Project Manager Management

Chris Johnson

** ***** ** #*, *******, Massachusetts 02150

781-***-**** ****************@*****.***

www.linkedin.com/in/chris0103johnson

Profile: Project Manager / Business Systems Analyst

•Project Manager with PMP certification, Business Systems Analyst expertise and significant experience in IT design and project management while reporting to senior management.

•Key contributor in the development, enhancement and implementation of commercial products within the financial, insurance and printing industries.

•Demonstrated expertise in rescuing troubled projects, business analysis, multitasking, business process management, Agile and Waterfall SDLCs, service oriented architecture, web application development and mentoring/training.

Technical Skill Sets

•Project Management/Defect Tracking: PPM, JIRA, Microsoft Project, Project Insight, ClearQuest

•Documentation Repositories: Confluence, SharePoint

•Technologies and Tools: Rally (for requirements management), Micro Focus Server for SOA (Enterprise Server Admin Console), Tivoli (job scheduling), Novell Privileged User Manager (for restricted account access)

•Configuration Management: Stash, BitBucket, ClearCase

•Programming Languages: SQL, Java, Java Script, HTML, XML, Crystal Reports, Google Apps Script, Visual C++, Visual Basic, Micro Focus .Net COBOL, Micro Focus Server Express COBOL, UNIX Korn and Bourne shell scripting

•OSs: Windows, OS X Mavericks, UNIX on HP

•Databases: Microsoft SQL Server, DB2, Oracle, Micro Focus ISAM

•Development environments: SSMS, Microsoft Visual Studio, Eclipse, UNIX, Micro Focus .Net Developer Studio

Related Skills and Competencies

PMP certification, Project Management, Business Analysis, Multitasking, Team Leadership, Lean Six Sigma Green Belt, Agile and Waterfall SDLCs, Financial Services, Web Services, Programming, Tax Processing, Visio, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, SalesForce.com

Experience

John Hancock, Boston, MA 3/2016 - 10/2016

Project Manager, Information Risk Management

•Planned and managed two (2) sets of initiatives - described below - as programs while reporting to senior management

•Planned, managed and tracked the risk assessment activities related to 3 Manulife Corporation (MC), enterprise-level security standards for 6 US Division business units (BUs) for the Critical Data Initiative (CDI) application portfolio

oThe standards addressed were "Application Security", "Identity and Access Management" and "Monitoring and Logging"

•Planned, managed and/or tracked those 6 BUs' assessment and remediation activities related to addressing 8 MC enterprise-level, security initiatives

oPlanning activities also included writing the governance procedures for the "Fortify Secure Coding Adoption" and "Data Masking Adoption" initiatives and leading the procedure overview sessions to ensure the BUs' adherence to these procedures

•Coordinated the US Division's activities related to generating the initial plan for the security-related initiatives that are being considered by MC to be addressed in 2017

•Planned and directed activities for the project coordinators and business analyst assigned to assist me

Universal Wilde, Westwood, MA 6/2014 - 1/2016

IT Project Manager / BSA, EFI Printing ERP Product Suite Implementation

•As IT PM, Steering Committee member and performing in the role of BSA:

oreported status to C-level executives during weekly Steering Committee meetings

omanaged collaborative UW/EFI product development to fully automate contracted mailing agreement processing, including day-of-completion invoicing

obecame an SME on EFI's application suite's processing capabilities

ogenerated JIRA dashboards to facilitate managing reporting and issue tracking

omanaged a disbursed team (India, Oregon, Massachusetts) to accomplish all UW reporting objectives using JIRA and Project Insight

operformed business analysis and redesigned, with UW SME stakeholder assistance, all reporting required to run UW's business

omanaged the reporting of EFI application issues encountered through their resolution by EFI

omanaged, and assisted in, the establishment and assignment of security roles for most EFI applications

odeveloped initial, UW security documentation for most EFI applications

otrained UW staff regarding maintaining most EFI applications' security

omanaged, and assisted in, the implementation-related, data import activities

olearned the current UW application suite's functionality

Harvard Business School, Boston, MA 3/2014 - 6/2014

Senior Project Manager, HBX

•While leading the HBX CORe product Accessibility Remediation project:

ohired The Parciello Group to perform auditing/testing to ensure the HBX CORe product's compliance with WCAG 2.0 Level AA Accessibility standard

ohired WGBH to perform audio and literal captioning for all videos and animations associated to the CORe product

oplanned, documented and tracked all project activities

oexecuted the project plan and managed all project assets using Agile project management techniques to meet the established deadline

•While participating in the HBX CORe product initial implementation project:

oran daily CORe product, Agile Scrum standup meetings with Program Manager, Program Director, QA manager, QA lead, Development Manager and Software Engineers in attendance

otriaged new defects and enhancement requests entered by various stakeholders, assigning them to current or future Agile sprints

ogenerated JIRA dashboards to facilitate managing 3 2-week Agile sprints and 2 1-week Agile sprints

oran Monday, Wednesday and Friday Content/Platform team CORe product status update meetings

Completed PMP and Lean Six Sigma Green Belt Certifications 2012 – 2013

STATE STREET BANK, Quincy, MA 1993-12/2012

IT Project Manager / Development Manager – AVP (2004-12/2012)

•As IT project manager, major architect and developer, performed business analysis, designed, developed, and implemented the initial several releases of two commercial web-applications: iPaybenefits and myPenPay. These applications have enabled a 60% reduction in business support staff and increased revenue over 200% for the Retiree Services division since their implementations.

•Managed the design, development, and implementation of all subsequent releases of these applications, on time and on budget, with a low frequency of post-implementation or production issues being experienced.

•Planned and directed all development team-related project management activities, following the established SDLCs, for two teams, located in multiple locations (Massachusetts, Florida, and India), for multiple product releases.

•Managed relationships with other teams (product, quality assurance, production support, infrastructure support, business, and external vendors) to ensure the generation of scalable, extensible, and reusable solutions in response to identified/documented requirements.

•Hired and trained three team members to perform web-service development.

•Mentored and assisted team members regarding solution approaches, testing strategies, defect resolutions, and pre- and post-implementation activities.

Senior Application Developer (1993-2003)

•Supported existing Retiree Benefits Info Maintenance and Payment Processing (PLUS) application as development team member and then elevated to team lead after 1997.

•Team lead and primary developer for the project to replace the tax processing software vendor and application used by PLUS.

•Directed a 5 member, off-shore development team in the design and implementation of SSN masking functionality in the PLUS application in order to incorporate personal sensitive data management and to reduce the on-shore data entry support costs.

•Successfully lead an 8 member, on-shore development team as the interim manager for 14 months while the other manager was working on a complex client conversion initiative. My promotion to full-time project manager resulted due to the internal client satisfaction engendered from this accomplishment.

Education and Professional Development

Computer Science, Worcester Polytechnic Institute, Worcester, MA

PMP Certification, Project Management Institute, Certificate Number 1661543

Advanced Project Management & PMP Prep, William George Group, Burlington, MA

Lean Six Sigma Green Belt, William George Group, Burlington, MA

Microsoft Project 2010, William George Group, Burlington, MA

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