Customer Service Sales

JEREMY TORRES

*** * **** **. *******, Ca ***** 559-***-**** *******************@*****.***

I’m an enthusiastic and creative, natural born leader with outstanding social skills and a passion to care for others. I am wanting to invest and grow within a company as I continue to further my education and complete my MBA degree.

Ski l ls Summary

Displays a passion for people by building trusting relationships and providing quality customer service to management, coworkers, and clientele alike.

A strategic and organized thinker - follows directions precisely, yet takes initiative when necessary.

Adapts to the demands of a diverse environment and challenging workload, both as an individual and as a team player.

Self-motivated, driven by challenges and deadlines, and constantly strives to exceed expectations.

Possesses excellent verbal and written communication skills. Education

Bachelor’s Degree/December 2016

Fresno Pacific University, 3.89gpa Magna Cum Laude graduate with a Bachelor’s Degree in Business Management.

Work Exper ience

Of f ice Manager

Frank’s Appliance / 2004- 2016 Supervisor/Owner Contact: Greg Torres 559-***-****

Work at Frank’s Appliance began as an appliance installer, then transitioned into sales. After a few years of being Frank’s Appliance top sales associate I was promoted to Office Manager. I left Frank’s Appliance to pursue and further my education by attending Fresno Pacific’s accelerated year around program that was more than full-time. Towards the end of the schooling it required all my time. Meanwhile I graduated with honors and a 3.89 GPA. As a Manager, my duties were and not limited to:

Staff Management:

• Motivate, mentor and coach staff

• Delegate and coordinate work tasks

• Manage performance including evaluations and feedback

• Resolve disputes and grievances

• Recruit and select new candidates

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Data Management:

• Create and maintain databases

• Inventory management

Policies and Procedures:

• Evaluate existing procedures

• Design and implement procedural improvements

• Prepare materials describing procedures and standards

• Communicate changes in policies and procedures

• Ensure adherence to policies and procedures by staff members Customer Service:

• Handle customer inquiries and complaints

• Process customer requests

• Keep updated customer records

Marketing:

• Identify target markets and analyze current market trends

• Research customers’ needs and wants as well as competition information

• Monitor progress of promotional activities and record findings

• Monitor competitive activity and evaluate market campaigns

• Manage periodic analysis of marketing efforts and campaigns.

• Ensure effective distribution of marketing materials. Sales Office Manage:

• Coordinate and support sales development activities

• Maintain tracking reports for sales

• Report monthly sales figures

• Deal with customer queries

• Process orders, applications and requests

• Expedite orders and delivery

• Accurately maintain customer database

References

Suzana Dobric-Veiss 559-***-**** ***@***.***

Professor at Fresno Pacific University

Christine Goedhart-Humphrey 661-***-**** ****@***.*** Professor at Fresno Pacific University

Greg Torres 559-***-**** ****@***************.*** Previous supervisor at Frank’s Appliance

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February 6, 2017

RE: Recommendation for Jeremy Torres

To whom it may concern,

It is a pleasure to write this letter of recommendation for Mr. Jeremy Torres. I have known Jeremy professionally as an instructor during his studies at Fresno Pacific University. Based upon our working relationship, I am confident that Jeremy’s knowledge, experience, and skills make him an excellent candidate for a position within your organization. Jeremy has the skills and tools necessary to be an asset to any team. From initial planning stages of case analyses and presentations, he has consistently exhibited a high degree of professionalism and competence within his work and writing skills. Jeremy has mastered the application of business and management leadership concepts and tools needed to succeed in his field. He also has a fabulous facilitative learning style that would benefit those desiring to learn on these topics.

His strongest abilities lie in his attention to detail. Jeremy’s strength in preparing exhibits, coordinating materials and evaluating others’ papers illustrate his commitment to quality and skills needed to lead others. He has also demonstrated the ability to prepare, organize and deliver material to large audiences for reaction, interpretation and debate, which can be a difficult task, particularly when dealing with a variety of personalities and educational levels. Jeremy has demonstrated great strength in utilizing key communication tools and evaluation for business and educational purposes. Additionally, he also has excellent work experience to provide real world examples for learning.

Please feel free to contact me for questions or further elaboration at 661-***-****). Christine Goedhart-Humphrey

Adjust Instructor, Fresno Pacific University

Sincerely,

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February 4, 2017

To Whom It May Concern:

It has been my honor to know Jeremy Torres for the past two years and it is with great pleasure that I can write this letter on his behalf. Jeremy has been a great asset in the community of Fresno Pacific University (FPU). Academically he excels beyond many of his peers. Jeremy’s personal strength has been evident through his motivation, leadership and commitment. He is unselfishly dedicated to others through his service. I give my highest recommendation to Jeremy.

As a Major Professor at Fresno Pacific University in the Organizational Leadership and Business Management programs, I had an opportunity to work closely with Jeremy who was my student. Jeremy is dedicated and reliable. Jeremy is highly sought out and respected by his fellow students. His excellent organizational and intrapersonal skills create a very unique blend of strengths. Jeremy has the ability to see the larger picture and to attend to all the details at the same time. His trustworthiness and his work ethics are exemplary. It was comforting to have him in my classes because I could fully rely on him for good work and attitude in the class.

Jeremy is sought out among his peers and he is a wonderful team player. His personal strength has been evident in his life and leadership. You will be proud to have a man like Jeremy on your team. I give him my highest recommendation and look forward to seeing him accomplish his desire to continue to serve and inspire others. Please do not hesitate to contact me for any additional information at 559-***-****. Sincerely,

Suzana Dobrić Veiss

Major Professor

Fresno Pacific University

Contact this candidate