Manager Management

RAJESH PETER DSOUZA (Bellevue, WA - USA)

Email: ******.*******@*****.*** Cell: +1-425-***-****

LinkedIn: https://www.linkedin.com/in/rajesh-peter-dsouza-51547926/

Microsoft Certified Professional

Certified as Microsoft Specialist in “Server Virtualization with Windows Server Hyper-V and System Center”

SUMMARY

IT Professional with 12 years of QA Management experience in IT Infrastructure and Deployment projects.

Currently working as a Technical Program Manager @ Microsoft Client and accountable for delivery and operations of Cloud based Channel Management Services for Microsoft Office 365, OneDrive, Outlook and Skype for business.

In depth knowledge on server architecture, IT infrastructure deployment/management services and hands-on working with Server systems, Storage solutions and Networking.

Lead the testing efforts to validate web based and consumer apps using manual and QTP/UFT automation tool.

Coordinate team of testers and activities includes test planning, strategy, testing manual/automation execution and defect management with QC/ALM.

Versatile QA leader with expertise in Agile methodologies, SDLC, QALC and transforming teams to successfully transition from waterfall to Agile methodologies. Facilitate Sprint planning, daily scrums, stakeholder meetings and software demonstrations. Worked on several QA process tools such as AGM, ALM, QC, JIRA, Rally, VSO, QUIX, Microsoft ServiceNow.

Core competencies are Server Virtualization using Microsoft Windows 2008/2012 Hyper-V and VMware vSphere, Configuration, Deployment and Customization of Microsoft System Center Products (SCCM, SCOM, SCVMM and Windows Azure Pack) for Operating System Image deployment, Virtual Machine management, Software Updates deployment, Cloud migration services, Server Health State monitoring and Storage Administration (MSA/StoreVirtual VSA/EVA/3par).

Comprehensive knowledge of Multiple Storage technologies, SAN-based arrays (FC, iSCSI, FCoE), Windows Failover Cluster, data warehouses/centers, disaster recovery and configuration tools.

Proven ability to manage technical team, handle short deadlines, prioritize multiple projects, lead the testing efforts of small to large sized projects, experience with coordinating team of onsite/offshore service model, participate in project risk assessment/mitigation and well-practiced in preparing Requirements Traceability Matrix to ensure maximum test coverage.

Responsible for server, storage and networking infrastructure for development, support and QA.

Expertise on PowerShell code troubleshooting.

Strong software deployment, debugging experience and troubleshoot complex systems running Windows.

SQL database management and queries – for backups, recovery and patching.

SCCM Administration - Software distribution, OS deployment, DCM, Software Update deployment, Inventory processing.

Hands on experience on Windows, Linux and VMware Servers.

Expert in patch deployments through SCCM.

TECHNICAL SKILLS

Hardware

Intel/AMD based Hewlett-Packard ProLiant Servers, Blade Enclosures, SAN FC/FCoE switches and Options (Emulex, QLogic, Server Engines and Broadcom).

OS

Windows Server 2012 R2, Windows 2008 R2, Windows 7/8.1/10, VMWare ESXi 5.1, 5.5, 6.0, Linux Red Hat and SLES.

Products

Microsoft System Center Configuration Manager (SCCM), System Center Operations Manager (SCOM), System Center Virtual Machine Manager (SCVMM), System Center Essentials (SCE), MS SQL server 2005/2008/2012, Windows Azure Pack, Office 365, Microsoft Cloud Platform Systems, Hyper-V and VMware vSphere.

Tools

ALM, Quality Control (QC), VSTS, AGM, QUIX, Rally, Visual Studio, Microsoft ServiceNow, Office Telemetry, Microsoft Cosmos, Power BI, JIRA, iSVN, TFS, TeamForge subversion

Storage

RAID, HP Modular Smart Array (FC, iSCSI, SAS), HP StoreVirtual VSA, EVA and HP 3PAR

Automation

QTP/UFT, C/C++, C#, PowerShell, Visual Studio, VBS, SQL, HTML, XML, REST API, .Net, Shell scripting, batch script

Networking

NFS/SMB, VPN, DNS, DHCP, WDS, FTP, SNMP, SAN, FCoE, iSCSI, FC

PROFESSIONAL EXPERIENCE

Technical Program Manager

Employer: Lenora Systems

Client: Microsoft – Redmond, WA Dec 2015 to Present

Supporting the delivery of Office 365 builds and upgrades through the coordination of services.

