Customer Service Sales

Summary

Experience

November ****

May ****

to

July 2016

April 2005

to

January 2014

May 2003

to

October 2004

JACOB VERSTYNEN

**** ******* ***

Rockford, Illinois 61109

H: 815-***-****

C: 815-***-****

***********@*****.***

Motivated sales professional offering 11 years of progressive retail experience. Highly results-

oriented and energetic with unsurpassed interpersonal and communication strengths.

Current Toys 'R' Us Rockford, IL

Cashier

Greeted customers promptly. Received customer payments. Directed customers to store

locations. Described products and services in detail. Processed customer returns.

Created attractive displays to promote items. Reported security and service incidents

to management. Completed purchases using Point of Sale systems. Collected and stored

coupons. Trained new cashiers on procedures, customer service and sales techniques.

Assisted on sales floor as needed to maintain service standards.

Banker's Life and Casuality Rockford, IL

Insurance Sales Representative

Fully Licensed Insurance Agent

Worked Diligently

The Wold Den Rockford, IL

Manager

Collected and stored coupons. Assisted on sales floor as needed to maintain service

standards. Completed purchases using Point of Sale systems. Reported security and

service incidents to management. Created attractive displays to promote

items. Described products and services in detail. Monitored areas for security issues

and safety hazards. Assisted customers in selecting items based on needs.

Totaled bills and calculated taxes. Received customer payments. Greeted customers

promptly.

Cashier Rockford, IL

Greeted customers promptly. Received customer payments. Totaled bills and calculated

taxes.

Described products and services in detail. Monitored areas for security issues and

safety hazards. Assisted customers in selecting items based on needs.

Reported security and service incidents to management. Collected and stored

coupons. Consistently provided friendly guest service and heartfelt hospitality.

Promptly and empathetically handled guest concerns and complaints. Demonstrated

integrity and honesty while interacting with guests, team members and

managers. Operated the drive-through window and sales register quickly and

efficiently. Greeted customers and provided excellent customer service. Pleasantly and

courteously interacted with customers. Prepared fountain drinks and ice cream items.

Cross-trained and coordinated scheduling with team members to ensure seamless

service. Maintained high standards of customer service during high-volume, fast-paced

operations. Built loyal clientele through friendly interactions and consistent

appreciation.

Prepared all food orders within a 2-3 minute time frame.

Education and Training

2013 Post University Waterbury, CT

Bachelor of Science: Marketing

Marketing

2003 Boylan Catholic High School Rockford, IL

High School Diploma

Accomplishments

Promoted to Electronics Department Supervisor after only 11 months for exceptional

performance until the position was eliminated due to corporate restructuring.

Trained and mentored 10 employees.

Licensed Insurance Agent

Skills

closing, clientele, excellent customer service, customer service, fast, frame, window, safety,

sales, scheduling, taxes, telephone

Contact this candidate