Engineer Technical Support

James Liu

Tel: 626-***-**** Email: *******@*****.*** Pasadena, California

HIGHLIGHTS OF QUALIFICATIONS:

Reliable, knowledgeable, and highly experienced Application Engineer / Field Engineer / Validation Engineer / Electrical Engineer proficient at Test plan development, test execution, diagnostics, troubleshooting, and providing technical support for various internal, external customers. Goal-oriented, creative, and meticulous, with a strong work ethic, proven wide range of technical know-how, and hands-on equipment installation and systems deployment, Field Service experience.

Areas of Expertise

●15+ Yrs. Experience as Application Engineer

●Test Plan Development & Test Execution

●Equipment Installation & Systems Deployment

●Strong Work Ethic

●Customer Service & Support and Relation skills

●Resourceful & Analytical Thinker

●Effective Communicator + Presenter

●Proven team and individual player

●Problem Solving, Analytical, Multi Tasking

Hands-on Field Engineer + Tech Support Experience

PROFESSIONAL EXPERIENCE:

DIRECTV / AT&T El Segundo, CA 10/2012 – 5/2016

Validation Engineer / Electronics Hardware Test Engineer - DirecTV Set Top Box - HD Audio Video Testing

Major Achievement in DIRECTV / AT&T – Validate, Test, Qualify World’s 1st 4K ULTRA HDTV STB “DIRECTV C61K-700” ( Conducting 4K ULTRA HD Video and Digital Audio and hardware testing from ETC Phase to ATC Phase ).

●Perform evaluation testing, acceptance testing and regression testing on DIRECTV Set Top Box (STB) products. Meet Product testing needs of the organization by executing to test plans based on functional and technical specifications. I was versatile in assisting Test Team Lead and working with a team of test engineers, I am also a hands-on contributor in the product development life-cycle. I worked closely with Program Management and engineering teams to identify, validate and report failures and anomalies uncovered during product testing and ensure that all failures and anomalies are corrected or dispositional before product launch. Ensure that the test results are thorough and clear so that sound decision making can be achieved in relation to the functional specification and customer expectations.

●Executing product HW validation testing to find issues that directly impact the customer in addition to tests developed based on DIRECTV specification.

●Publishing test reports / results to provide information in a clear and concise manner that can be utilized for approval of software into the customer base.

●Striving for efficiency in performing product functionality, usability and interoperability testing according to approved test plan and test schedule.

●Perform logical validation process of failures prior to dissemination of information to functional groups and suppliers.

●Ensuring that all failures and anomalies are corrected or dispositional and verified before product launch.

●Identifying, analyzing and documenting hardware defects and work with the OEM MFG and hardware development team to troubleshoot and resolve all hardware issues.Providing feedback on test plans and procedures developed by Test Development teams for the purpose of improving accuracy, clarity and quality of documents and execution.

MPEC Corp. Pasadena, CA 11/2006 – 08/2012

Field Application Engineer - Pro HD Video & Audio System Integration Support and Service

●Design, Configure and Install Video Audio System, Video-Wall Display Systems, Digital Signage Systems, Video Conference Systems, Wired, Wireless Network systems for Government Agencies, Business, Commercial customers as well as Residential customers, Perform Field Installation, Field Technical Support, Video Audio Systems integration Service and provide tech support and repair service for SONY, Panasonic, Toshiba, Samsung, LG, Pioneer….Major Brand’s Audio Video product.

Pioneer Electronics ( USA) Inc., Long Beach, CA 5/2001 – 11/2006

Application Engineer - Audio Video Technology

- Application Engineer - Blu-Ray High Definition Disc Player Drive & Blu Ray Disc Recorder Drive ( 11/2005 - 11/2006 )

●Supporting Pioneer’s Distributors, dealer network through US and Canada– with Pioneer cutting Edge Blu-Ray - High Definition Disc technologies, engineering activity including: New models testing, New products planning, Trade show setup and support, software – firmware testing and 3rd party add on hardware testing.

- Application Engineer - Flat Screen Plasma High Definition TV & Industrial Plasma Display Device ( 6/2003 - 10/2005 )

●Supporting Pioneer’s Distributors, dealer network through US and Canada– with Pioneer cutting Edge Plasma Display technologies, engineering activity including: Product Presentation, Customers visit, New models testing, New products planning, Trade show setup and support, 3rd party add on hardware testing and more.

- Application Engineer - DVD Disc Recorder Drive & Pioneer Laser Disc Product ( 5/2001 - 05/2003 )

●Supporting Pioneer’s major OEM customers – Apple Computer, HP, Gateway Computer, E-machine Computer, Memorex…with Pioneer Optical DVD Recording technologies, supporting activity including: Product Presentation, Customers visit, Field products inspections, Hardware testing, Firmware testing, Application software testing.

●Supporting the most advanced Pioneer DVD Recording technologies for 3 major product lines and 3 major markets.

1. Full line of Pioneer 720 Disc DVD Library Systems: DRM-7000, DRM-3000, with enterprise based Archive and Mass storage applications for IT, Medical, Video archiving industries.

2. Full line of Pioneer desktop DVD Recorder Drives: from the 1st Generation of DVR-S201, DVR-A03, to the latest the 6th Generation of DVR-A07 with one step DVD video authoring application for consumer PC industry.

3. Full line of Pioneer DVD Professional DVD Recorders: PRV-LX1, PRV-9000 with Professional DVD Authoring application for Entertainment, Broadcasting and DVD Video production industries.

●Supporting activity including: Product Presentation at major trade shows, Customers visit, Product sales support, Hardware testing, Firmware testing, Application software testing, Generating technical documents, Real time technical phone support.

EDUCATION:

Beijing Broadcasting University, China

●Bachelor Degree of Science – Electrical Engineering ( Specialized on Radio / TV Broadcasting )

Control Data Institute, Irvine, CA

●Certificate Of Computer Technician

Telstar Technical Institute, Los Angeles, CA

●CompTIA Certified A+ Computer Service Technician

●CompTIA Certified Network + Computer Networking Technician

●Microsoft NT/2000 & Networking Certifications Program (MCSE)

●Microsoft SQL Database Certifications Program (MCDBA)

Certifications:

Comp TIA Certified A+® Computer Service Technician

Comp TIA Certified Network +® Computer Network Technician

Microsoft Certified Systems Engineer (MCSE)

Microsoft Certified Database Administrator (MCD)

CEDIA Certified - Home Technology Professional - Consumer Electronics Installer

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