Administrative Assistant

PHYLLIS S. HORNE

862-***-**** *************@*****.***

Over 15 years of Executive Assistant and Office Management experience, Team player with excellent communication and interpersonal skills, goal-oriented with a high degree of professionalism and integrity, energetic, cooperative and flexible. Ability to set effective priorities to achieve immediate and long-term goals/deadlines, highly adaptable to new concepts and responsibilities. Administrative Support • Multi-Project Management • Financial Management Reporting • Scheduling • Customer Service • Program Development • Database Management • Document Specialist • Correspondence Creation, Editing, Tracking • Development Proposals • Intranet Initiatives • Event and Presentation Coordination • Change Management • Issue Resolution Essex County College, Newark, NJ 07/15 - Present

Corporate Business Training – Office Clerk

Managed a high level of phone calls and participant inquiries regarding training program.

Coordinated files, compiled accurate programming records, organized file systems.

Managed calendars, schedules, booked and reserved classrooms and equipment for training.

Coordinated travel reservations and itinerary.

Proofread records and reports for accuracy, and created correspondences.

Assisted with daily office work and distribution of tasks for part-time staff. Key Accomplishments:

Integrated an extremely complex filing system into the present one thereby reducing file retrieval time.

United multiple teams through ongoing clerical support of the college recruitment process.

Surpassed administrative support goals by providing continuous and consistent clerical support.

Demonstrated flexibility and excellent work ethic in enthusiastically taking on special projects in addition to primary office administration duties.

KwiteQute Keepsakes, Newark, NJ 02/11 - 06/15

Marketing Administrative Assistant

Provided support for marketing events and exhibitions as needed.

Assisted in the production of marketing materials and literature.

Assisted with the collation of information for promotional literature.

Uploaded marketing materials to online retail outlets, internet groups, and social media sites.

Managed events, booked venues and ordered marketing materials.

Performed administrative & support duties.

Synchronized Travel arrangements & social event scheduling. Key Accomplishments:

Provided superior customer service and innovation in resolving problems.

Successfully managed all internal meeting events, calendars, and travel arrangements.

Conducted inbound order entries & processing.

Robert Half International Office Team, Jersey City, NJ 11/05 - 12/07 McCarter & English, LLP, Jersey City, NJ (Long-term Temporary Assignment) Professional Recruiting Assistant

Coordinated multiple schedules for candidate’s interviews with Partners.

Generated hiring, non-acceptance and EEOC letters.

Managed new hire candidate’s paperwork and files.

Assembled firms recruiting materials for external recruiters.

Assisted team members with administrative duties & ad-hoc projects. Key Accomplishments:

Captured into software program average of 100 resumes per day.

Provided administrative and clerical support for Human Resources.

Completed new employee personnel files and new hire employment packages, ensuring accurate completion of all required documents.

Maintained and reviewed files for compliance.

Assisted in agency recruiting activities by preparing, submitting and organizing marketing materials.

Supported Human Resources and company with special projects and events. Swatch Group USA, Weehawken, NJ (Long-term Temporary Assignment) Sales & Marketing Coordinator

Assisted with the set-up of the Endura Showroom.

Provided product, promotion & pricing information.

Developed catalogs & marketing material.

Key Accomplishments:

Analyzed actual sales by studying variances from the forecasting of sales volume.

Created efficient Word database for forms, letters, and documents, decreasing production time by 20%.

Instituted systems and procedures for general accounting and human resource functions, which brought more consistency and reduced mistakes.

Promoted company and increased sales by coordinating and attending trade shows. Marsh & McLennan Inc., Boston, MA & Manhattan, NY 05/02 - 06/05 Senior Staff Assistant

Coordinated over 100 Calendars, client meetings, and events

Supervised “Claim Tracker” database for individual and excess claims.

Reviewed employee expense reimbursements, and reported billable hours with Elite Software.

Department IT support specialist (reset passwords, installed software and hardware & equipment inventory). Key Accomplishments:

Recorded invoices and support documents for claim processing.

Extensive international/national travel arrangements including air, hotel, and ground; prepare detailed agendas for all business trips.

Process comprehensive expense reports via Concur and approve expenses on behalf of executives.

Point-person to office personnel with office questions, concerns, and issues that may arise on a daily basis.

Prepared PowerPoint presentations, created Excel spreadsheets & reports, gathered and distributed confidential reports.

Assisted and arranged meetings between Senior Staff and 200+ departmental employees.

Trained new administrative staff members.

EDUCATION:

Essex County College, Newark, NJ Business Administration, A.S. August 2017 University of Massachusetts, Boston, MA Business Management Coursework TECHNICAL PROFICIENCIES:

Microsoft Office Suite including Word, PowerPoint, Excel, Access, Outlook, Project, & Visio, Lotus Notes, Quicken and QuickBooks Pro and various corporate software programs including (Elite, Claim Tracker, Concur, LawCruit, NEIS)

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