Customer Marketing & Writing
Resume:
Lewis Powell
Raleigh, NC *****
email: ***********@**.**.***
EDUCATION
BA Degree English
North Carolina State University
QUALIFICATIONS
I have over 15 years of experience in a technical marketing position using face to face, email, & phone contacts to develop networks within a current customer base & regional territory to create sell opportunities for existing and new industrial & commercial customers. I also have experience in various management, technical, & customer relationship building positions. I have designed, written, and authored technical guides to improve work processes and educate in varying work environments. I have created ACT & Salesforce customer databases, & I am proficient with MS Office Suite
(Outlook, Excel, Word, and PowerPoint). I have experience working with Photoshop, Illustrator, Snagit, & Camtasia for graphic & web design. Work History
PSNC Energy
Large Account Rep – Industrial Marketing - 8/12/02 – present Use face to face, email, & phone contacts to develop network within current customer base
& regional territory to create sell opportunities for existing and new industrial customers, large commercial customers, architectural and engineering firms, general contractors, boiler contractors, and mechanical contractors. Identify and build good relationships with existing and potential customers. Also use those face to face, phone, & email contacts to keep all customers informed of natural gas developments, changes, and applications for their businesses. All of the above activity is personally documented in Salesforce daily. Market & sell non-regulated products and warranty services to customers. Develop positive interpersonal working relationships with all internal and external customers and suppliers to assure timely implementation of work affecting existing and potential natural gas customers.
Calculate and prepare economic analysis comparing the cost of equipment and other energy sources to natural gas equipment and natural gas. This includes rate analysis and alternate fuel cost analysis, as well as any stand-by fuel requirements and costs. Participates in various professional organizations to identify and build good relationships with existing and potential customers. Prepare new and updates existing plant reports (account equipment and service information reports) to accurately reflect industrial and large commercial customer connected load, required pressures, pipe sizes, site drawings, contact information, and rate information.
2
Provide consulting services and technical assistance to the state and local Economic Development Groups to assist in attracting new and retaining existing industrial and large commercial customers.
Provide consulting services and technical assistance for existing and potential industrial and large commercial customers in the application of natural gas in their processes and assists in identifying the economics of using natural gas. Provide consulting services and technical assistance for Company operations and engineering personnel.
Utilize Customer Information System to verify and update existing industrial and large commercial customer information
Report on the Marketing Region's monthly activities regarding new and existing industrial and large customer contacts.
Create and utilize computer spreadsheets for revenue and economic analysis, rate analysis, pipeline flow, and capacity calculation to be used by various Company personnel
Participate in Regional Ambassador's Program to build relationships with local governments in the areas that we serve.
Supervisor – Transmission, Operations, & Maintenance – 7/5/96 – 8/12/02 Responsible for the operation and maintenance of the Transmission Natural Gas Delivery System and rights of way in a twelve-county area. Responsible for the inspections as required by Federal Code 192 concerning pipeline attachments, distribution valves, transmission valves, pipeline road crossings, right of way cutting, and rectifiers.
Responsible for written and verbal correspondence with landowners, homeowners, contractors, developers, surveyors, etc. concerning their activities on the rights of way. Ensure that all encroaching parties are made familiar with our Right of Way Agreements.
Coordinate with NCDOT, Municipalities, and Engineering Consultants encroachment contract procurement and facility relocation design concerning third party relocates. Create “splash screens” and graphic designs for PSNC Energy software applications and PowerPoint presentations.
Work on teams designing and implementing various software applications concerning Code 192 inspections and mapping.
Supervise 12 employees.
3
Coordinator-Engineering Projects – 11/6/92 – 7/5/96 Coordinate with NCDOT, Municipalities, and Engineering Consultants encroachment contract procurement and facility relocation design concerning third party relocates. Responsible for written and verbal correspondence with landowners, homeowners, contractors, developers, surveyors, etc. concerning their activities on the rights of way. Responsible for the planning, scheduling, budgeting, and compliance of the operations and maintenance activities of the transmission system in the eastern region. This is a 13 county area.
Supervise and coordinate the federal and state required monthly and yearly inspections of the transmission system in the eastern region.
Generate and execute right of way agreements.
Generate applications and correspondence to the railroads, and coordinate and supervise the execution of contracts with the railroads.
Design and write guides to improve work and communication processes concerning the employees and customers.
Assist with office computer hardware and software installation and trouble shooting Supervised 3 employees.
Corrosion Technician – 11/4/88 – 11/6/92
NACE certified Corrosion Technician.
Responsible for maintaining and troubleshooting the transmission & distribution pipeline cathodic protection systems for a twelve county area. Drafter – 9/16/87 – 11/4/88
Responsible for construction drawings and map copies for Eastern Region. Pipeline Patrolman – 7/16/85 – 9/16/87
Responsible for locating transmission lines and inspecting and maintaining farm taps for the Transmission System in the Eastern Region.
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