Administrative Assistant Customer Service
Resume:
Jill St. John
Lithonia, Georgia 30058
Cell 404-***-****
***.********@*****.***
Objective
An adaptable, organized, self-motivating administrative professional who seeks to continue their career with an organization with a track record of success stories from both their employees and clients.
Professional Experience
Georgia State University (GSU)-Part Time 11/16 -
Administrative Assistant – Public Health
Assist Director of Public Health Undergraduate Program.
Perform routine clerical tasks to include typing of correspondence and documents for public health program.
Study, interpret and enforce University policies and procedures governing the hiring and supervision of student employees (general campus, scholarship, and graduate assistants).
Make contacts with the public, persons in other departments and entities outside the University for the purpose of furnishing and obtaining information.
Host Departmental - New Student Orientation informational meet and greet.
Attend various meetings, take minutes and maintain accurate departmental files.
Perform other job-related duties as assigned.
Internal Revenue Service
Department of Treasury 11/15 –
Contact Representative
Provide technical assistance to individuals and/or businesses primarily through telephone interaction in a dynamic call center environment, and/or face-to-face contact;
Address wide range of issues/problems that require unique solutions;
Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities;
Secure, analyze and protect sensitive personal and financial information;
Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues; And
Develop, analyze and evaluate information involving the research of computerized records by accessing multiple online/database systems.
Leake and Watts Services, Inc. Yonkers, NY 3/00 – 3/16
The Biondi School
Business Office Manager/Purchasing Coordinator
Assist Principal/Asst. Principal/Superintendent and all Sr. Executives and Upper Management Administrators in all functions of administrative duties.
Controlled and maintained budget for entire school, generated all lists and spreadsheets on a daily basis, purchase order and requisition processing for multiple locations, prepare work orders, conducted inventory, communication link for various internal and external contacts, compose, edit, proofread, copy and distribute correspondence, reports and other materials; distribute mail, dispatch personnel and equipment via two-way radio for emergency and non-emergency requests, time management and organizational duties, etc.
Responsible for the direction and coordination of several business office operations
Served as a POC with human resources on coordinating the delivery of HR programs and solutions to personnel problems.
Maintained Time and Attendance/Payroll for entire program
Tracked Recruitment packets and conducted orientation for new hires to clarify information on the policies and procedures.
Written and oral communication daily
Input of reports for staff and students; answer telephones; generate letters and memos; provide direct contact for students and parents
Supervise 6 clerical staff and transportation coordinator
Coordinate training schedule and travel as needed
Maintain daily attendance/time and leave information for entire department personnel with computerized ADP system and official timekeeper
Payroll processing
Worked in classroom to assist with teacher
Worked after school program and assisted with athletic program
Academic Advisor (Assistant) 10/99 – 3/00
Maintained and updated all academic records of students (i.e., transcripts, academic status reports for team meetings, discharge documentation); maintained student roster; met with students to review records; notified social workers of students’ academic status
Assisted Guidance Counselors in preparation and coordination of graduation, senior outings, etc.; scheduled students for G.E.D. testing.
Supervised student workers
C.S.E. Co-Chairperson/Census Specialist 1/98 – 9/99
Prepared files on 280 students in an elementary through high school setting, maintained school records, clinical reports, and medical reports on all students entering the school; corresponded with various municipalities and state agencies; kept daily attendance records
Coordinated C.S.E. meetings with all appropriate individuals to determine placement on children in a special education setting
Prepared monthly billing and census reports for entire school.
MIS
Analyst/CCRS Coordinator 1/92 – 1/98
Responsible for a broad range of customer service and computer tasks to support internal customers
Evaluated new software for the agency-wide implementation; tracked Help Desk cases, analyzed data, and prepared reports; generated monthly reports for payroll, Board of Directors
Answered phones and responded to employee requests
Responsible for the coordination and dissemination of information to a large variety of professionals
Westchester County Medical Center Valhalla, NY 3/83 – 12/91
Administrative Assistant
Responsible for administrative and organizational duties in various departments throughout the hospital
Used computer software including MS Office Suite to generate spreadsheets, compose letters and memos, handle databases, and create presentations
Assisted doctors with patients, steno, dictation, supervision over courier service, transportation scheduling
Tracked purchase orders, requisitions, and supply levels.
Internal Revenue Service White Plains, NY 3/82 – 3/83
Clerk Typist/Auditor (Temp.) – Field Support Unit
Duties consisted of typing various tax forms to levy accounts and to collect funds from taxpayers whom owe the Government with penalty and interest rates.
Various other tasks on CRT and duties which are to be held as personal and confidential
Education
Westchester Business Institute, White Plains, NY
(aka College of Westchester)
Associates Degree, Business Administration
Professional Licenses and Certifications
Notary Public, NYS
Certified Level III Teaching Assistant, NYS
First Aid, AED and CPR
Computer Skills
Microsoft Office Suite: extensive experience with Excel, Word, Outlook, PowerPoint, Publisher, ADP (Kronos) E-Time Payroll System, PowerSchool and Windows XP, 7, 8, Great Plains (Purchasing Software), etc.
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