Customer Service Sales
Resume:
Jordonna Copeland
** ****** **** ** ** Apt. B*
Mableton, Georgia 30126
************@*******.***
OBJECTIVE
I am seeking an occupation where I can utilize my experience and education to support an organization
growth.
EMPLOYMENT HISTORY
Receptionist June 2012 – June 2017
InfoMart, Marietta, GA 30067
Welcome visitors, determine nature of business and announces visitors to appropriate personnel.
Maintain accurate visitor log and badges.
Answer telephone and directs the caller to the appropriate personnel or department.
Retrieves message from voice mail and forward to appropriate personnel.
Provide information about the organization: address, directions to office and general information.
Manage company conference room’s calendar.
Receive and deliver parcels to addressee.
Manage electronic fax and filling system.
Ensure reception area is safe and clean.
Customer Service Representative April 2010 – January 2011
ProCore Solutions, Marietta, GA 30062
Receive inbound calls from utility customers regarding bill inquiries.
Assist customers with connect, reconnect, and disconnect service.
Setting up payment arrangements and accept payments.
Resolves customer inquiries to assure quality assurance standards are maintained.
Accurately notates customer accounts, according to established procedures.
Merchandise Associate November 2008- Present
T.J. Maxx, Austell, GA 30106
Tally previous day revenue: cash, checks, credit and gift cards sales.
Distribute cash tills to registers and balances safe daily.
Prepare bank deposits and order change delivery.
Maintain sales, shortage/overage and cashier error reports.
Greet and assist customers with purchasing decision.
Operate cash registers to complete sale transactions.
Assist in marketing merchandise and maintaining a clean sales floor.
Accurately count merchandise to assure it matches the shipment log.
Receptionist November 2008 – October 2009
Enrichment Services Program, Inc., Columbus, GA 31901
Greet visitors in pleasant and professional manner.
Provide information to clients, regarding services offered by ESP, Inc.
Provide clerical support to Human Resources Department.
Post publications (employment and community events).
Client Service Coordinator December 2007 – April 2011
H & R Block, Marietta, GA 30060
Greet clients in friendly and inviting manner.
Answer telephone calls and reply to clients inquires of tax/ financial Service offered.
Set clients appointments with tax specialist.
Registered, presented tax packets and introduced client to Tax Professional.
Processed payments: check, credit card or cash.
Follow up with clients: issue checks, additional paperwork, and client’s signatures on documents.
Receptionist October 2007- December 2007
Express Personnel Service, Columbus, GA 31904
Answer modest multi-phone system and properly routing calls to accurate department or person.
Greet and assist visitors, couriers and employees.
Log office supplies and kept room neat.
Maintain fax machine and distribute incoming faxes.
Handle incoming and outgoing parcels: USPS, FedEx, DSL, and UPS.
Update employee vacations and sick time request.
Manage company vehicles log.
Administrative Associate April 2007- July 2007
Blue World Pools, Inc. Atlanta, GA 30339
Answer customer’s inquiries concerning pool and service matters.
Update daily and weekly summary reports of contractor installation.
File customer’s records, mail distribution, and order supplies.
Cash Posting Clerk December 2004- January 2007
Builders Insurance Group, Atlanta, GA 30339
Accurately coded and posted checks daily.
Verify posting reports, prepare bank deposits and submit ACH payments.
Assist client with monthly payroll reporting.
Enter new application into database and process endorsements.
Daily correspondence with agents and policyholders via e-mail, fax, in addition, telephone.
Maintain and restructure 15,000+ files.
Indexed documents in database create and distribute monthly newsletter.
EDUCATION
Chattahoochee Technical College
Business Office Technology - Diploma
Accounting – Diploma
Business Computer Specialist-Certificate
General Accounting- Certificate
Payroll Accounting-Certificate
Tax Preparation-Certificate
Certified Georgia Notary Public
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