Linda Villarreal

My LinkedIn Profile

407-***-****

ac1h4b@r.postjobfree.com

Senior Level Technical Leader

A senior-level technical leader offers a proven track record of success in planning, organizing, staffing, and leading technical projects/programs, upgrades, and solutions delivery. Excels in implementing tools, applications, process improvements, and best practices across large organizations while influencing and mentoring cross functional teams. Designs, plans, and builds PMO organizations from the ground up by training, developing, and overseeing direct reports in carrying out multiple projects simultaneously, utilizing Agile, RUP, and Waterfall methodologies.

Program and Portfolio Management

●Proactive, highly creative and strategic manager, offering successful experience in building focused, tactical and well coached globally based Program/Project, IT, Professional Service, Operations and Client Support teams utilizing the optimum Project, IT and Product methodologies.

●Highly adept at running large teams with portfolios up to $100M, developing portfolio strategies and working with clients and marketing to create the most competitive, best products and ensure profitability.

●Major contributor to establishment of PMO at H&R Block and Harcourt including development of policy, procedures, and implementation of Project Framework.

●Created Circle of Excellence for Project Management sharing best practices across organizations.

●Proficient at instituting organizational Project Dashboards, and process controls within organizations and mapped risks to controls; linked plans to specific, measurable and realistic metrics and performance indicators.

●Established performance levels of the IT Department including quality controls, service levels, status reporting, resource reporting, risk management and product life cycle governance, operations and Client Support teams

Project Management

●Successful completion of projects ranging from $50,000 to $30 million, with staffs from 3 to 35, utilizing client server, web, e-commerce, intranet, Java, Sharepoint and mainframe technologies.

●Proven track record of managing multiple projects, simultaneously, and delivering quality, results and critical success factors under intense, political and extraordinary circumstances.

●Led consolidation of platforms across multiple networks, owning accountability for project budget, hiring, leading dedicated project managers, and driving solutions delivery

●Expert (10+ years ) in use of project management software formally trained and experienced in software and product lifecycle (Agile, Hybrid Agile, RUP, PMI, Extreme, Waterfall, SDLC).

●Advocate of quickly resolving issues involving: changes in requirements, client operation issues, deployments issues, RACI gaps, workflow bottlenecks and establishing resolution paths.

●Experienced in driving applications, package software, infrastructure, web, and client server projects utilizing deep understanding of market, technical knowledge and staff abilities to consistently deliver on time and above expectations.

Leadership & High Performance Teams

●Proven ability to direct complex high-profile projects requiring coordination of multiple global resources of high performance teams with matrix and informal reporting structures.

●Skilled change agent constantly looking to optimize processes, products, and project plans to maximize revenue and minimize costs, delivering cost savings or additional revenue over plan.

●Deep understanding of project management principles including dependency identification, critical path analysis, and contingency planning. Developing needs assessment, competitive evaluation, and story board design. Defined relationship between people, processes and technology to achieve strategic objectives.

●Armed with polished communication and collaboration skills to establish positive working relationships in a cross-functional team comprised of multi-cultural, multi-location and diverse skills sets with diverse individuals and professionals of all levels. Positive local and remote team builder.

Microsoft Project Enterprise

●Deep project management experience with successful PMO environments using Microsoft Office Project Server systems and Project Frameworks.

●Successful Implementations of MS Project Server in large scale multi-departmental Fortune 100. Deployment of MS Project 2010 including Portfolio Management, MS Project 2007 Enterprise, Microsoft Project 2003, 2002, and 2000 with Deep configuration experience with Microsoft Project 2010 2007/2003/2007 Server.

●Served on Microsoft’s Customer Advisory Board for Project 2010.

Experience

Project Strategy Solutions ( Body On The Move / Color 5K ), Folsom, CA Sep 2016 – May 2017

Project Product Manager for Enterprise Project Management (EPM) Consulting Company offering strategic planning/direction and operational processes for Project Management Offices and web project management.

Consulted with Charity oriented organization for race oriented web presence with social networking, e-commerce, merchandising and innovative web application.

Coordinated with marketing and PR firms to ensure branding and provided general oversite of web site redesigns for front end and backend goals using Joomla, and Wordpress.

Consulted on the product development, supply chain and customer service efficiencies to streamline the order processing and back end technologies increasing revenue and profitability.

