Technical Support Manager

Waleed Al Obaidi

**** ***** ***** ****, ********, TX 77407

****************@*****.*** ● +1-713-***-****

CERTIFICATIONS

Cisco Certified Network Associate (CCNA)

Microsoft Certified Technology Specialist (MCTS)

CompTIA A+

SKILLS

Project Management and Project Coordination experience in Oil and Gas projects

Surveillance system design and implementation 5+ years’ experience

Microsoft Windows operating systems (installing, configuring and troubleshooting)

Windows server installation and configuration

Microsoft Exchange, and Microsoft Office products (installing and configuring)

Designing, installing, and configuring computer networks

Fiber network design and build

Advanced Router/Switch knowledge such as managing and configuring boot image files, creating and configuring VLANS, general configuration, and troubleshooting

System administration skills (Installing, configuring, patching, maintaining, and troubleshooting)

Cisco Products installation and troubleshooting

Active Directory (AD), DNS, and DHCP management

Data Center Hardware (servers, racks, power)

PROFESSIONAL EXPERIENCE

IT Project Manager Oct 2010 – Mar 2017

Al-Mersal Telecommunication, Baghdad, Iraq

Managed the coordination and communication for Karbala Refinery Project for one year

Managed IT 20+ IT and surveillance projects most recent (11 active sites DWDM project nationwide Iraq, Fiber optics network – Amusement Park, Iraq, and Warehouse management system with network infrastructure and server room with equipment and power – Baghdad Soft Drinks Company).

Build and Managed IT network supporting 400+ employees

Provided customer-centric support and timely resolution of incidents

In charge of all aspects of system and network administration and maintenance

Led a team of 10 IT analysts to cover all IT related projects and bids

Implemented several IT projects including but not limited to network equipment upgrades, fiber-optic infrastructure, and windows system upgrades

Designed and built VoIP system in multi stage process

Deployed and configured network equipment (Cisco, NEC, Huwaei)

Installed, configured and maintained Microsoft Windows-based servers (Dell, HP), including Exchange, Active Directory, and Outlook environment configuration and maintenance

Managed offsite maintenance and remote troubleshooting with different levels of technical support

Installed, configured, and provided troubleshooting for Windows and OS X based machines

Hardware and software maintenance for PCs (laptops, desktops, and MAC systems)

Network Administrator Feb 2010 – Sep. 2010

Independent High Electoral Commission, Baghdad, Iraq

Provided highest quality network and systems support for 700+ employees

Supervised the service and maintenance of all the network equipment (Cisco, HP, and MikroTik)

Reduced the number of network failures by 63%

Optimized the design of the network to ensure reliability and cost-efficiency

Network Administrator / IT Analyst Feb 2007 – Jan 2010

DSCI, Baghdad, Iraq (May 2008 – Feb 2010)

TKC Communications, Baghdad, Iraq (Feb 2007 – May 2008)

Provided technical support and network maintenance for 800+ users

Managed hardware and software for workstations, servers, routers and switches

Supervised network technical support personnel and organized software training programs

Configured offsite users to work virtually

Managed network equipment, including Cisco routers, switches, firewalls, and wireless routers and access points

Area Manager Nov 2004 – Nov 2006

UPS - Supply Chain Solution, Baghdad, Iraq

Managed contracts and logistics of shipments coming through this branch to different customers (US Forces, Ministries, Government, etc.)

IT Consultant Jun 2000 – Nov 2004

Provided hardware and software maintenance for educational institutions, small business and individuals

EDUCATION

Bachelor of Science, Information Engineering June 2002

University of Baghdad, Iraq

Majors: Computer Networks, Operating systems, Hardware design

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