Customer Service Office

FRANKIE FELICIANO

** ****** * – Apt. # *D – New York, N.Y. 10009

******************@*****.*** - 1-347-***-****

Professional Summary

Office Assistant with extensive experience in corporate and non-profit settings; orchestrated creative solutions under pressure generating operational efficiencies that increased productivity and saved money. Highly regarded for negotiating skill with vendors and for collaborating with department heads to achieve results. Manage/train supervisors and staff, excellent organizational, interpersonal, and communication skills. Speak, read and write English and speak Spanish fluently.

Skills

Purchase Pro 2000 / Fas System for Bar Coding / Pro%cent for carpets / Account management / Partnership accounting / Negotiation skills / Event management / Quality assurance / RFMS Warehouse software / Assistant Music Teacher for Marching Band / Securities Officer / Child Care Agency / Billing Clerk / Workers Compensation Unit Federal / Mail Room Supervisor / Customer Service / Administration / Worked with vendors for hardware and software.

Work History

SecurityUSA, Inc. 08/2014 – to current.

Site Security Officer

336 West 37th Street, New York, N.Y 10018

Philip Howard Apartments – Brooklyn, New York

•Work Front Desk with Doorman and especially when he is not there provide full service functions.

•Site supervisor of several Security Officer.

•Oversee all functions for Condo with over 650 apartments and it’s residents.

•Handle Detex from floor making sure that no one enters premises without permission and check tenants.

•Make sure that all vehicle belongs to parking garage and that no one parks there without permission.

•Prepare paper work for various situations concerning day by day and making sure that Upper Managements knows what’s going on threw out the day

The Children’s Aid Society 03/2014 to Current

Assistant Music Teacher

105 East 22nd Street – Room 514, New York, N.Y. 10010

The New York Department of Education – Community School 211 – The Bilingual School

1919 Prospect Avenue - Bronx, New York 10457

•Teach and train 6th – 8th grades students on how to play various musical instruments for a Marching Band which performs threw out the New York City area.

Lanes floor Covering & Interiors, Inc. - 07/2013 to 09/2013

Purchasing Coordinator & Administration

30 West 26th Street – 6th Floor – New York, N.Y. 10010

•Created manual on how to use Pro%cent software for Lane’s Floor Covering

•Worked with several salesmen on Ordering samples of various carpet, carpet tiles, various rugs and wood floors.

•Used Excel, Word, Pro%cent, RFMA warehouse software and was willing to setup Quick Books.

•Call various companies around the world to make sure that various supplies were ordered and reached the warehouse.

•Heavy phone calls from vendors, Mills, salesman to get lower pricing on various materials.

•Learn Proposals, Change Orders and Purchasing Orders for carpets.

•Cross train with others to teach them on how to learn about purchasing

Selfhelp Community Service, Inc. 07/2010 to 09/2012

Purchasing Coordinator

520 Eighth Avenue – 5th Floor – New York, N.Y. 10018

•Developed/processed Purchasing Program using QuickBooks, which saved approximately $200,000.00

•Handling and being exposed to sensitive and confidential information.

•Work primarily performed in an office environment.

•Prepare payment vouchers, as necessary.

•Handled administrative and clerical work within various departments.

•Attend department and vendor meetings and communicate to foster coordination and efficiency, as needed

•Perform various department functions to ensure a smooth workflow – appropriately handle all forms of mail

(electronic and otherwise), faxes and telephone calls.

•Proficiency in MS Office, Outlook and the internet; Operational knowledge of basic office equipment.

•Worked with Finance Department replicated above for 50 satellite offices throughout the boroughs of NYC and Nassau County.

KBC Bank New York Branch 01/1987 to 01/2010

Purchasing Coordinator / Facilities Coordinator / Administration / Receiving Clerk / Mail room Supervisor

1177 Avenue of the Americas – 7th Floor – New York, N.Y. 10018

•Worked with several vendors when placing P.O.’s for CEO, CFO and IT Management.

•Liaison between Canon copiers and management and ensured smooth operation of machines, to function as a network printer and replaced old printers and show substantial saving on toners.

•Organized system of network of paperless copier system to be linked to company’s network which will result in cost savings in paper.

•Adapt to an ever-changing environment and organization.

•Perform other duties as requested by management.

•Match purchase orders/quotes, and process invoices after ensuring their accuracy and that they have all necessary approvals.

•Maintains composure in dealing with vendors, field office staff, support staff, building personnel, and all levels of management occasionally under conditions of urgency and in pressure situations.

•Assist with special projects as needed.

•Reorganized mail room delivery for staff of 200 employees.

•As administrative coordinator, developed manuals / systems and processes to create clear methods of communications between departments and supervisors and staff.

•Saved 50% in costs by changing recycling vendors, and saved 60% on diversified supplies.

•Maintained office services, designed filing systems; reviewed and approved supply requisitions; assisted with clerical functions for various departments a total of 28.

•Kept management informed of office operations and future trends.

•Provided administrative support to members of the senior management team.

•Provided customer services to help with heavy phone work.

•Greeted clients and saw to their needs when in the office.

•Planned and organized location-specific programs effectively.

•Mail room supervisor handle any and all personnel, business mail for over 250 personnel.

•Manage accounts payable process to ensure invoices were approved, matched and paid in a timely manner.

•Ability to interact effectively at all levels and across diverse cultures

Ability to be an effective team member and handle project assignments responsibly. Developed paperless setup which resulted in savings of $1M annually.

Negotiate pricing, contracts and payment terms with supplies.

Review and resolve any discrepancies with supplier invoices, claims, conflicts, product non-conformance of quality issues. Acted as troubleshooter for all network copiers and related equipment, negotiated and controlled all purchases. Bar-coded all assets.

Education

Seward Park High School – 350 Grand Street, New York, N.Y.

•Business Major – Music minor

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