Manager Front Office
Resume:
JOSEPH H. GARTRELL
*******@*****.***
LINKEDIN.COM/IN/JOSEPH-GARTRELL
PROFESSIONAL EXPERIENCE
Professional Nursing Solutions, LLC. & National Healthcare Solutions, LLC. - Raleigh, NC
Healthcare Recruiter
December 2016 – Present
●Developed trustful relationships with client facility decision makers (staffing supervisors, nursing directors, staff recruiters) to fulfill their expectations for qualified candidates.
●Sourced prospective candidates for Per Diem, 13-26-week contract assignments with medical facilities by leveraging existing relationships within the agency’s network, and developing job-board postings.
●Interviewed and screened several candidates, identifying the highest skilled/qualified candidates. Presented candidates to client staffing supervisors for review and consideration. Once approved, assist candidate in completion of application and placement compliances according to agency and employee health code standards.
●Proceeding candidate orientation, maintained employee schedules, health records, certifications utilizing the agency’s existing client management database.
●Supported the agency in networking events, developing new client opportunities locally and nationally.
●During the seven-month tenure, recruited on average 5 new team members per month.
SREE Hotels, LLC. - Raleigh, NC
March 2015 to November 2016
Guest Care Manager – Residence Inn – RDU/Brier Creek (Marriott)
March 2015 to January 2016
Guest Care Manager – Courtyard – RDU/Brier Creek (Marriott)
January 2016 to November 2016
Conducted several pre-opening projects with the charter leadership team of the dual-brand Residence Inn & Courtyard Hotels:
●Through 3 Job Fairs, interviewed nearly 300 candidates for all operational departments.
●Recruited approximately 12 team members to charter the front office and food and beverage departments for the Residence Inn.
●Coordinated the Marriott service training for all new team members, prior to on-site development projects.
●Coordinated daily projects for the 70-80 team members to commence in pre-opening projects.
●Successfully launched the Residence Inn opening on June 20, 2015 and the Courtyard on June 22, 2015.
Led the Residence Inn team in high guest satisfaction, receiving consistent satisfaction reviews of 80% - 90%. Then, in January 2016, transitioned to Guest Care Manager of the Courtyard hotel to conduct daily operations.
●With the combined efforts of fellow leaders and team members, we consistently achieved the top rank #1 and #2 of our franchisor’s portfolio of hotels in Guest Satisfaction Scores.
Other Areas of Impact:
●Work closely with Sales Team to ensure banquet events, receive high-quality and efficient service.
●Managed Accounts Payable, by appropriating 20 – 25 invoices, per week, to the correct General Ledger codes, and processing for payment.
●Conducted general human resources responsibilities including new hire interviewing, on-boarding, continuous training, and coaching sessions.
●Managed payroll routinely for 20 team members, and provided payroll support for operational departments as needed.
●Monitored daily general ledger between $10,000 - $50,000 prior to settlement. Maintained cash flow of petty cash fund, and $550.00 in cash drawer balances used in daily operations.
Hampton Inn – DC/White House (Hilton)
April 2013 to March 2015
Front Office Supervisor
August 2013 to March 2015
Guest Service Associate
April 2013 to August 2013
Participated in the opening of the Hampton Inn – DC/White House location. Conducted client and associate relations from the front office to achieve high guest satisfaction rankings in the heart of Washington, DC. Hosted high-status clients from neighboring national and international organizations. Rapidly promoted to Front Office Supervisor to lead in front of house operations.
Notable Achievements:
●Top 10 ranking in Washington, DC Hotels by Trip Advisor.
●Achieved Hilton’s Spirit to Serve Award for guest service excellence.
Hungry Howie’s Pizza - Rockville, MD
General Manager
June 2012 to April 2013
Mannarino Insurance Agency - Frederick, MD
Customer Service and Sales Agent
May 2011 to June 2012
EDUCATION
Hood College, Frederick, MD
August 2007 to May 2011
●Bachelor of Arts Degree, Business Administration
oConcentrations in Finance & Human Resources
Managerial References
Bryan Schwed, Dual Property General Manager - 240-***-****
●Courtyard & Residence Inn – RDU/Brier Creek
Jadranka Belajic, General Manager – 703-***-****
●Hampton Inn – DC/White House
Sara Morris, Realtor – 301-***-****
●Long Foster Realty
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