Consulted, selected and partnered with web donation venders to solicit proposals to collect donations online effectively increasing donations by 200%.

Provided logistic support and streamlined process of merchandising efforts doubling effective sales.

Prepared business case, defined project approach, created project plan, SLA and detailed estimates

Consulted on company domain names, copyright, trademark, Facebook Ads and Search Engine Optimization.

Project Hrs: 8,280 Tracking: MS Project, JIRA Methodology: RAD, Agile Tech: Joomla, Wordpress

Team delivered on time & within budget. 4 Team members. 2 remote.

Project Strategy Solutions ( Web Cast ), Folsom, CA Mar 2016 – Aug 2016

Senior Product Consultant for Enterprise Project Management (EPM) Consulting Company offering strategic planning/direction and operational processes for Project Management Offices and web project management.

Consulted on business case, defined project approach, created project plan and detailed estimates for web cast mobile application including cloud delivery and SaaS.

Consulted on IT Strategy and Project Management Methodology

Created roadmap documents with product map offerings for potential venture capital funding

Responsible for Successful GoLive, Ticket Tracking, and Release Management of project

Project Hrs: 6,200 Tracking: MS Project, Basecamp, Trello, Jira, One Note Methodology: Agile Tech: Phone App

Phenon ( PSCU Financial Services ), Clearwater, FL Jan 2014 – Mar 2014

Senior Project Manager for Enterprise Project Management (EPM) Consulting Company offering strategic planning/direction and operational processes for Project Management Offices and web project management.

Served as the Strategic EPMO Manager who owned accountability for the upgrade of tools, methodologies, and processes used as part of PSCU’s SDLC best practices and methodologies.

Consulted with PSCU on Enterprise Project Management needs using Portfolio Server, Project Server and MS Project.

Rationalized portfolio and project management framework with improved corporate templates and processes; enhancements introduced appropriate best industry practices (PMBOK, Iterative and Agile Methodologies, RUP, etc) and resulted reduction of ambiguity for various stakeholders, effective and easy to follow processes, and improved management oversight.

Project Hours: 3,840 Tracking: MS Project, Sharepoint Methodology: Agile Tech: Sharepoint, Portfolio & Project Server

Team delivered on time and within budget. 8 Team members. 2 remote.

Ciber ( Disney ), Orlando, FL Feb 2013 – Jan 2014

Senior Project Manager Consulting Company with onsite consulting for Hospitality and Theme Park – Walt Disney World

Project Manager for Disney GBTS Recommender project an application that is part of the sales composite responsible for recommending hotel and ticketing packages based on availability and profitability to the Disney UI on Disney.com website

Consulted with Disney Recommender Team within the Disney Sales Composite. Recommender application is an application that analyzes which Resorts should be presented to the Consumer via the user interface. Recommender does not has a UI and passes the result set to a GUI front end on the Disney WPRO portal. This application is highly visible within the Sales Composite group it has a large impact on generating the most sales and is revenue generating, cloud delivery SAAS.

Responsible for Recommender application development, Testing, and Release Management coordinated with other applications within the release by participating in Daily Scrums, Triage, Testing, Deployment and 24 hour Hypercare after launch – December 2013.

Engaged Team and delivered on-time - with no defined requirements (prior to my engagement), and was a complete code rewrite. Team produced clean 100 percent match when running Test Data on the ‘old code’ to the ‘new code’ before launch – a seemingly impossible target with millions of transactions.

Trained teams to be client focused and streamlined internal workflows to improve on client delivery times and quality.

Responsible for Successful GoLive, Ticket Tracking, and Release Management of project

Project Hours: 26,880 Tracking: MS Project, Excel, Disney Dashboard: Agile Tech: Sharepoint, MS Project, Primavera

Team delivered on time and within budget. 10 Team members. 2 remote. 3 H1.

Bluewolf ( Scholastic ), Orlando, FL Oct 2012 – Jan 2013

Project Manager for Scholastic, a publisher

Responsible for Phase II of online Scholastic book e-commerce and ERP application

Consulted on financial budget for next year IT projects

Phase II Project was cancelled after I found a $300,000 shortfall in project budget due to cost overruns from Phase I not accounted by previously Project Manager.