Driving Cloud based Channel Management Services for Microsoft Office 365, Skype for Business and Outlook.

Implement advanced strategies for gathering, reviewing and analyzing Office Channel Management Services and Office Adoption data requirements.

Accountable for planning and implementation of Office 365 32-bit to 64-bit migration companywide.

Manages the progress of the project and communicates the project status to management and stakeholders on a regular basis.

SCCM application deployments (Classic, Appmodel and DCM packages) and compliance reporting.

SCCM Administration - Software distribution, OS deployment, DCM, Software Update deployment, Inventory processing, patch deployments through SCCM.

Group Policies and SCCM packages envisioning, submission and deployment for Office Adoption, Channel Management and Office break/fix.

Troubleshoot SCCM deployment packages that created through PowerShell scripts.

Management of the Office 365 Telemetry service including reporting, monitor adoption of Office builds and planning forecasts for subsequent Office deployments.

Supporting the Office 365 end user update configuration scenarios and new feature requests for Office update improvements.

Active participation in project meetings, SCRUM team meetings, helped prioritize and set features in each sprint.

Vulnerability management and security compliance.

Environment: Office 365, SCCM, Office Telemetry, GPO, Service Now, Power BI, VSTS, Cosmos, AAD/Intune.

Senior System Engineer

Employer: MphasiS Corporation

Client: Hewlett-Packard - Bellevue, WA Aug 2014 to Dec 2015

The Microsoft Cloud Platform System Patch & Update Engine is an extensible update workflow capable of collecting full inventory, and automatically updating all Microsoft & OEM software on CPS stamp. Patch & Update Engine solution is an OEM/Partner led offering but implements a Microsoft provided management experience for the full life-cycle.

Responsibilities:

Coordinate team of testers and activities includes test planning, strategy, testing manual/auto execution and defect management

SCCM Administration - Software distribution, OS deployment, DCM, Software Update deployment, Inventory processing, patch deployments through SCCM.

Planned, designed and implemented enterprise solutions involving Microsoft Technologies. Experience with the design, architecture and implementation of Virtual Infrastructure environments using Microsoft SCVMM

Ensures all updates contained in the P&U packages are tested and validated internally on both Test and Production CPS racks before providing them to customers

Utilized Fiber technologies and iSCSI to configure and maintain SAN environments remaining consistent with industry standards

Installed, configured and maintained Hyper-V, HA VMs and Live Migrations while working with a team of dev engineers to scale P&U appliance up to 16 Hyper-V servers

Create test use cases using Quality Center/ALM, develop and execute Automation Test frameworks in QTP/UFT

Work closely with core development team and business team during all phases of SDLC.

Wrote HP Technical whitepapers, developed detailed documentation of Production, Configuration and Troubleshooting procedures for internal and stakeholder use.

Windows operating systems administration and troubleshooting.

Database configuration and administration with SQL Server 2005/2008/2012.

Security patch and AV scan for customer build deliverables.

Environment: HP Quality Center 11.0, QTP 11.0, Windows ADS, SQL Server, Windows Server 2012 R2, System Center 2012 R2, Windows Azure Pack 2012, UFT, HTML, XML, DCS simulator, SAN (iSCSI & FCoE), Failover Cluster.

Senior System Engineer

Employer: MphasiS Corporation

Client: Hewlett-Packard - Bellevue, WA May 2010 to July 2014

Coordinate team of testers and activities includes test planning, strategy, testing manual/automation execution and defect management.

SCCM infrastructure for Windows client and server patch deployment.

Design and implement single site Windows 2008/2012 Cluster to host Critical services for failover mechanism on SAN FC, FCoE arrays and iSCSI storage.

Setting up SAN environment, Brocade FC switches and Storage arrays based on the requirements from development teams

Installed, configured and maintained the VMware vSphere, HA VMs and vMotion while working with a team of dev engineers

Deploy and Manage Virtual machines running on Windows 2008/2012 Hyper V and VMware ESXi hosts using System Center Virtual Machine Manager and VMware vCenter server

RAID hardware including Fiber channel, iSCSI, FCoE, Fiber Channel HBAs, Fiber Channel Switches

Configuring and Managing DNS, DHCP & Active Directory for various HP integration validation on MSFT System Center products

Design and document the Test Plan, Test Cases and Test Scripts in HP ALM/QC in each release. Lead the testing efforts to validate web based and consumer apps using manual and QTP automation tool.

