Manager Technical Support

STEVEN REBENSTORF

**** *. ***** ****

Clearwater, FL 33755

Phone: 727-***-****

*******.****@*****.***

CAREER OBJECTIVE

Technical Support Specialist

EDUCATION

2017

BizTech Career Centers

CompTIA A+ Certification

Clearwater, FL

1993

Institute for the Certification of Computer Professionals

Certified Computing Professional

Atlanta, GA

1988

University of Arkansas

Bachelor of Science in Business Administration

Fayetteville, AR

1986

United States Navy

Electronic Warfare

Technician

San Diego, CA

1977

Northwest Vocational Technical School

Carpentry Diploma

Springdale, AR

SUMMARY OF QUALIFICATIONS

More than 20 years hands on technical experience in support, implementation, upgrade, configuration, and troubleshooting computers and telecommunications networks.

Well rounded background in Help Desk phone support and supervisory experience across various industries and roles.

Strong written, oral, and interpersonal communications skills.

Organized, conscientious, self-starter, with a results oriented attitude.

WORK EXPERIENCE

Rebo Data Inc. April 2002 – Present

Independent Consultant

Planning, organizing and completion of PC/Windows projects.

Software applications, operating systems, and troubleshooting.

LAN and WI-FI connectivity projects, low-voltage applications, wiring and control systems, CATV, telephone, and audio systems.

Stratford Incorporated October 2012 – October 2013

Chemical Mixer and Packing Specialist

Gathered needed raw chemicals from inventory to measure and mix for production of finished products to customer specifications.

Packaged or repackaged customer finished product for delivery.

Knight Enterprises, Inc. October 2010 – April 2012

Broadband Assistant Supervisor

Supervision and installation, troubleshooting broadband cable communications equipment installations for Bright House Networks.

Implemented software solutions to ensure high speed broadband and VOIP connectivity in residential and commercial environments.

Independent Construction January 2009 – October 2010

Handyman

Rough-in tasks including demolition, framing, drywall installation, pressure cleaning, roofing and gutters.

Finish tasks including drywall finish and texturing, painting, installation of doors, windows, trim, balustrades, and cabinets.

Jet Works, Inc. May 1997 – October 2008

General Manager

Hands-on management of a tourist activities operation featuring parasailing, personal watercraft, Dolphin watches, etc.

Sun Data Inc. August 1996 - May 1997

Systems Analyst, ALCAN Cable

Focal point for all account activity.

Technical specialist in IBM AS/400 installations.

Growth planning, communications management, troubleshooting.

Analysts International Corporation August 1995 – August 1996

IBM AS/400 Support Line

Technical leader of 10+ Novell Coexistence & TCP/IP analysts.

Supervised telephone support to IBM customers.

Provided troubleshooting, configuration and support for TCP/IP connectivity and general technical AS/400 assistance.

Key Four Inc. March 1994 - August 1995

Major Account Manager, Coca-Cola

Prepared bid responses to Request for Proposals on data/voice telecommunications projects in the Coca-Cola business campus.

Planned and managed equipment, materials, and manpower to meet timelines on cabling, telecommunications, and computing projects.

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