Project Hours: 1,420 Tracking: MS Project, HP Planview, Jira Sharepoint Methodology: Waterfall Tech: Java, C++

Project Cancelled. 8 Team members. 4 remote. 4 H1.

RCM ( Covidian / King & Spalding ), Boston, MA/Atlanta, GA Sep 2010 – Sep 2012

EPM Consultant for RCM, a Microsoft Certified Partner Enterprise Project Management (EPM) Consulting Company

Consulted with large pharmaceutical company on Enterprise Project Management needs using Portfolio Server, Project Server and MS Project. Completed needs assessment, proposals and engagement.

Consulted with large law firm on Enterprise Project Management needs using Portfolio Server, Project Server and MS Project. Completed needs assessment, proposals and engagement.

Set up the IT, Project Management and SQA teams. Defined Strategic Governance which covered: Project Management Strategy, Business Continuity Planning (BCP),Change Management, Demand Management, Resource planning, Circle of Excellence (COE) teams, Key Performance Indicators (KPI), MDM, Quality systems, Quality Testing/Defect resolution, Project Management Analytics, and Retrospectives

Applied technical proficiency in performing gap analysis on IT systems and infrastructure for clients.

Proposal development and management for large government contract for project management services and application development.

Responsible for Successful GoLive, Ticket Tracking, and Release Management of project

Project Hours: 19,420 Tracking: MS Project, Sharepoint Methodology: Waterfall Tech: Java, C++, .NET, Sharepoint

Team delivered on time and within budget. 10 Team members. 2 remote.

Tews ( Universal Studios ), Orlando, FL Apr 2010 – Aug 2010

Project Manager for Universal Studios Company a Hospitality and Theme Park

Project Manager for Project Reporting for Senior Management using Sharepoint including hospitality and ticketing applications

Developed Executive Project Dashboard with Project Status, Budgets, Risks and Issues for use by Management

Completed needs assessment, storyboards, requirements and functional specification.

Consulted with Release Management and GoLive team while doubling releases and quality measures

Responsible for Successful GoLive, Ticket Tracking, and Release Management of project

Project Hours: 4,000 Tracking: MS Project, Sharepoint Jira Methodology: Waterfall Tech: Java, VB, Sharepoint, .NET

Team delivered on time and within budget. 8 Team members. 1 remote.

Idea Integration ( JM Family Enterprises ), Boca Ratan, FL Nov 2009 – Feb 2010

Project Manager for JM Family Enterprises, largest Toyota Dealership

Consulted with large Toyota dealership company on Enterprise Project Management needs using Portfolio Server, Project Server and MS Project. Completed needs assessment, proposals and engagement.

Consulted on Enterprise Project Management needs using Portfolio Server, Project Server and MS Project. Completed needs assessment, proposals and engagement.

Project Hours: 2,560 Tracking: MS Project, Sharepoint Methodology: Waterfall Tech: .NET, Sharepoint

Team delivered on time and within budget. 4 Team members. 1 remote.

Project Strategy Solutions ( RockOn ), Orlando, FL Mar 2009 – Oct 2009

Project Consultant for Enterprise Project Management (EPM) Consulting Company offering strategic planning/direction and operational processes for Project Management Offices and web project management.

Consulted with Venture Capital Backed company in infancy stage for youth oriented web presence with Web 2.0, social networking, forum administration, and innovative web application.

Prepared business case, defined project approach, created project plan and detailed estimates for a major enterprise initiative.

Created roadmap documents with details of compliance with COPPA Compliance, Internet Safety, for youth and gaming online branding.

Developed storyboards, requirements and functional specifications for website user interface

Responsible for Successful GoLive, Ticket Tracking, and Release Management of project

Project Hours: 3,360 Tracking: MS Project Methodology: Waterfall Tech: .NET,

Team delivered on time and within budget. 3 Team members. 3 remote.

Project Strategy Solutions ( Orlando Racing ), Orlando, FL Mar 2008 – Feb 2009

Project Consultant for Enterprise Project Management (EPM) Consulting Company offering strategic planning/direction and operational processes for Project Management Offices and web project management.

Consulted with Charity oriented organization for Race and Club oriented web presence with Web 2.0, social networking, forum administration, and innovative web technology

Coordinated with marketing and PR firms to ensure branding and provided general oversite of web site redesigns for front end and backend goals.

