Customer Service Manager
Resume:
Alan Goldenberg ***** Melrose St. Apt.#**
******.**@*****.***
Summary of Key Attributes
Extensive Management and leadership role in most positions held.
Extremely accurate, high key stroke per hour at both data entry and ten key.
Broad experience and knowledge of many software programs.
Strong organizational skills that allows for completing task on time or ahead of schedule
Demonstrate strong leadership approach when engaged in projects and daily work tasks.
Education
Kansas College of Nursing
Overland Park, Ks.
CMA 09/2011-11/2011
Certified Medication Aide Course
Midwestern College
Overland Park, Ks.
CNA 06/2011-08/2011
Certified Nurse Aide Course-Kansas Certified
Johnson County Community College
Overland Park, Ks. 08/2008-05/2009
Biology
Molecular and Cell Biology courses
Shawnee Mission West High School 09/1988-05/1992
Overland Park, Ks
General Studies
Typing 1 through advanced typing
Graduated with Diploma
Work Experience
Kocher + Beck 10/2016 - Present
Lead Shipping Assoc. / Evening Customer Service Rep.
Take Calls from customers and place their orders
Make adjustments to orders at customer’s request
Prepare dies, materials and place in protective packaging to be shipped to customer.
Enter order into directed shipping method using FEDEX, UPS, DHL software.
Keep shipping area well stocked with supplies and keep department clean
B/E Aerospace / Strategic Staffing 10/2015-09/2016
Materials Handler / Shipping Clerk
Help ship all orders going to airlines and private aircraft companies.
Package and prepare all parts according to F.A.A. procedures and regulations.
Retrieve parts from stockrooms, manufacturing and clean room areas.
Keep track of bin accuracy for parts in packaging areas and stockrooms.
Proficiently use J.D. Edwards software to log inventory and locate packaging procedures, schematics for parts.
Beauty Brands Distribution Center 11/2013-09/2015
Receiving Associate
Set up locations in warehouse zones for merchandise and supplies to be picked.
Unload pallets from trailers and zone up in proper lanes according to dates.
Check in all delivered merchandise into computer receiving log.
Down stack pallets and separate the different sku numbers in their own stack.
Take pallets of grouped merchandise and put away in zones and bin locations.
Walmart Stores Inc. 08/1999-05/2013
Photo Lab Manager
Oversee all operations and lag associates
Assist customers to help with orders and navigate through digital kiosks.
Perform daily, weekly and monthly maintenance on all lab equipment.
Order supplies and merchandise for lab, camera department.
Set up modulars, changed prices and correct on hand quantities in computer.
Plan marketing ideas with Fuji, Kodak and other vendors.
Larry’s Nursery 06/1989-07/2015
Lead Associate
Watered all merchandise throughout the entire nursery grounds.
Ran cash register at front counter.
Unloaded trucks and vans when shipments arrived.
Assigned projects and other tasks that were needed daily.
Quickly staged new merchandise when sorted off the trucks.
Additional Information
Awards/Achievements
Honor Roll, junior and senior year of high school. 12/1991
Won District VPI While Manager at Walmart
Technical/Vocational Skills and Qualifications
CNA - Kansas Department of Health Certified 08/2011
Community Involvement
Volunteered at nursing home during school for CNA classes
Sorted food at the Harvesters plant
Referees
Jeff Wolf
Supervisor at Larry’s Nursery
Michael Payntor
Co-Worker / Supervisor at Walmart
Courtney Kraus
Co-worker at Larry’s Nursery
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