Customer Service Manager
Resume:
Ali Williams
Aubrey, TX 76227
****************@*****.***
Relevant Experience
Over 2 years of management and 8 years of customer service experience. SKILLS
Flexible team player who thrives in environments requiring ability to effectively prioritize multiple concurrent projects.
Proven relationship-builder with unsurpassed interpersonal skills.
Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.
Innovative problem-solver who can generate workable solutions and resolve complaints.
Resourceful team player who excels at building trusting relationships with customers and colleagues.
Highly adaptable, mobile, positive, resilient, patient risk-taker who is open to new ideas.
Productive worker with solid work ethic who exerts optimal effort in successfully completing tasks. EXPERIENCE
Lowe’s Home Improvement Cashier November 2016-present
Processed customer transactions in a timely manner
Worked mostly closing shifts in Lumber with Loss Prevention
Very proficient at guiding and directing customers to their needs
Entrusted with many responsibilities and was extremely reliable AAA of Colorado Operations Assistant August 2015-October 2015
Worked with a team of 8, in order to effectively keep the operations side of AAA going
Worked with IT and Roadside during a huge overhaul to the current system
Was responsible for many other tasks that were not attributed to my position
Reported directly to the Operations manager each week to update him on every task
This was a temporary job, not meant for permanent status. Target Flex Floor Associate May 2015-July 2015
Helped to work with both cashier and sales floor
Responsible for ensuring proper flow while at Cashier
Responsible for stocking shelves and putting merchandise in the proper place
This was a seasonal job
People’s Bank Personal Banker M arch 2014 - January 2015
Greet all Guests appropriately and ensure all Guests receive excellent service on all financial transactions.
Identify customer needs and provide appropriate solutions.
Maintain appropriate control of the cash drawer and balance each day.
Ensure compliance in all transactions.
Assist store manager with other duties as needed. ShowingTime Customer Support Supervisor A ugust 2013 - February 2014
Answers calls and inquires to resolve issues with Real Estate Professionals and their listed properties.
Scheduled showings for potential buyers using an online database scheduling system.
Helped coordinate between IT and our client to ensure that showings were listed correctly
Facilitated many disagreements with clients, in order to resolve issues succinctly Starbucks Barista S eptember 2011 – June 2013
Prepared and served beverages in timely manner.
Increased sales through outstanding customer relations and accurately processing payments.
Effective under pressure and manages time efficiently.
Clean and maintain supplies and equipment ensuring regulatory compliance. Applebee’s Hostess October 2010 - August 2011
Meet and greet customers and seat using Applebee’s coordination system.
Remove dirty dishes and glasses from tables.
Maintain bathroom cleanliness.
Assist serving staff by greeting tables, getting drink orders, and delivering food. EDUCATION
Seaman High School 2006 - 2010
● Topeka, Kansas
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