Developed Wordpress website for membership organization. Integrated real time results, membership communications, sponsorship communications, legislation and rule changes, dynamic ranking with state bodies.

Consulted with Florida Racing Legislative body for seamless results

Prepared business case, defined project approach, created project plan and detailed estimates

Developed storyboards, requirements and functional specifications for website user interface

Responsible for Successful GoLive, Ticket Tracking, and Release Management of project

Project Hours: 2,360 Tracking: MS Project, WIKI Methodology: Waterfall, Hybrid Agile Tech: Wordpress, HTML

Team delivered on time and within budget. 4 Team members. 2 remote.

Rita Technology ( IHG / Orange Lakes Resorts / Holiday Inn ), Orlando, FL Dec 2007 – Mar 2008

Service Delivery Manager / Project Manager for IT Application Delivery Services at Orange Lakes Resorts, a Holiday Inn Company

Implemented mission critical Timeshareware upgrade for Timeshare hospitality organization. Responsible for task planning, technical direction, risk management, vendor management. Proven ability to deliver high-quality solutions to complex problems under tight deadlines.

Responsible for liaising with more than 35 immediate stakeholders, including CIO, PMO Leader & 8 other Project Managers

Managed development, infrastructure upgrade, and proof of concept enterprise projects

Managed expectations of project sponsors and business owners; assigned resources and coached project team; managed delivery schedules and budget, ensured deliverables were met, negotiated with managers to resolve conflicts and issues

Led integration activities among enterprise applications, including Customer Care and Billing, Booking and Hospitality

Team delivered on time and within budget.

Oversaw vendor implementation of Oracle eBusiness implementation for HR including benefits, merit increases, and reporting. Responsible for task planning, risk management, and vendor management. Was involved in all aspects of vendor relations -from business requirements gathering and analysis, proof of concepts, to trial, customization, integration and/or implementation.

Responsible for Successful GoLive, Ticket Tracking, and Release Management of project

Project Hours: 7,680 Tracking: MS Project, Methodology: Waterfall, Hybrid Agile Tech: .NET, HTML, Oracle,

Team delivered on time and within budget. 8 Team members. 2 remote.

EPM Solutions (CHOC / Strottman), San Francisco, CA Mar 2007 – Dec 2007

Enterprise Project Management Consultant for EPM Solutions, a Microsoft Certified Partner Consulting Company

Consulted with clients using Project Server and MS Project and responsible for 2 major wins

Responsible for proposal development, demonstrations and client support after training

Provided strategic and tactical consulting through requirements and analysis

Architected requirements document for Project Server implementation

Project Hours: 6,400 Tracking: MS Project, Methodology: Waterfall Tech: .NET, HTML, SQL

Team delivered on time and within budget. 4 Team members. 2 remote

Comsys (Disney Internet Group), Seattle, WA Feb 2006 – Mar 2007

Enterprise Project Management Consultant for Disney Internet Group

Developed Enterprise Project Management solutions using Project Server, Reporting Server, SQL and customer development. Customized Project Server for Portfolio Reporting for Brand Partners, Defined configuration and customization and upgrade paths.

Define and develop Microsoft Project enterprise-wide project and program management practices, governance standards, processes, and metrics.

Worked with PMO to develop governance strategy, including toll gating and metrics reporting

Articulated Reporting Strategy and customization of internal methodology.

Responsible for Successful GoLive, Ticket Tracking, and Release Management of project

Project Hours: 7,620 Tracking: MS Project, Methodology: Waterfall, Hybrid Agile Tech: .NET, HTML, C++, Java

Team delivered on time and within budget. 3 Team members. 2 remote

Comsys (Walt Disney Parks and Resorts Online), Orlando, FL Apr 2005 – Feb 2006

Brand Technical Lead (Program Manager) for SATO (Disney Vacation Club, Weddings, Youth, Meeting, Sports) within Walt Disney Parks and Resorts Online

Worked closely with the Client Account Management team to improve client relations. Analyzed gaps then perfected the existing client statement of work, improved communications, project planning and shortened delivery times with higher quality.

