Sales Service

CURRICULAM VITAE

PROFILE SUMMARY

SUDAM CHARAN MATHAN

Adress-H.no-03-36-261, Plot no-118/b Sanjeevahi Nagar, West Marredpally, Secunderabad, Pin- 500026, Telangana.INDIA

Mobile Number: 998-***-****,*Email-Id: *************@*****.***

Dynamic & Business Oriented Professional having 5.3 years of experience in Hotel industry in the field of Management - Restaurant Operations, Hospitality, Handling guest service, Handling multiple Stores.

Experienced Professional with exemplary managerial and leadership qualities combined with professionalism, promoting enthusiasm and teamwork.

Expertise lies in identifying and targeting profitable business, conducting service/product branding, up selling business marketing plans and playing a leading role.

Excel in supervising, training and mentoring the staff to ensure that health and safety standards are maintained while dealing with Guests and performing problem resolution.

Diligent & resourceful professional consistently meeting company standards and guest needs, thereby ensuring profitability, quality and excellent guest service.

Focused and meticulous, self-motivated and team oriented; Ability to thrive on challenges and quickly adapt to new environments and responsibilities.

Cross exposure in Sales, with an eye on increasing profitability while maintaining top quality service

Maintaining a professional demeanor and representing an organization in a professional manner & appearance

AREAS OF EXPERTISE:-

Relationship Management

Operation Management

Hospitality Management

Inventory Management

Facilities/Safety Management

Guest care

Cost Control

Quality Assurance

Restaurant Accountancy

Performance Improvement

Problem Resolution

Training & Appraisals

Team Building

Safety/ Quality Controls

Policies & Procedures

EDUCATION:-

S.No

Name of the Institution

Course

Year of Passing

Percentage

1.

Kendrapara Autonomous collage

Intermediate(Commence)

2010

65.5 %

2.

Namouza high school

S.S.C

2009

46 %

CURRENT JOB ROLE :-

Handling a team of approximately 24 members including jr. managers, Management Trainees and Team Members.

Handling Multiple Restaurants, Stores, takeaway counter, co coordinating with the Area Manager.

Responsible for conducting all training and development programs in the Store .

Achieving Periodic Sale Target and ensuring Profitability.

Conduct audit and make sure the team adheres to ISO standards as applicable.

Ensuring smooth operations and managing operational systems.

Monitoring and supervising the costs and expenses in the Stores, e.g.: Food Cost, Logistics etc.

Updating Sales Tracker, Checklist on daily basics,

Reviewing the Profit and Loss Statement of the outlets and preparing the same for the restaurants.

Handling Guest Concerns.

Profitability of the Stores under my supervision by ensuring restaurants meets their budgeted net profit.

Managing restaurants needs and providing delighted service to all guests.

Local Store marketing and sales activities.

Identifying Underperforming store and develop a business plan to manage issues effectively.

Planning and working on Budgets, Maximizing profits and achieving Sales Target.

Preparing and reviewing monthly P&L

.CAREER HIGHLIGHTS: -

Name of the organization-UTSAV (A BILIGIRI GROUP OF HOTELS),SECUNDERABAD

Position held-STEWARD & CAPTAIN.

Since-1st September 2012 to 9th June 2014

Responsibility-

welcome to the guest & allying table as per pax/cover.

Takeing care of guest

attend the briefing to elaborate my knowledge.

set up the section as per a la carte or buffet.

Staff training and maintaining the service standard.

Ask sr. staff regarding menu and service.

Ensuring for the month of inventories.

Name of the organization:-HOTEL PARADISE .HYDERABAD

Position held- CAPTAIN &

Shift manager

Since- 15th june 2014 to till now

Responsibilities-

* Take a round of the store twice a day on the basic of daily check list.

* Take briefing of the staff regarding focusing on suggestive selling & up selling item by team with the sale target & achimvents(Ads,Mtd etc)

*conversation with the guest for better service & guest relation.

*fallow up all maintenance issue & informed to maintenance department.

*handling the stock of the mini store of the restaurant for inventory.

*place the indent for next day requrment through GRN .

*closeting the store, check the cleaning ness or other issue .

*safe audit,give petty cash & chang fund to cashier & collect the cash from cashiers & make the closing report.

ACHIVEMENTS:-

Been Awarded as Best employee of the month for Achiming the personal ss target at Greenpark. In 2013

Awarded the Best shift manager of Hyderabad zone at paradise 2016

Got DUM talent award for. team leading capacity at paradise in 2017

PERSONAL PROFILE:-

Name :SUDAM CHARAN

Fathers name : SANATAN MATHAN

Date of Birth : 13th june 1993

Marital Status : Single.

Religion : Hindu.

Language known : Odia,Hindi,English & Telugu

Hobbies :watching movies and playing Chess.

DECLARATION:- I hereby declare that the above mentioned and particulars are true and correct to the best of knowledge and belief.

DATE: 09.07.2017

PLACE: Hyderabad. ( SUDAM CHARAN )

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