Customer Service Pharmacy Technician

August A. Hillery

*** ***** ***** - ********* *******, Florida - 32714 – *.*.*******@*****.*** - 407-***-**** Human Resource Assistant

Profile

Several successful years’ experience in customer service and pharmacy support with recognized strengths in account maintenance, problem-solving and trouble-shooting, dispensing of medication, as well as order taking with solid computer skills. Excellent working knowledge using Microsoft Excel, WordPerfect, Microsoft Word. Ability to train, motivate, and supervise customer service employees. A team player, acknowledged as “Total Quality Customer Service Professional.” Conduct and, process payments, reports and filings, and /update accurate inventories. Objectives

To obtain a prosperous career with a company that has growth and earning potentials unparalleled. My vision with such company is to have the ability to utilize my work experience in an everyday atmosphere where the opportunity to learn more is assessable. Employment

Aon Hewitt

HR Service Representative

Educate employee of employer offered while solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and human resource related services. Create and update employee files in database, as authorized. Calculate reimbursement for program fees at the appropriately demonstrated assigned authority level. Acts as a Liaison between the Business/Resolution Analyst and customers. Reviews and analyze what if any documentation is need to process benefits. Processes benefits (claims) transactions while accessing multiple systems. Spending accounts, 401k 457, Pensions, process Employees retirements, utilizing the imaging system, Qmsco LOA Enrolling and disenrollment of benefits. Death process, insuranceclaims. Orlando, FL

May, 2014 - Current

Walgreens Pharmacy, Orlando, FL Orlando, FL

November. 2009 - Dec,

CS Specialist/Registered Pharmacy Technician

Process new patient registrations by entering prescription data into the data base. Handle correspondence to patients.

Enter refill orders into PROMISE for processing.

Handle patient prescription profile requests within HIPPA guidelines. Verify insurance coverage and obtain prior authorizations Dispensing Tech

State Registered Pharmacy Technician

Count and fill prescriptions in the pharmacy area, by hand and utilizing auto fill machines. Rotate through dispensing stations including Baker cells, carousels, A-frames smart cabinets manual fill stations. Daily maintenance and trouble shooting of hoppers and dispensing equipment/tools Stock supplies and remove trash from dispensing stations August A. Hillery

625 Balsa Drive - Altamonte Springs, Florida - 32714 – *.*.*******@*****.*** - 407-***-**** Walgreens Pharmacy, Orlando, FL Orlando, FL.

October. 2012 - December, 2013

Patient Services Representative

Responsible for providing excellent customer service to Specialty Care Pharmacy customers. This individual provides feedback to customers and management by responding to phone calls, addressing patient issues, and ensuring proper delivery of orders.

Performing the appropriate processes to verify patient eligibility, coordinate benefits, run test claims and determine patient responsibility Collaborates with other members of the health care team to ensure the provision of quality patient services

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Cloud10- At home professional Altamonte, Springs FL. Febuary, 2008 - June 2009

Internet Technical Support

Troubleshoot Comcast customers that are having internet problems for their individual account. Assist customer in small technical techniques to help retrieve their internet connection prior to scheduling a service call. Support sales reps in opening new accounts and upgrading existing service. Quickly and effectively solve customer challenges. Maintain quality control/satisfaction records,

Curascript Pharmacy, Lake Mary, FL Lake Mary Fl..

October, 2007 - November, 2008

Patient Care Coordinator

Refill of patient’s prescription medication, except payments and insurance co-pays. Assisted; with short and long-term department objectives in accordance with company goals and ethics. Continuous interaction with insurance companies obtaining authorizations and overrides and any necessary documents or information to process refill orders. Updated and implemented patients profile accordingly. Maintain HIPPA policy for all patients with keeping integrity. Continuous contact with the doctor’s office to obtain prescriptions, authorizations and all that applies. Calculation of days’ supply when applicable

Education

Edgewater HS 1993 -1996

Orlando, Florida Diploma

Certificate Registered Pharmacy Technician 2010-2015 RPT 33489

Notary Republic 2013-2017

N.I. 1365324

August A. Hillery

625 Balsa Drive - Altamonte Springs, Florida - 32714 – *.*.*******@*****.*** - 407-***-****

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