Oversaw vendor implementation of Disney Vacation Club membership website as external portal for members to view their membership details and points online. Coordinated implementation on multi-vendor projects that involved external vendors and ensured that projects were delivered on time and on budget.

Provided Technical Strategy and Solutions by consulting with customers to understand and analyze technology needs to understand technical requirements and scope including the effort, risk, time, and cost across a portfolio of projects within SATO brand.

Recommended ticketing solutions for most optimal solutions to meet immediate priorities and long term goals that resulted in proactively managed expectations, improved functionality for end customers and decreased time to market. Performed design reviews; guided vendors, peers and support personnel on security guidelines, design architecture, SDLC and other process methodologies, and creative content standards for web and print media

Facilitated the scheduling of technology related information gathering and discovery process with Tech Leads, Technical Project Managers and Producers across a portfolio of projects within SATO brand. Worked with other Brand Representatives, IT Partners, and External Vendors to ensure Brand needs are met. Developed Portfolio Brand Portfolio by tracking brand technology initiatives requests and their impacts to WDPRO projects, launch calendar across a portfolio of projects within SATO brand.

Played a pivotal role in boosting client communications, and improving project cost controls and planning.

Responsible for Successful GoLive, Ticket Tracking, and Release Management of project

Project Hours: 24,960 Tracking: MS Project, Primavera Methodology: Waterfall, Hybrid Agile Tech: .NET, C++, Java

Team delivered on time and within budget. 12 Team members. 4 remote

Harcourt Publishers, Orlando, FL Jan 2003 – Apr 2005

Project Lead (Project Manager) for IT division of Harcourt Publishing, a Textbook publisher

Managed several projects with budgets up to 5M, based on Java, Project Server, SharePoint Portal, Infopath & .NET layed a pivotal role in boosting client communications, POS, APOS and improving project cost controls and planning.

Worked closely with the Client Account Management team to improve client relations. Analyzed gaps then perfected the existing client statement of work (SOW) quoting tool, improved communications, project planning and shortened delivery times with higher quality. Improved client satisfaction ratings from “red” to “green.” Pulled in new clients.

Related projects, progress, budget and goals to strategy leveraging Microsoft Project Server 2003 implementation with EPK timetracking and Sharepoint integration to enable teams and clients to report time, view project schedule project progress and project dependencies via Sharepoint.

Led the eBusiness Summer eCommerce project enabling existing webstores to sell electronic / digital products online. Managing scope, design, development, change management, risk management for project. Delivered July 2004.

Led the Harcourt Religion Publisher project and Harcourt JStore project, our Java based eCommerce fulfillment system. Team delivered requirements, technical design, storyboards and back end development. Delivered August 8, 2003 on time and under budget.

Led the Harcourt ParentStore project, a Java based eCommerce fulfillment system. Team delivered requirements, design, storyboards and back end development including cloud delivery SAAS. Delivered November 2003 on time and budget.

Led the Telescope Asset Management system upgrade to 7.1 for Web Server, Database, Hub and upgrade for 500 client machines. Key application used to manage Digital Assets within business units in creation of our Publishing Products. Developed Implementation Plan, Change Management, Risk Management plans and deployed to production rollout. Delivered on time January 20, 2004 and budget.

Led the Web Content Management request for opportunity assessment, requirements definition, proposal creation, business case and vendor selection. Created multiple business unit decision tool to analyze competing priorities, competing business units, and competing requirements for consensus and approval.

Responsible for Successful GoLive, Ticket Tracking, and Release Management of project

Conducted PMI Training Classes, Lunch and Learns, and mentored Project Managers and Lead on best practices

Project Hours: 46,080 Tracking: MS Project, Project Server Methodology: Waterfall, Hybrid Agile Tech: .NET, Java, Sharepoint, Infopath

Team delivered on time and within budget. 10 Team members. 1 remote

H&R Block / TaxCut, Cambridge, MA / Kansas City, MO Oct 2001 – Oct 2002

Program Manager (Program Manager) for Planning and Program Management group within the IT division of H&R Block

Lead Project Management Competency throughout IT with Clarity Project Tools. Reengineered PM Framework to be used in all IT initiatives to ensure a repeatable project management approach for all projects of a simple, easy to use and intuitive Project Management Framework (PM Framework).

Developed a Project Management Community of Practice of Project Managers across divisions and encouraged participation and buy-in of activities, templates, processes and checklists.

