Customer Service Data Entry

KAREN MARKS

Garner, NC ***** 919-***-**** ************@*****.***

PARALEGAL & ADMINISTRATIVE PROFESSIONAL

Highly-skilled and detailed-oriented professional with progressive years of experience displaying outstanding ability to plan, coordinate and implement practices and procedures to bring significant improvements in efficiency, productivity and business processes towards the successful attainment of organizational goals. Proven ability to juggle and prioritize needs while ensuring speedy responses to business and client relations concerns. Reputable for handling unforeseen issues, serving as a bridge to clients, internal staff, management and external contacts. Illustrate strong capacities in establishing, cultivating, and maintaining solid relationships with people with multi-cultural background. KEY PROFESSIONAL STRENGTHS & VALUES OFFERED

Customer Service & Relations - Effective in delivering the quality service towards total satisfaction that eventually expands customer base.

Time Management & Organization - Astute organizer with the ability to plan workload and prioritize tasks when necessary and complete assigned tasks within time and budget constraints.

Leadership & Team Building - Display a hands-on approach while enjoying being part of a strong team and sharing personal knowledge and experience to colleagues and staff.

Conflict Resolution - Competent in addressing and resolving inquiries and concerns quickly and effectively, yet persistent by pursuing the most effective and appropriate course of action.

Technical Expertise - Intermediate in utilizing Microsoft Office Suite (Word, Excel, and PowerPoint); knowledgeable in Operating Systems such as Microsoft Windows as well as proficient in use of any web based programs namely Internet Explorer, Google Chrome, and Mozilla Firefox.

CORE COMPETENCIES AND SKILLS

Administrative Support Calendar Management Travel Planning Invoice Management Inventory Management Issue Resolution Claims Management Expense Reporting Office Administration Client Relations Technology Management Data Entry Time Management Conflict Resolution JOHNSTON COMMUNITY COLLEGE SMITHFIELD NC Currently Enrolled Paralegal

MILLER – MOTTE COLLEGE CARY, NC Feb 2016

Certificate in Medical Billing & Coding

BROWARD COMMUNITY COLLEGE DAVIE, FL Dec 2006

Associate of Science Degree in Legal Assisting

Army Commendation Medal (ARCOM) Granted for Consistent Acts of Heroism and Meritorious Service.

GORDON, HARGROVE AND JAMES, PA Fort Lauderdale, FL Legal File Clerk Mar 2007 – Apr 2008

Functioned as Legal Administrative Assistant, File Clerk and Receptionist, executing daily operation and maintaining over 600 files, generating and mailing notices and other miscellaneous legal documents.

Draft correspondences/emails.

Accountable for administrative works including, handling mail, preparing legal documentation and trials, conducting research and offering customer service. FLAXMAN AND LOPEZ Hollywood, FL

Legal File Clerk Jun 2006 – Dec 2006

Organized firms filing systems and assisted attorneys with client depositions and interviews.

Ensured effective performance of key business processes & completion of works.

Maintained and archived incoming and outgoing hard-copy correspondence with scanning system in a paperless office environment.

EDUCATION

LEGAL EXPERIENCE

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FASTMED URGENT CARE BILLING OFFICE Clayton, NC

Billing Analyst Present

Collected, reviewed, updated and ensured systems and/or documentation for complete and accurate billing.

Adhered to state, federal and HIPAA laws and guidelines with regard to patient records and collections.

Followed up on claims status, investigated & resolve obstacles for prompt reimbursement of insurance claims. WAKE COUNTY SCHOOL SYSTEM Raleigh, NC

School Bus Driver Aug 2010 - 2015

Provided safe & fun environment for student, maintaining proper protocols and on-time scheduled routes.

Maintained records regarding pickups and drop off of students and other passengers.

Conducted routine pre-trip and post-trip inspections to ensure safe vehicle operation.

Performed open communication with dispatch/maintenance crews, school staffs and parents. U.S CENSUS BUREAU Raleigh, NC

Census Enumerator (Temporary Position) Apr 2010 – Aug 2010

Precisely completed a variety of forms, for the census, collecting large amounts of data for the state, by conducting one on one interviews with respondents and paperwork for non-respondents.

Assisted in creating a demographic profile of population by visiting citizens & collecting data, including completing survey sheets, obtaining pertinent data, interpreting interview questions, and explaining survey forms to people. SPECTRUM DISCOVERY CENTER Kannapolis, NC

Receptionist / Office Assistant Mar 2009 – Nov 2009

Performed administrative tasks and clerical duties, including multi-line phone, data entry, filing and scheduling travel itinerary for the Vice-President of Business Development.

Functioned as “Front-office Receptionist” answering calls, screen and forward calls, providing information, taking messages and scheduling appointments.

AMERICAN AIRLINES / MIAMI INTERNATIONAL AIRPORT Miami, FL Fleet Service Clerk Jun 1987 – Aug 2008

Served as first contact for customers, managed and distributed supplies to more than 10 aircrafts daily.

Distributed media information and reading materials.

Assess inventory and assisted with HAZMAT Training. OTHER WORK EXPERIENCE

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