Customer Service Professional Experience

Betty J. Kelly

**** ******* **** **. ******* GA *0360 Cell :678-***-**** Email: **************@*****.***

Customer Service

Over 8 years of Customer Service

A self-motivated professional Account specialist, high call volume experience of Inbound and outbound calls, to consumer regarding past due account status, payments, updating information, creating invoices. Setting up account per client/customer Responsible for high value accounts, adhere to company policy and procedures. Excellent communications skills, verbal and written, and advanced computer skills. Work effectively with team members, and management. Able to learn effectively without hesitation. Assisting customers in a timely manner, utilizing my professional Customer Service experience to the highest level of professionalism. Solving problems regarding customer compliant and concerns.

AREAS OF STRENGTH

Processing information work with a high degree of accuracy of Inbound and outbound calls and processing payments, efficiently and professionally respond to customers via telephone and email, Strong problem solving skills. Excellent communication verbal, written, and organization skills, good listening skills ability to work as a team. Accurately updating customers/client data /information to system’s Ability to train potential new hire, or team member consisting with work skills and knowledge

PROFESSIONAL EXPERIENCE

Green & Cooper Law Firm 2017-present

Legal Judgments, Post Judgments, sending consent Judgments documents to consumers

Incoming and outgoing calls regarding cases, processing payments by phone and walk in consumers.

Updating account information, skip tracing, responsible for all legal documents pertaining to consent Judgments, late payments, authorization forms, pending payments, responsible for 1500 consumer per month.

Empire Financial Solutions 2015-2017

Active Compliance /resolving issues with CFPB

Updating account data, writing incident reports, responding to emails and voicemails

Inbound and outbound calls to consumer and clients regarding services and delinquent payments on accounts, processing payments, adding and dividing monthly numbers, dialer set, sending letters skip tracing utilizing TLO/ Accurint inbound and outbound calls to consumers

Vital Asset Solutions 2010-2015

Receiving inbound and outbound calls, regarding customer and client accounts

Responsible for updating, invoice, notating account information and billing issues

Processing payments, posting payments via customers account,

Collections on past due accounts, sending letters, via email or mail

TSYS Total Debt Management 2004- 2009

Responsible for contact commercial clients regarding past due account balances

Receiving payments via, debit, credit, posting payments

Following up on pending payments and promise to pay

Updating account information, recording calls for quality assurance

Maintain calls in order received handle customers and clients with care

excellent customer service and communication skills, excel, Microsoft word,

Able to utilize customer skills to highest level

Education

Mississippi Delta Community College

Associate Degree

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