Partnered with Product Development, business leadership, and other key stakeholders to define opportunities, to identify and prioritize projects based on predefined criteria (return on investment, productivity, development cycle).

Directed project and program managers with Project Management best practices and corporate training. Responsible for ensuring all projects within Product Development portfolios and programs are delivered on time and to an agreed quality level. Drafted PM Training and Career development plan.

Drafted PM Kickstart guide to enable new project managers to quickly gain knowledge of the PM Framework and company standards so they can be deployed on a project immediately.

Mentored Taxcut and E-file project managers on methodology, process and Project Management best practices and techniques. Provided guidance for Project Kickoffs and Lessons Learned. Provided MS Project guidance to Project Managers. Facilitated Lessons Learned sessions for the Community of Practice.

Responsible for Successful GoLive, Ticket Tracking, and Release Management of project including cloud delivery SAAS.

Project Hours: 15,360 Tracking: MS Project, Project Server, Clarity Methodology: Waterfall, Hybrid Agile Tech: .NET, Java

Team delivered on time and within budget. 12 Team members. 4 remote

AppNet / Commerce One ( Harvard / Travelport / Cendant ), Cambridge, MA Feb 2000 – Oct 2001

Senior Consultant (Product Manager) for Global Services an internet consulting division of AppNet, an IT and Startup Up Consultancy

Managed the project plan, team estimates, and progress reporting for a 100+ member team using MS Project for a travel related site. Presented project status to client and executive management.

Facilitated the Inception and Elaboration phase for the Risk Management Foundation of the Harvard Medical Institutions. My team created a vision document, functional requirements, use cases, process flows, business rules, user interface, and UML models for a web-based risk management tool. My team delivered before due date.

Led the functional development team for Travelport e-commerce site. Site was a web-enabled application for the delivery of travel price quotes and orders. My team created the use cases, process flows, user interface and functional requirements for the system. My team delivered before due date. Acted as Phase Project Leader for this project.

Provided taxonomy and knowledge management expertise for a web-based knowledge management system to be delivered to the entire enterprise. Created a Knowledge Management system for our strategy practice. Created training programs and brownbags for team members on Consulting 101 and Project Management. Led the functional development team for Plastics e-commerce site

Project Hours: 19,200 Tracking: MS Project Methodology: Waterfall, Hybrid Agile Tech: .NET, C++, Java

Team delivered on time and within budget. 8 Team members. 2 remote

Ernst & Young LLP ( Learning Technologies, Alcoa ), Irving, TX Sep 1997 – Feb 2000

Manager for Learning Technologies, a division of Ernst & Young which created one of the first intranets in the company and deployed e-learning, CBT and classroom registration to the entire 70,000 consultants as an internal project, then sold the expertise to outside companies

Led the software development team for the LEAP Learning Management System 1.0, 1.1, 1.2 and 1.3 an enterprise-wide, web-enabled application for the delivery of learning through Ernst & Young’s intranet. Responsibilities included the supervision and coordination of programming resources, management of the project plan, coordination of 3rd party content, and the development of the system. System was developed using C++, Java, Javascript, HTML, Cold Fusion, IIS and Oracle. My team delivered before due date.

Led the functional design for the LEAP Learning Management System 1.4 and 1.5. Responsibilities included the supervision and coordination of resources, management of the project plan, gathering of requirements, creation of mock site/storyboards, and the design of the system. My team delivered on due date.

Developed and executed business case, price analysis, competitive intelligence, strategic information, and vendor review research for external training initiatives. Created research website as portal to all relevant training news, articles, press releases, competitive comparisons. Conducted comprehensive Training Management System evaluation of 3rd party TMS/CMS vendors for enterprise-wide integration with Ernst & Young. Delivered on due date.

Responsible for Successful GoLive, Ticket Tracking, and Release Management of project

Project Hours: 96,000 Tracking: MS Project Methodology: Waterfall, Hybrid Agile Tech: .NET, C++, Java

Team delivered on time and within budget. 20 Team members. 10 remote

Cengage / Multimedia Learning / Thompson ( Algen / Toyota / AMR), Irving, TX Sep 1996 - Sep 1997

Principal Software Engineer for Computer Based Training (CBT) and e

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