Application Engineer

Don Rucker

**** ****** ****** *****

Kennesaw, GA.30152

*********@***.*** Mobile: 678-***-****

Home: 770-***-****

Qualification Highlights

Application Engineer for several Windows and Unix based applications over the last 13 years

12 years managing all QA department machines (Windows and Unix/AIX)in a technical lead position

Master of Science in Computer Science

12 years QA/Customer hardware/software installation

10 years of installing web servers

11 years authoring installation guides and creating installation packages for customers

11 years executing queries using Microsoft SQL and Oracle

8 years of C and C++ Development

4 years of Quality Assurance on server, web-based and mobile applications

Worked for 22 years at a single company doing business under various operational names due to growth and mergers

Facilitated customer session at corporate user’s conference for theInfoVue product Professional Experience

July 2016–Current CanCapital, Kennesaw, Georgia

Application Engineer

Responsible for the analysis, development, modification, installation, testing and maintenance of CAN Capital operating systems software

Responsibilities include analyzing, isolate and de-bug software problems and perform problem resolution for Interactive Latitude, CAN EIS and Oracle Financial Services Lending and Leasing applications

Managed application users in an administrator role for Latitude, CAN EIS and OFSLL

Key member in the Latitude and Latitude Dialer system Implementation team

Assisted with system design reviews and software testing for implementing workflows into the Latitude application

Implemented the Single Sign On process for the Latitude application

Work closely with end users and vendors to identify, replicate and resolve application issues

Create and update technical documentation for system software applications

Deploy, modify and/or debug vendor-supplied utilities, patches and packages

Monitored production systems capacity and performance, plans and executes disaster recovery procedures and provided Tier 2 technical support Don Rucker Page 2

Managed Genesys/Interactive call center tickets with daily reports to VP of Production Support.

Devised or modified procedures to solve complex problems considering computer equipment capacity and initiations, operating time, and form of desired results

Coordinated the setup of testing environment workstations for end user training

Supported the Application Support team handling various ServiceNowtickets/incidents for other enterprise applications as needed

January 2004-January 2016 D+H/Fundtech Corporation, Norcross, Georgia Systems Administrator

Technical lead responsiblefor theset up and maintenance ofall QA machines using varying platforms.

Installation specialist forCASHplus, the cash management application on Windows,UNIX AIX platforms and mobile systems.

Working knowledge of tools such as JRun, TCat, webSphere and Apache Tomcat.

Configured web servers with secondary authentications( RADIUS, RSA and PKI ).

Created iPad and Android cash management systemclients for mobile devices.

Installed/Managed allthird party software that supports the cash management application and clients.

Working knowledge of SQL – specifically writing/executing queries using Microsoft SQL and Oracle.

Administered all QA databases.

Responsible for executingdatabase scripts, bridges and migrations for QA department.

Maintained every QA machine with Windows and AIX monthly patch releases.

Maintained patch releases forthird party software and web server tools.

Installed cash management system on sales department laptops.

Authored customer installation documents for cash management and mobile systems.

Packaged all cash management deliverables for the Professional Service Group and customers.

Instructedtechnical training sessions for installing the cash management application and mobile system for the QA department.

November 2001–December 2003 Fundtech Corporation, Norcross, Georgia Software Engineer / QA Analyst

Provided technical support for the InfoVue-32 cash management systemmaking fixes/enhancements.

Developed QA test scripts for the cash management products

Performed compatibility, functional, negative, regression, and usability testing

(individually and collectively with other members of the QA team) resulting in a higher- quality product due to early and detailed defect identification August 1998–November 2001 Fundtech Corporation, Norcross, Georgia Software Engineer

Don Rucker Page 3

Third level technical support for the InfoVue-32 cash management system making fixes/enhancements.

Developed InstallShieldinstallation program for installing InfoVue-32 onto customer PC’s.

Maintained InfoVue-32 tax tables.

February 1996–August 1998 Fundtech Corporation, Norcross, Georgia Software Engineer

Worked in a softwaredevelopment group for InfoVue corporate cash management Windows application.

Developed enhancements for various corporate cash management software products.

Provided third-level technical support for various corporate cash management software products.

Created installation package for Banker ACH product. September 1994-February 1996 CheckFree Corporation, Norcross, Georgia Software Engineer

Worked in a client development group for ACCESS PC corporate cash management system.

Successfully completed project to enhance the messaging system for ACCESS PC corporate cash management application (written using Microsoft C/C++, Btrieve and MASM) to improve the quality of the application and lowering the overall cost of maintenance.

Provided set up and training for customers using the multi-users module for ACCESS PC.

Education

Master of Science Computer Science

Southern Polytechnic State University

Bachelor of Science Applied Computer Science, Technical Applications Option Southern Polytechnic State University

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