Medical Assistant Customer Service

National Certified Senior Medical Assistant

Monique Austin

Phone: 813-***-**** Email: ***********@*****.***

Address: ***** ****** **** **** ************, Florida 33592

Summary of Qualifications

Bi-Lingual, Multi-Talented Medical Assistant Lead professional Transforming Individuals and Families Proactively.

Detailed oriented, passionate and highly motivated National Certified Medical Assistant (NCMA) and Allied Health Instructor, with 13+ years of extensive experience in a multi-physician family medical practice providing premium patient care. Verifiable record of overseeing safe operations and professional medical management, whether internationally or domestically; maintains executive title in the State of Florida to a FORTUNE 500 Industry. Expanded background to maximally develop comprehensive techniques based on physician needs for client and patient satisfaction. Recognized for successfully developing and managing change.

I'm an innovative Military Spouse and energetic Bi-Lingual (English and French) team player, relationship builder, and highly effective communicator. Highly skilled, talented and organized professional. Highly - accomplished, quick learner with an impressive hands-on knowledge base encompassing the entire spectrum of Leadership and Professionalism. Currently seeking a position as a Certified Medical Assistant with Health Instructor capabilities, which will utilize all acquired skills, abilities and areas of expertise as follows:

Obtain Vitals

Strongly Phlebotomy

Front and Back Office Duties

Proficient in Microsoft Office

Drug Testing Procedures

Skin Cancer Screening

Orthopedic Assistant

Laboratory Procedures

On-Site Emergency Treatment

Administer Vaccinations

ACLS and CPR Certified

Billing and Coding

Suture Removal

Insurance Verification

EHR and EMR

Wound Care

Gynecological Exams

OHSA and HIPAA Certified

Physician Liaison

CERTIFICATIONS AND EXPERIENCES

Certifications:

-National Certified Medical Assistant

-Pediatric Phlebotomy and Injections

-Phlebotomy and Age-Related Competencies – accredited

-Diabetes - Truths and Misconceptions

-Skin Cancer Identification, Treatment, and Prevention

-Certified National Safety Council (CPR/BLS/AED)

-Advance Cardiac Life Support (ACLS)

-OSHA and HIPAA Certified

Experiences:

-Minor In-Office Surgical Procedures, Wound Care, Suture Removal, Laboratory Procedures

-Administer Vaccinations and Medications as Prescribed, On-Site Emergency Treatment

-ECG, Drug Testing, Nicotine and Skin Cancer Screening, Gynecological Exams, CPR, ACLS

-Bi-Lingual in French and currently pursuing Spanish

PROFESSIONAL EXPERTISE

MSU, Provant, WCS and DOCS, Florida

Lead Biomedical Health Screener

January 2012 – Present

Biomedical Screenings, high volume phlebotomy, immunizations, Body Composition screenings, Cholesterol, Glucose screening, perform EKG's, nicotine screening, drug screening, skin cancer analyzing, vision screenings and administer prescribed medications. Triage patients, perform all clinical tasks in a very fast pace environment, perform physical assessments and on-site emergency treatments, and wound care. Support civilian and military physicians and other health professionals as directed by the Department of Defense.

Fortis College, Orange Park, Florida

Medical Assisting Instructor

2010 – 2016

-Classroom and clinical instruction to include guidance for students through a successful learning process and maximize retention.

-Curriculum Design and Implementation.

-Assist in the instructing of a variety of subjects such as Medical Assisting, Basic X-Ray Machine Operator, Medical Billing and Coding, Medical Office Administration and Surgical Processing. Remain current with vocational education and allied health through professional development and Education Affiliates Continuing Education Units.

Salantic – CareSpot Urgent Care Jacksonville, Florida

Lead Medical Assistant

2010

-Performed clinical activities ranging from charting, collection of vital signs, assisting in minor office surgery, and administration of oxygen.

-Managed a team of ten plus employees in both front and back office, assuring productivity and proficiency.

-Front office duties included insurance verification and billing, patient registration, workman’s compensation, charting, and processing, scheduling, and customer service.

-Florida Federal and D.O.T. drug screen collection.

ADDITIONAL WORK EXPERIENCE

Baptist Urgent Care - Contract Assignment, Jacksonville, Florida; Pediatrics and Primary Care Medical Assistant 2008 - 2010

Gardner Asphalt, Tampa, Florida; Customer Service Sales Specialist 2005 – 2008

EDUCATION

Certified Medical Assistant and Basic X-Ray Machine Operator, Graduate

Medical Management Training and Clinical Support, Central Florida Medical Institute

Central Florida

AWARDS: Military Spouse - Heroes at Home Award

TRAINING: Equal Opportunity, Prevention of Sexual Harassment, Suicide Prevention, Communication Level 3, Operational Security, Information Awareness/Phishing, Acquisition Ethics, Human Resources Specialist Certification Course, Composite Risk Management/Safety Course.

Established leadership opportunities in communities around the Central Florida area.

REFERENCES: Available upon request

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