Customer Service Insurance

Bibin Thulasi

E-Mail ID: ******.****@*****.*** Mobile No: +91-988*******

OBJECTIVE

To obtain a challenging position that casts an exposure to a broad range of responsibilities and hones my creativity, in Banking industry with proven skill sets

SUMMARY

Having 02 years 11 months experience in Banking Operations.

Working in GE Capital - SBI cards as Customer Service Executive from Janury’2015 to July’2017.

Worked in Barclays Shared Services as Process Advisor from March’2014 to July’2014

Having excellent problem-solving and analytical skills with good team work ability

Having knowledge in Solving Customers queries in billing statement and collecting payments.

Achieved extra Miller award

Educational Qualifications

2009-2013 B.E. (Electrical & Electronics Engineering), Secured 72.50%

Udaya School of Engineering, Nagercoil. Anna University.

2007-2009 H.S.C, Secured 67.50%

Mar Gregorious Matriculation hr.sec school, Kirathoor.

2006-2007 S.S.L.C, Secured 59.80%

Mar Gregorious Matriculation hr.sec school, Kirathoor.

Work Experience

1. GE Capital - SBI Cards.

Period : From Janualy’2015 to July’2017

Process : Banking Card settlements and operations

Designation : Customer Service Executive

Job Summary: -

Solving Customers queries in billing statements and collecting payments from customers.

Giving good service to all type of customers with patience and politeness

Giving good resolution to customers who are more than satisfactory, and handling collection of payments from same customers if in case they are not cleared within previous or past dues.

Providing good customer services by which playing a major contributor of revenue to the organization my meeting targets and expectations and the same has been highly appreciated by management

Taking additional liabilities out of self-interest and eagerness to contribute more and learn new and more things day to day

I have been assigned to give process knowledge to new members who are entering in the team

Handling escalations with politeness and convey the messages to the customers

In-case if there is any long follow up queries by an agents, those cases I take ownership, and I do work on priority by keeping the cases as my follow up and will make a interaction with the concern team and will provide proper solution and confirmation to the customer about their query resolution

Got an temporary opportunity to do mender work about collections, buckets

Tools Used

Vision plus

Mocha

Cardone

AGMS(Settlement Tracker)

Aspect(UAD)

2. Barclays Shared Services.

Period : From March’2014 to July’2014

Process : Banking Insurance settlements and operations

Designation : Process Advisor

Job Summary: -

Worked in PPI (Prep & DM) banking process at Barclays Shared Services, Which is an UK based bank. This is purely a customer relationship process to make fair decisions to resolve issues escalated by them

Making decisions to refund insurance amount to customers which are added with the loans without customer awareness.

Log or register the complaints by viewing customers application

After logging complaint have to take decision

Handling escalation work with more patience and politeness

Treating the customer fairly and same time have to follow company policy

Taking decision is very critical sections, (in-case if wrong decision is made which is favor to customer then customer will get bank money and bank will face loss)

(Same time if wrong decision is made which is favor to bank then bank will get revenue but same time bank will get bad name)

With good presence of mind by following correct company policies have to take correct decision and have to refund the insurance amount to the customer which is added with the loans

Tools Used

Respond

Gateway

CCT

Prequal

Edostar

Awards and Rewards

Worked in multiple process simultaneously and was highly appreciated by the clients and Management

Got rewards in the form of gift vouchers and points which can be redeemed and also got bonus amount

Got Extra-miller-award in the presence of CEO in Town-hall and was appreciated because of my performance and productivity in a short term period

PERSONAL SKILLS

•Comprehensive problem solving abilities

•Excellent verbal and written communication skills

•Ability to deal with people diplomatically

•Willingness in learning new and interesting concepts every day

•Possess good analytical skill

•Fast and quick learner

PERSONAL INFORMATION

Date of Birth : 19 April 1992

Sex : Male

Marital Status : Single

Passport details. : L6436972, ECNR (valid up to 2033)

Language Proficiency : English, Tamil, Malayalam

Declaration

I hereby declare that the above information furnished is true to the best of my knowledge.

Place: - Chennai (Bibin T)

Date: - 25-07-2017

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