Air Force Desktop Support
Resume:
Timothy Bell
Chicago, Illinois, 60610
*********@*****.***
WORK EXPERIENCE
US Air Force
Client Systems Technician Dec 2008 – Sep 2014
Client Systems Technician with 5 years in technical and customer support roles. Effectively identifies problems using advanced troubleshooting skills.
PC Connections Bettendorf, IA
PC Technician Oct 2014 – Nov 2014
Installed and configured 80-100 thin client workstations, installed and configured 100-120 Cisco VOIP phone systems.
Titan Security Group Chicago, IL
Security Officer May 2015 – Aug 2015
Victorystore.com Davenport, IA
Manufacturing/Production Technician Mar 2017 – May 2017
Operate multi-printing and cutting machines
EDUCATION
ROCKRIDGE HIGH SCHOOL Taylor Ridge, IL
High School Diploma, Jun 2008
COMMUNITY COLLEGE OF THE AIR FORCE
Associates
COLUMBIA COLLEGE CHICAGO Chicago, IL
Bachelors
LEWIS UNIVERSITY Romeoville, IL
Bachelors Candidate, Expected graduation, Dec 2018
ADDITIONAL SKILLS
Technical help desk experience
Multiple Ticketing Systems
Computer Hardware
Computer Software
Proficiency in TCP/IP protocols
MS Office proficiency
Windows XP/VISTA/7
Knowledge of MAC OS and Apple iOS
Remote Desktop experience
Active Directory
VOIP Phones
Comptia A+ Certified
Network Secuirty
Document management
VIP Executive Support
Relevant Experience:
Provided base level IT support to company personnel.
Processed an average of 400-500 inbound and outbound technical support calls per/year.
Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups.
Troubleshot and resolved internet connectivity and general software and hardware issues.
Created user accounts, troubleshot issues with users and maintained in-depth knowledge of guidelines and procedures.
Set up and installed drivers on printers, including multiple function devices, Inkjet and laserjet.
Installed all types of peripherals, including video cards, CAC readers, dual monitors, wireless keyboards, scanners and storage devices.
Trained new employees and explained protocols clearly and efficiently.
Additional Information:
Completed 25 hrs in network configuration CBTs (computer based training)
Configured 20 computers w/mission planning software – generated 4.4K sorties/5.9K flight hours
Loaded DoD mandated jet oil analysis database – allowed maintenance tracking of $1.97B, 52 air craft fleet
Salvaged classified isolated personnel database; reprogrammed crypto-sustained life-line data/400 pilots per/year
Resolved software corruption affecting 80+ systems – reduced down time by 24 hours
ID'd compatibility issues; closed 500 hardware/software actions – precise maintenance catalyst to continuous base ops
Received 13 military medals/awards while active duty in the U.S. Air Force
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