Deploy and manage VMs running on Windows 2008/2012 Hyper V and VMware vSphere hosts through System Center Virtual Machine Manager(SCVMM) and VMware vCenter server. Setup highly available VMs for Live migration/vMotion.

Deploy and Configure SCCM 2007/2012 products across multiple ADS domains to manage HP software and firmware updates.

Monitor HP Server and Blade Enclosure health status using SCOM through HP Management packs (inband and out of band methods).

Wrote technical whitepapers, developed detailed documentation of production, configuration and troubleshooting procedures for internal and stakeholder use.

Source control management and build release process using iSVN, TFS and TeamForge subversion tools.

Addressing customer/support raised issues, providing workarounds, assisting customer/support team in verifying the fixes and tracking till closure.

Responsible for server, storage and networking infrastructure for development, support and QA.

Patch deployments through SCCM.

Environment: HP Quality Center 11.0, QTP 11.0, Storage Systems, Servers, Networking, Microsoft System Center,

Hyper-V, VMware vSphere, HP ALM, HP Morpheus, REST API, TeamForge subversion, QUIX bug tracking tool, HP

Agile Manager (AGM), Rally.

System Engineer

Employer: MphasiS Corporation

Client: Hewlett-Packard – Bangalore, India Nov 2007 to Apr 2010

Hewlett Packard Enterprise (HPE) provides a new integration kit which will integrate with SMS 2003/SCCM and facilitates use of existing software management features for managing HP ProLiant and Integrity Servers. SCOM/SCE provides alert and performance management, proactive monitoring & alerting, reporting and application specific knowledge & tasks to improve the manageability of windows based server applications.

Responsibilities:

Install, configure and validate Microsoft System Center products in Windows domain environment.

SCCM infrastructure for Windows client and server patch deployment.

Windows image deployment on bare metal HP servers using SCCM.

Configured SCOM 2007/SCE 2010 to monitor Storage, Server and Blade Enclosure health state/alerts using Microsoft and HP Management packs.

Configured Microsoft Virtual Machine Manager (SCVMM) and validated HP ProPack Management Pack.

Configured Hardware and Software RAID. Validate Firmware for various SMART array controllers used in HP ProLiant servers.

Validating HP hardware using various Stress/performance tools and data center simulators.

Environment: HP storage, servers, Windows 2003 server, Win 2008 all editions, Microsoft System Management Server (SMS), Microsoft Operations Manager, Systems Center Essentials, Data Center Simulators (DCS).

QA Analyst

Employer: MphasiS Corporation

Client: Hewlett-Packard – Bangalore, India Apr 2007 to Oct 2007

Datacenter Asset Tracking Tool (Marconi). It provides rack level information and asset tracking database information as well as visualization of the assets current location within the data center.

Responsibilities:

Identifying test requirements, prepare test plan document and review test plans, prepare test environment, perform tests, evaluate and report test results, update test cases and test environment throughout the project life cycle

Validated HP Datacenter Asset Tracking Tool which provides the rack level information as well as visualization of the assets current location within the data center.

Coordinated with US team in a timely manner to have all the project issues resolved without impacting the project schedules.

Coordinated/Collaborated with all the members of the team in a timely manner to have all the issues and defects resolved and addressed, thereby not impacting the execution of the project.

Environment: Windows, Red Hat, SUSE, MIB browser, Event generator tools, Stress testing tools, WMI, SNMP.

QA Analyst

Employer: MphasiS Corporation

Client: Hewlett-Packard – Bangalore, India June 2006 to Mar 2007

Insight Management agents support on TRU64 Unix (Digital Unix). Tru64 UNIX provides web-based management capabilities through the integration of the HP Insight Management Agents to monitor the state of the HP Alpha servers.

Responsibilities:

Perform tests, evaluate and report results, track problems/bugs and fixes, maintain and update test cases & test environment throughout the life cycle.

Coordinated with US team in a timely manner to have all the project issues resolved without impacting the project schedules.

Environment: Tru64 UNIX OS, Manual Testing

EDUCATION

Bachelor of Engineering in Electronics and Communications - 2005, Visvesvaraya Technological University - Belgaum, India.

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