Customer Service Nursing Assistant

Erica Robinson

*** ****** ***** ***, *********, Ga (H) - 404-***-**** - **********@*****.***

Results-driven with proven ability to establish rapport with clients. Highly enthusiastic with 5+ years client interface experience. Motivated with over three years retail experience in a fast-paced environment.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Personable and responsible with 10+ years of experience working in fast-paced environments. Solid team player with great positive attitude. Friendly Sales Associate with over 5 years experience working in diverse retail and customer service environments. With 2yrs Certified Nursing Assistant experience.

Skill Highlights

•Energetic work attitude • Training development

•Local/state health laws •Cash flow management

•Telephone inquiries •Adaptability

•Conflict resolution •Strong organizational skills

•Listening skills •Excellent communication skills

•Courteous demeanor Strong client relations

Professional Experience

Benton Village

October 2014 to June 2016

CNA

Stockbridge, Ga

Assisted by performing ADL's daily, treat and care for seniors and their property with dignity and respect. Communicate with clients in a friendly manner. Light housekeeping, Give medication and a reminder. Order medications and communicate with both doctors offices and pharmacy concerning residents medications.

Loving Hands

August 2013 to July 2014

CNA

Fayetteville, GA

Assisted by performing ADL's daily, treat and care for seniors and their property with dignity and respect. Communicate with clients in a friendly manner. Drive clients to and from appointments and grocery store. Light housekeeping, and meal preparation. Give medication or reminder.

Carter's warehouse

April 2012 to December 2012

scanner, packer

Eagles Landing

Loaded and unloaded pieces into boxes for shipment. Properly utilized warehouse equipment and tools to increase productivity, efficiency, and safety .Responsible for careful handling of all merchandise to avoid damage. Carried needed tools and supplies from storage or trucks .Loaded and unloaded ship cargo .Moved freight, stock and other materials to and from storage and production areas, loading docks, delivery vehicles, ships and containers, tractors and other equipment. Packed containers and re-pack damaged containers. Read work orders or received oral instructions to determine work assignments and material and equipment needs. Used item numbers to properly stock warehouse. Cleared damaged items and loaded freight.

Toys R Us warehouse

November 2010 to January 2012

processing

McDonough, Ga

Loaded and unloaded pieces into boxes for shipment. Prepared pallets by following prescribed stacking arrangement and properly tagging pallets. Properly utilized warehouse equipment and tools to increase productivity, efficiency, and safety .Responsible for careful handling of all merchandise to avoid damage. Carried needed tools and supplies from storage or trucks .Loaded and unloaded ship cargo .Moved freight, stock and other materials to and from storage and production areas, loading docks, delivery vehicles, ships and containers, tractors and other equipment. Packed containers and re-pack damaged containers. Read work orders or received oral instructions to determine work assignments and material and equipment needs. Used item numbers to properly stock warehouse. Cleared damaged items and loaded freight.

Alamo/National

March 2008 to July 2010

Service agent

Atlanta, Ga

Cross-trained and provided back-up for other customer service representatives when needed. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax .Interacted with customers and retail buyers to expedite orders. Maintained cleanliness and presentation of stock room and production floor. Assisted customers with store and product complaints. Assisted customers with store and product complaints. Received multiple reviews acknowledging my level of dedication to excellent customer service. Tracked advertising promotions for clients. Prevented store losses using awareness, attention to detail and integrity.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Cracker Barrel

March 2007 to October 2007

Server

Morrow, Ga

Filled beverage and ice dispensers. Greeted customers in the restaurant, took and rang up orders, handled payment and thanked customers. Greeted each customer with friendly eye contact. Greeted guests and sat them at tables or in waiting areas. Helped with preparation, set-up, and service. Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices. Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary. Kept dining room and kitchen area clean by performing cleaning and laundry duties. Loaded trays with accessories. Performed serving, cleaning, and stocking duties in establishments.Portioned, arranged, and garnished food, and served food to waiters or patrons. Prepared and served hot and cold beverages. Prepared checks itemizing total meal costs and sales taxes.

WaffleHouse

April 1998 to September 2006

waitress/ server

Roswell, Ga

Filled beverage and ice dispensers. Greeted customers in the restaurant, took and rang up orders, handled payment and thanked customers. Greeted each customer with friendly eye contact. Greeted guests and sat them at tables or in waiting areas. Helped with preparation, set-up, and service. Informed patrons of establishment specialties and features. Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices. Inspected dining and serving areas to ensure cleanliness and proper setup. Kept drink stations clean and ready for service. Loaded dishwashers and hand-washed items such as pots, pans, knives. Performed all transactions in a cordial, efficient and professional manner. Performed serving, cleaning, and stocking duties in establishments. Prepared and served cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines. Prepared checks itemizing total meal costs and sales taxes. Prepared daily food items, and cooked simple foods and beverages.

QuickTrip

June 2004 to July 2006

salesclerk

Jonesboro, Ga

Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Interacted with customers and retail buyers to expedite orders. Maintained cleanliness and presentation of stock room and production floor. Assisted customers with store and product complaints. Assisted customers with store and product complaints. Received multiple reviews acknowledging my level of dedication to excellent customer service. Answered questions regarding the store and its merchandise. Described merchandise and explain operation of merchandise to customers. Greeted customers and ascertained customers' needs. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Recommended merchandise based on customer needs.

Education and Training

Triumphant Healthcare Career Center

2013

Certified Nursing Assistant

Jonesboro, Ga, U.S.

Columbus State University

Sociology, Nursing

Columbus, Ga, U.S.

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