Administrative Assistant Customer Service

PROFESSIONAL SKILLS:

Customer service- communicate effectively with customers verbally and in writing

Computer office applications experience in customer services (Microsoft Office, Google, Avaya, Iris, Epic, Auto dialer, JD Edwards Systems etc) and other applications that are applicable to different industries.

Work well in diverse multicultural environment and maintaining professional and open communication (team player).

Excellent interpersonal skills, pay attention to detail, an active listener.

Develop and compile ad hoc reports complete research to support documentation using the internet, and previous reports

Financial record keeping, purchase orders, inventory and customer database

OBJECTIVES:

Seeking a position working in a diverse environment to achieve organizational goals, services and or products that will benefit our global community; my assets are time management, computer skills, and an excellent and an effective communicator verbally and in writing and I am a team player.

EXPERIENCE

Eligibility Medicaid Administrative Assistant, Health and Human Services, South Carolina, Moncks Corner, SC; interviewing customers for Medicaid eligibility completing personal medical and financial information and processing documents.

Medical Biller/Collections Specialist, University of Illinois Hospital - Chicago, IL

Communicate with clients to resolve medical claims, billing issues, negotiating insurance claims and payout.

Administrative Assistant/Data Entry, Cook County Department of Revenue - Chicago, IL

Process document input data, revaluated the process of analyzing individual, health, vehicle taxes; assist in project planning and execution. Communicate other departments via technology and in person to resolve issues and complete daily financial and IT processes.

Operations Refinery Scheduler

British Petroleum Gas and Oil Refining (BP) - Whiting, IN

Create work schedule for approximately one hundred and fifty hourly employees weekly. Confirm schedules with company policy, employee contract agreement and union agreement. Update payroll, sick leave, vacation etc.

EDUCATION

Bachelor Administration in Business, American Business Institute, Philadelphia, PA

REFERENCES

Will be provided upon request

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