Executive Consultant

Transformed staff augmentation model with 70 developers into a specialized CRM Siebel consulting practice

Created and organized second largest CRM Siebel Professional Services (PS) in Canada

CAPGEMINI, Toronto, Canada Mar 2004 - May 2005

Business Analyst

Led functional CRM teams, documented client requirements and coordinated testing

Facilitated complex workshop sessions with clients in multiple locations across the world

Worked in multiple projects with offshore resources being onshore liaison

MINACS, Toronto, Canada Nov 1999 – Mar 2004

Business and technology outsourcing company, 35 operation centers in Canada and 21K+ employees

VP of IT (Mar 2002 – Mar 2004)

Actively supported Call Center Operations team to enhance processes and deploy right technology, such as Scorecards and Key Productivity Indicators (KPI) reporting

Supervised creation / expansion of 5 Call Center locations (ranging from 50 to 800 Agents). Most work was done with internal resources, saving company millions

Director, Configuration Services (Nov 1999 – Feb 2002)

Built one of most competitive CRM Siebel consulting teams in North America delivering projects in half of time and cost compared to “Big 4” consulting companies

Implemented 20+ CRM Siebel solutions across North America

Reduced one third of IT budget by mixing fresh out of school with seasoned developers

EDUCATION & CREDENTIALS

Diploma in Information Technology, Information Technology Institute ITI, Toronto, Canada 1988 - 1999

Bachelor of Economics, Catholic University of Sao Paulo, Sao Paulo, Brazil 1990 - 1993

Bachelor of Law and Political Science, University of Lima, Lima, Peru 1984 - 1989

COMMUNITY INVOLVEMENT

ST ANDREW CATHOLIC CHURCH, Florida, US 2008 – ongoing

Marriage Enrichment Ministry

Provide couples with tools to overcome marriage challenges while developing their spiritual life

General Coordinator – Prepare annual budget, organize fund raising events and plan retreats (2011 – 2013)

Volunteer – help in Ministry activities (2008 – ongoing)

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