Business Analyst

Vibha Narasimha

**** ******* *****, *** #** • Sunnyvale, CA -94086 • ********@*******.*** • 716-***-**** SUMMARY

* ***** ******** ******** **********. Lean Six Sigma green belt certified.

Expertise in Data Modeling, Analytics, Visualization, Presentation & Reporting; Agile methodology, SDLC, Project Management, Sentiment Analysis, Change management, UML Modelling, GAP Analysis

Expertise in client interaction for requirement gathering & converting requirements into technical specification documents.

6 years of experience as an SAP CRM developer and Data steward in data migration and data mapping activities.

2 years Salesforce Admin experience.

PROFESSIONAL EXPERIENCE

City National Bank, Los Angeles, CA, Assistant Vice President – Business Analysis CRM Apr 2017 – Present (3 months)

Involved extensively in Business User meetings to understand user requirements.

Developed scope documents, discussed with managers regarding project timelines and efforts.

Configured page layouts, workflows, document templates, record types, & data fields in Salesforce.

Implemented & maintained reports and dashboards in Salesforce.

Developed report to extract SAP account data into ztables for CNB’s different lines of business, the tables were accessed by Informatica to load data into salesforce.

Developed report to download SAP account and activity notes data, which was loaded into salesforce using data loader.

Developed report to provide activity person responsible to the salesforce team as there was disparity in the salesforce system. Scalable Systems Research Labs, Inc. Pacifica, CA, Intern - BA Aug2016 – Mar2017 (7months)

Worked closely with the CEO and VP of business. Prepared investment pitch to present to venture capital firms for funding.

Involved in customizing Odoo apps for employee leaves, pay roll management and time sheets.

Involved in employee data modelling activities using Excel Power Pivot and Visio. Infosys Limited, Bangalore, India, Business Analyst Sep 2010 - June 2015 (4 years10 months)

Designed ER model, UML diagrams including Use Case diagram, Activity diagram & more using Visio.

Performed Data Normalization & Database UI Integration and Developed Test Cases.

Involved in reviewing, mentoring, training & performance evaluations.

Extracted data from existing data source and performed ad-hoc queries using SQL.

Responsible to determine the GAP Analysis between the As-Is / To-Be Business Process Flows.

Created test plan and test cases for user acceptance testing.

Created custom objects, fields and added entries in Salesforce system.

Extensively used Salesforce Schema Builder to visualize and edit the data model.

Created data source & assigned them to Business Partner (BP), created target groups based on the criteria specified by the client & created campaign (Email) to sell particular products to the target group.

Prototyped integration of Facebook and twitter customer feedback data with SAP CRM WEBUI.

Developed a framework for role based user authorization & usage of individual business objects using Access Control Engine. EDUCATION

University at Buffalo, the State University of New York Buffalo, NY Master of Science in Management Information Systems June 2016 BNM Institute of Technology Bangalore, India

Bachelor of Engineering in Electronics and Communication June 2010 TECHNICAL SKILLS

Languages & Frameworks SAP ABAP, BSP & BOL programming, HTML basics, Salesforce, Base SAS, Python S/W Packages, Tools &DB SAP GUI 7.1, Eclipse, Netbeans IDE, Advanced MSExcel, Excel PowerPivot, Jira, TFS, MSProject, Visio, MySQL, Oracle 11g, NodeXL, SAS E-Miner, Tableau

ACADEMIC PROJECTS

Designed & Developed Online Blood Management and Issue Management Database System Developed Project proposal & Business Requirement documents. Designed ER model, UML diagrams including Use-Case diagram, Activity diagram & more using Visio. Performed Data Normalization & Database UI Integration and Developed Test Cases. This was a group project. Project Management; Elite Art Products Case

Created a project selection & prioritization model. Prepared a report along with four other team members, which included the Business Case, Stakeholder analysis, Communication matrix, Scope, Schedule, Budget, Risk Register, Quality Management Plan & MS project summary. Data Analysis of Seoul Retail Case

The company in this case had five franchise stores. Performed Chi-square, decision tree & Regression analysis on the store data using SAS E- Miner to identify the factors influencing sales at each store & the impact of the change in location & ownership of the stores.

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