Technical Support Information Technology

***** ******** ****, ** * sco, TX *****

469-***-**** • t imothy .w.armst rong@gmai l . com

TIMOTHY W. ARMSTRONG

TECHNOLOGY DIRECTOR/ MANAGEMENT LEADER

Results-oriented, highly productive management professional with expert proficiency in traditional and developmental education. Deeply committed to improving existing processes and procedures and achieving excellent performance results. Possess extensive expertise in information technology integration, fiscal responsibility management, and educational development. Possess comprehensive understanding of budgeting and financial planning processes, effectively interfacing with decision-makers at all levels of management and operations. A key member of the team influencing clear vision for success with aptitude to achieve outstanding results with the highest degree of professionalism. AREAS OF EXPERTISE

Effective Communication

Team Leadership & Adaptability

Training & Development

Cross-Functional Collaborations

Network Design & Management

Customer Service & Retention

Conflict Resolution

Revenue Generation

Budgeting & Financial Planning

Sales Protocols

Project Management

Influence Management

Process Development

Performance Improvement

Technical Solutions & Integration

TECHNICAL SKILLS

Campus Vue/Nexus modules and databases

Jenzabar Administrative System (ERP) – all modules Microsoft Server and Active Directory

WAN/LAN Development

Virtual Machine management

Cloud Computing/Management

Routing via IP protocols utilizing DHCP/Static addressing Termination systems, amplification methods, and network traffic deployment protocols ICOMS management database

Telecommunications software (CRS, Director, Aspect) SQL Server administration

Command line interface with network systems

O365 Administration

PROFESSIONAL BACKGROUND

TECHNICAL

VISTA COLLEGE, RICHARDSON, TX 2015 – PRESENT

VICE PRESIDENT FOR INFORMATION TECHNOLOGY AND TRAINING SERVICES

Coordinated all projects and activities in regards to continuing education services.

Maintained and monitored remote campus locations and corporate office.

Supported, managed, and upgraded all network systems.

Managed a multitier network team of over 25 employees.

Developed, evaluated and implemented strategic initiatives aiming to improve company performance.

Increased network efficiency by 57% YoY, customer satisfaction rate by 75%, and ROI for technology by 27%. SUDDENLINK COMMUNICATIONS, TYLER, TX 2010 - 2010

TECHNICAL SUPPORT SUPERVISOR

Strategically directed technical support unit of organization.

Developed, evaluated and implemented benchmarking tools and performance standards for employee evaluation.

Advised senior staff on the status of technical support unit and established trends.

Coached, trained, and developed technical support staff to insure excellent customer experience.

Provided resource and capacity management to ensure human capital needs are met.

Evaluated technical resources and recommended enhancements, upgrades, and substitutions.

469-***-**** • t imothy .w.armst rong@gmai l . com TIMOTHY W. ARMSTRONG

JARVIS CHRISTIAN COLLEGE, HAWKINS, TX 2000 – 2010

VP FOR ADMINISTRATION & FINANCE/CIO

Served as Chief Information Officer (CIO) and Chief Fiscal Officer (CFO).

Provided strategic direction to the College for information technology including network design, maintenance of internal and external networks, and process improvement.

Prepared institutional budget in excess of $15 million, developed long and short range fiscal and technology plans for institution.

Successfully supervised Accounts Payable, Controller, Purchasing, Bookstore, Physical Plant, Accounts Receivable, Financial Aid, Cashier, and Default Prevention Offices.

Advised Chief Executive Officer on operational concerns and solutions.

Liaised internal and external stakeholders on political, fiscal, and technological matters.

Facilitated partner relationships with outside vendors, technical resource providers, and other colleges.

Ensured projects met operational budgets and operated with no cost overruns.

Implemented, managed and oversaw telecommunications system, cable system, and duplication units.

Managed SQL, Jenzabar (ERP), academic, and fiscal platforms.

Conducted internal financial audits for technology unit and other college units.

Recruited, hired, and managed qualified personnel for unit.

Developed policies and procedures governing technological resources.

Designed, supervised, and implemented network infrastructure operations, inclusive of T-1/DS-3, routers, WAN/LAN, and wireless components.

Managed cable head end for institution of 80+ channels. ADMINISTRATIVE

VISTA COLLEGE, RICHARDSON, TX 2014 – 2015

CORPORATE DIRECTOR FOR CONTINUING EDUCATION

Developed online and on-ground platforms and processes for continuing education classes.

Administered variety of business acquisitions for continuing education.

Managed full-time, part-time, and contract employees, as well as offsite electrical training staff, call center, customer support center, continuing education unit, and first aid training employees.

Developed and managed P&L, administered all budgetary applications.

Researched and developed new business verticals each year.

Managed StateCE and Technical Skills Development websites and databases, led PPC and SEO activities.

Solicited agency funds (WIA, DARS, DADS) to assist with student funding of continuing education programs.

VISTA COLLEGE, LONGVIEW, TX 2010 – 2014

CAMPUS DIRECTOR

Coordinated regulatory processes for opening proprietary educational campus, inclusive of state and national accreditation.

Managed and orchestrated various technical projects within varied platforms.

Developed operating budget for to effectively meet project needs, managed campus budget.

Established and nurtured relationships with local businesses for collaboration with institution.

Managed day-to-day operations of career college campus, administered admissions, financial aid, business office, academics and career services.

Developed operating protocols and implementation of network. PREVIOUS EXPERIENCE

EWC, Southern University at New Orleans, New Orleans, LA - Assistant Dean 1999 – 2000 Grambling State University, Grambling, LA - Executive Assistant to Director 1997 – 1999

469-***-**** • t imothy .w.armst rong@gmai l . com TIMOTHY W. ARMSTRONG

EDUCATIONAL BACKGROUND

MBA, Administration and Finance, Grambling State University, Grambling, LA BS, Management, focus in Information Systems and Operations, Grambling State University, Grambling, LA PROFESSIONAL REFERENCES

Available upon request

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