Customer Service Representative
Resume:
SALITA HARDING
**** **** **** ******, *********, OH 44127
litalita223.com
EDUCATION
Bryant & Stratton College Cleveland, OH 2011
Associate of Applied Science in Criminal Justice
SKILLS
Customer Service
Type 40+ wpm
Advanced Microsoft Office skills
Microsoft Outlook
Fax, Copy, Scan
Able to effectively manage large teams
EMPLOYMENT
United Healthcare / Dial America Westlake, OH Aug 2012 – Jan 2016
Customer Service Representative
Assisting clients with issues involving medication, transportation, appointments, supplies, etc.
Inbound call center handling 100+ call per day
Providing excellent customer service for United Healthcare members
McDonald’s Garfield Heights, OH Nov 2009 - Jan 2010
Manager
Oversee daily operations with staffing, and cash management
Provide exceptional customer service
Assist with New Hire Training
Oversee large crew effectively and efficiently
McDonald’s Cleveland, OH Nov 2005 - Oct 2009
Crew Member
Continue education for job advancement
Received Serve Safe Food certification
Trained as a super crew
AWARDS
Business Management Motive Award, 2006
Special award for business specializing in computer and secretary work
VOLUNTEER WORK
Project Save: Assisting homeless people get their life back together by helping with schooling, jobs, and a place to stay
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