Administrative Assistant

Francine Alexander

Greater Chicago Area 708-***-**** *************@*********.***

Summary

Dedicated and focused Administrative Assistant with more than 10 years’ experiences. Excel at prioritizing, completing multiple tasks simultaneously and achieve projects goals. Strong background in coordinating projects, calendars, travel, highly organized and strong communication skills.

Professional Experience

United Airlines, Chicago, IL Oct 2012 – April 2017

Administrative Assistant: Food Services Division

Directly supported 6 Managing Directors and Executive office to provide comprehensive support for administrative and executive-level. Perform administrative duties specific to department such as conducting research, updating databases, and preparing materials for mass mailings.

Typed documents such as correspondence, drafts, memos and emails, and prepared 3 reports weekly for management. Coordinated heavy management Outlook appointments and schedules for Managing Director daily.

Supported Chelsea Management team providing renewal security for 1,000 kitchen employees.

Schedule and planned meetings daily.

Arrange travel and hotel arrangements daily for domestic and international travel which included ground transportation.

Prior to banquet event once a year, processed international travel for guests using the software Shares.

Promoted and trusted to work independently due to performance and solid work ethic.

Processed 400 external clients to receive access to United Airline systems yearly.

Retrieved mail for Division twice daily and responsible for opening, sorting, prioritizing and distributing inbound mail.

Answers phone calls with regards to inquiries, researching, and resolving problems effectively and professionally with internal and external customer service requests.

Interfaced and cross-trained with all departments in Food Services: Catering Operations, Food and Beverage Planning, Logistics and Global Operations in a highly professional manner.

Maintain high degree of confidentiality.

Process up to 15 expense report bi-weekly using Usource and handle reconciliation of receipts.

Ordered supplies saving the company $400.00 yearly.

Demonstrated strong verbal, communication skills which including punctuation composition and sentence structure.

Provide assistance with coordinating division/companywide events.

Screening over 50 telephone calls daily and adding visitors to the Ivisitor list.

Daily interactions with customers and rapidly resolved customer inquiries.

Ensure that meals were boarded on flights for special customers.

Thoroughly reviewed up to 250 catering supply invoices weekly; identified discrepancies leading company savings of up to $50k a year.

American Medical Association, Chicago, IL Jan 2003 – July 2012

Staff Assistant III – Center for Public Health Preparedness

Provided and fulfilled key administrative support and coordination role, with responsibilities including correspondence, Outlook management and meeting coordination for Director, Co-Director, and 5 Policy Analyst.

Input and balance quarterly departmental budget reports monthly.

Created and maintained 600 registrants yearly using Access for Annual and Interim Meetings.

Maintained open lines of communication among staff members, consultants and stakeholders.

Heavy domestic and international booking for travel, hotel arrangements and ground transportation, 6 times in a month.

Utilized Concur to process 10 expense report monthly for Director and Co-Director.

Formatting and disseminating Board of Trustees reports and managing correspondence via key logs.

Reduced company event expenses by 40% by thoroughly analyzing location selection 8 times a year for Health Security meetings.

Increased customer satisfaction by 50% by delivering high quality service.

Set-up work space for support staff by purchasing equipment and ensuring that computers are installed.

Education

Bachelor Degree in Business Administration, Kaplan University; 2011

Technical Proficiencies

Concur, Word, PowerPoint, Excel, Adobe Acrobat, Shares, Cosmo, Usource, Oracle, MS Office Suites, MS Project, Outlook & Visio.

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