Customer Service Sales
Resume:
Katherine Miller
***.*.******@*******.***
Objective
I am looking for a position with an employer that will allow me to become involved in a variety of activities. I can thrive in either a structured work environment or in situations where I have to adapt and evolve. I possess a positive work ethic, I am a self-starter, and I enjoy working with others. I am looking for a position in Customer or Vendor services, technical support, process analysis or in a legislative or regulatory related position. I enjoy employment opportunities that allow me to be innovative and provide an avenue for growth internally and externally.
Degrees
BA in Political Science
Specializations in policy making and law
May 2007
University of Texas at Arlington
Additionally
70 Hours of Life Sciences
Awards
2005 - Political Young Activist of America
2004 - Ronald Reagan Young American Activist
Skills
Accounting Experience, Microsoft Office, Microsoft Small Business Tools, Organizational Skills, Customer Service, Marketing and Sales, Policy Making and Management, Promotions, and Federal Regulatory Compliance, Training and Development.
Experience
UTA Club Semi-Pro Football – CFO
My Responsibilities included assurance of club compliance for both UT-system regulations as well as the Texas United Football League, maintenance of the clubs finances and set up all game day activities, and the continuance public relations with school administration.
Student Political Organization - Founder and President
I managed the day-to-day functions of the club and kept the organization in compliance with all university regulations, as well as our national affiliated group’s regulations. In addition, I handled marketing and promotions, by planning group events and organizing product fund-raising sales.
Citywide Political Organization - Legislative Liaison
I apprised the organization of any relevant new legislation, and was responsible for the implementation of any new procedures required in response to the new legislation.
Nationwide Political Organization - Policy Maker
I was in charge of creating new policy chapters within the organization. I was responsible for efficiently implementing any new regulations, and communication of the regulations within the organization.
Employment History
Oak Cliff Social Club - Manager
238 W. Davis St,
Dallas TX, 75211 January 2017
Job responsibilities included managing the day to day operations of the bar, opening and closing the bar, making liquor orders, checking in beer and liquor orders delivered from vendors, coordinating vendor appearances for their commercial spends in the bar, maintaining a written record of the bar activities, checking out cocktail staff at close of business, preforming all end of day paperwork and money management.
Big Racks BBQ - Bar Manager
1720 TX-26,
Grapevine, TX 76051
August 2013 - July 2014
Job responsibilities included opening and closing the store, supervising the kitchen and food prep, preforming all closing paperwork, credit card processing, creating a schedule for the bar and server staff, maintaining a daily log of activity in the bar, developing and implementing a bar training program for new bartenders, responsible for repairing poor customer service relationships.
Apple inc.
Fort Worth TX
August 2011 - April 2013 Lead Genius
Job responsibilities included providing onsite technical and hardware support of all apple services and products. Scheduling Family Room/ Genus Bar appointments for enterprise and business customers. Ordering replacement parts and products from multiple avenues of Apple manufacturing and internal vendors. Maintaining metrics of performance for all other Genius Bar staff. Completing weekly and monthly coaching sessions for Geniuses, Creatives, and Family Room specialists respectively. Developing all necessary trainings for on site repairs and triaging any and all outgoing repairs that needed to be completed by my store. Selecting new candidates to become Family Room Team members. Providing trainings about Family Room functions to Red Zone team members about the functions of the the Genius Bar. Training all new Apple store team members in the federally regulated aspects of accessing proprietary materials for the Enterprise and Business supported clients. Selecting the appropriate avenues for higher levels of product support for eternal vendor access for business customers. Coordinating customer product pick ups after repairs or upgrades. Maintaining assigned subject matter expertise.
Apple inc.
ACS- (Xerox) Lead Quality Analyst/Sales Coach/Technical Support Advisor
Lexington KY
May 2009 - April 2013
Job responsibilities included monitoring transactions to ensure compliance with federal law and company policy. Monitoring transactions to ensure maximum sales growth and customer satisfaction. Coaching advisors to maintain minimum sales number and to ensure positive customer returns. Participation in nationwide service and sales strategy planning. Development for new sales programs for both tenured and new advisors. Provided technical support for incoming calls from customers.
EchoText
Po box 667
Richmond KY, 40475
June 2008 - December 2014
Job responsibilities- Proofreading, formatting, transcription.
Buffalo Wild Wings - Bartender/Trainer
Richmond KY
Sept 2008 to January 2010
Job responsibilities included basic bar tending and participated in corporate store openings, worked as a trainer with new employees.
No Frills Bar and Grill - Head Server/ Trainer
Ft Worth TX
January 2007 to August 2008
Job responsibilities included basic serving, making schedules, training new employees.
TruGreen Chemlawn – Customer Service Representative/Trainer
Grand Prairie TX
1 (800) Tru-Green
June 2007 to October 2007
Job responsibilities included maintaining accounts receivable and accounts payable, customer service, marketing and sales. Taught new employees company policy and new orientation. Worked with Regional office in Sales programs.
Goeke and Associates- Administrative / Tax Assistant
6400 Baker Boulevard
Richland Hills, TX 76118
2006 Part time Jan- April
Responsibilities included data entry, tax return preparation, customer account maintenance, customer service, and miscellaneous general office tasks.
Continuous Care Solutions – Legislative Director
Terminal Hospice Care
Fort Worth TX
2005 January through May
Job Responsibilities included studying current legislative policies, and constructing plans and processes for expansion and compliance with Federal regulations.
Fort Worth YMCA – Aquatics Director/ Swim Lesson Instructor/Trainer
2400 E. Berry Street.
Ft. Worth, TX 76105
(817) 531- 2738
2001-2006 Full time during summer part time during school.
Job responsibilities included sales and maintenance of aquatics program, life guard and swimming instructor. Taught a variety of training classes including CPR, First Aid, Life Guarding 1, YMCA Principals of Aquatic Management, YMCA Principals of Responsible Leadership, Swim Instructor 1 and 2, Open Water Safety, Blood Borne Pathogen, and Oxygen Administration. Developed sales programs for county wide growth programs.
Flooring Associates Inc – Administrative Assistant
2732 Shamrock Avenue,
Fort Worth, TX 76107
2002-2003 Dec- March part-time
Job responsibilities included data entry, and miscellaneous other office needs.
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