Manager Office

CAROLINE ADAKU OKWUE

**, ******* ******, *****, 081********

Bariga, Lagos. *********@*****.***

Date of Birth: 18th September, 1970

Sex/Marital Status: Female/Married Nationality: Nigerian

Experienced professional with over 15 years providing service and support to the public. Possesses confidence and patience to effectively communicate with thousands of customers and ensuring customer satisfaction. Self-motivated, highly organized and detailed oriented with a proven ability to meet deadline. Possesses exceptional multi-tasking and administration skills.

CORE COMPETENCIES

Courtesy Computer Application Patient Service Problem Solving

Staff Support Communication

EXPERIENCE

Administrative Secretary

Ismail & Partners Chartered Surveyors &

Real Estate Consultants, Obalende, Lagos 2012 – 2015

Controlled the daily activities of the office, supervised the reception area and trained new junior staff on office procedures.

Provided secretarial and administrative support to the Managing Partner

Coordinated workshops, special events, meetings, package workshop materials and other logistics

Achieved customer satisfaction and maintained company loyalty

Daily tracking of emails

Handled office equipment maintenance and stationeries

Negotiated contract with vendors

Slashed office expenses especially printing paper by recycling used ones

1

Secretary to Managing Director/CEO

Guinea Insurance Plc, Lagos 2002 – 2011

Served as a proactive assistant to the Chief Executive Office, answered telephone calls, tracked emails, typed correspondences and double check Bid Proposals before they are sent out to clients.

Trusted with highly sensitive and confidential information

Resolved a wide range of customers problem, applying diplomacy/assertiveness to customer issue

Handled the Chief Executive Officer’s travel arrangements

Handled relevant papers and logistics for Board meetings

Supervised the reception area and train new junior staff

Maintained a health safety environment

Negotiated contract with vendors, slashed office expenses especially printing paper by recycling the used ones

Planned and arranged events which included Christmas party, decoration of office, purchase of customer’s gift items and other events

And other tasks as may be directed by the Executive Management

UNIC Insurance Plc

Secretary Typist 1994 – 2001

Provided secretarial and administrative support

Routine calls to the appropriate personnel

Followed up by telephone to make sure customers’ needs were met and in place

Ensured a health safety environment

Planned and arranged events which included Christmas party, decoration of office, purchase of customer’s gift items and other events

2

EDUCATION

NO

SCHOOLS ATTENDED

DATE

1

RUFUS GIWA POLYTECHNIC

2006 – 2008

2

RUFUS GIWA POLYTECHNIC

2004 – 2006

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ORIH INSTITUTE OF COMMERCE

1982 - 1986

QUALIFICATIONS

NO

QUALIFICATION

DATE

1

H.N.D BUSINESS ADMINISTRATION & MGT

2009

2

O.N.D. SECRETARIAL ADMINISTRATION (UPPER CREDIT)

2006

3

NABTE

2004

PROFESSIONAL QUALIFICATIONS

FULL-MEMBER THE INST. OF CUSTOMER RELATIONSHIP MGT. (ICRM) 2012

ASSOCIATE MEMBER, THE NIG. INST. OF PROFESSIONAL SEC. (NIPS) 2007

TRAINING ATTENDED

Customer Relationship Management: Organized by The Institute of Customer Relationship Mgt. 2012

Fire & Business Interruption Ins. Underwriting Organized by El-Shaddai Global 2011

Performance Improvement and Development Course organized by The Nigerian Institute of Professional Secretaries 2009

The Role of Executive Secretaries and Personal Assistants in Mgt. Organized

by The Nigerian Institute of Professional Secretaries 2007

REFEREES REFEREES

MR. CHARLES NWAOBA MRS JUSTINA UMUNNAKWE

DOKACHAZ & CO. LTD EKO FM,

LAGOS. TEL. 080******** LAGOS. TEL. 080********

3

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