Customer Service Supervisor
Resume:
Trey Fluehr
Loves Park, IL
*******@*****.***
Education
University of Wisconsin, Platteville, WI – Bachelors in Business Administration Human Resources August 2013 – May 2017 Graduated
Experience
Park Services Head Supervisor (Internship), Magic Waters: May 2016-June 2017
Leadership
oProvided Leadership to two assistant supervisors, three leads, and approximately 50 park services staff members.
oCompleted and conducted employee evaluations.
oProvided recommendations for employee of the month and year.
oScheduled staff members and leads on When2Work scheduling system.
oEnsured all staff members received breaks according to policy and state laws.
oReconciled wage discrepancies.
oHandled escalated customer complaints appropriately.
oAssessed emergency situations and handled according to protocol.
oAttended Rockford Park District leadership training.
Hiring
oLed team in hiring process, which included interviewing 40+ candidates during the season.
oRecommended 20+ applicants for hire.
Disciplinary
oFilled out employee disciplinary forms.
oRecommended employees for termination.
Training
oScheduled and led training sessions.
oProvided daily feedback to the staff members.
Customer Service Assistant Supervisor, Magic Waters: May 2015-September 2015
oProvided Leadership to three leads, and approximately 50 park services staff members.
oFilled out employee corrective action forms.
oProvided recommendation for employee of the month and year.
oCompleted and conducted employee evaluations.
oHandled escalated customer complaints appropriately.
Interviewer for Magic Waters: December 2014, 2015, and 2016
oReviewed resumes, conducted interviews and submitted recommendations for hire.
Customer Service Lead, Magic Waters: May 2014 – September 2014
oProvided leadership to customers service associates.
oAssisted in resolving customer concerns.
oMonitored completion of associate duties.
Customer Service, Magic Waters: May 2012 – August 2013
oCollected admission tickets.
oChecked bags to make sure no contraband was entering the park.
oJanitorial duties, such as sweeping, emptying trash and cleaning bathrooms.
o Handled customer issues and complaints.
Team Lead, Red Mango: March 2013 – June 2013
oRegister, assist customers, food prep, cleaning and nightly close of store including security of cash funds and securing building.
Achievements
Academic Honor Roll: 2008 – 2013
August 2012 - Magic Waters Employee of the Month
August 2013 - Magic Waters Employee of the Year
August 2014 - Magic Waters Customer Service Lead of the Year
August 2015 - Magic Waters Customer Service Supervisor of the Year
August 2016 – Magic Waters Park Services Supervisor of the Year
May 2017 – School of Business Recognition of Academic Achievement Honors
Computer Skills
Proficient with Microsoft Word, Power Point, Excel and Internet
Experience in Career InfoNet, Prospera, When2Work, and Novatime
Training
2014- 2017 Rockford Park District Leadership Training (Yearly)
Contact this candidate