Front Desk Executive

Olga Fediuc

E-mail: ******.****@*****.***

Phone: +971-*********

Address: UAE, Dubai, DIFC

Objective:

Benefiting from a career that has required optimizing team and individual potentials, would like to make a continued contribution, preferably to an international organization with the Administrative position that offers an opportunity for career progression.

Work experience

Front Desk Receptionist

Dubai Design District

UAE, Dubai

July 2015 – Present

Job Responsibilities:

Maintain an active presence, welcome and greet business partners and visitors upon arrival to reception area.

Direct visitors by maintaining business partners’ directories

Assist visitors and business partners on facilitating the public services

Maintain security by following the procedures; monitoring logbook; issuing visitors badges

Maintain the general filing system and file all the correspondence

Provide feedback from business partners and visitors to senior operation manager

Respond to emails, receive telephone calls, answer frequent questions and direct the inquiries through the appropriate channels.

Receptionist/ Executive Office Coordinator

Orion Holdings

UAE, Dubai

December 2012 June 2015

Orion Holdings – a diverse group of companies with major activities in Property Investments.

Job Responsibilities:

Provide administrative support in daily activities such as word processing, data entry, labeling, filing, duplication of materials, and calendar management for the Executive Director and the Chairman. Organize incoming and outgoing communications on behalf of the Executive Director.

•Meet and greet visitors in a proficient and pleasant manner.

•Ensure the guests to be comfortable in waiting area, direct them to the certain person visiting or guide to meeting rooms.

•Attend phone calls, providing callers with inquired information and/or transferring calls to directories within the company.

•Booking and distributing the meeting rooms.

•Coordinate with couriers, sending/receiving parcels.

•Maintain the adequate stock of stationery items.

•Assist the Executive Director in planning and carrying out public relations activities.

•Catalog, organize, and store company records.

•Distribute mass electronic messages to all staff members, including top management.

•Assist the Conference and Events Coordinator/Manager in planning and carrying out activities as needed throughout the year.

•Provide administrative support for all Directors when deemed necessary by the Executive Director.

•Other duties as assigned

Guest Relation Manager Assistant

Al Habtoor Group

UAE, Dubai

Metropolitan Hotel; Habtoor Grand Resort and SPA

August 2011 August 2012

Job Responsibilities:

Assist Guest Relations Manager to implement consistent guest recognition program and maintains a relevant guest history database.

Ensure that all Guest Relations employees deliver the Hotel’s basic standard and provide exceptional guest service at all times.

Greeting and checking-in VIP and Long Stay guests.

Personally and frequently verify that all VIP guests are receiving the best possible service during check-in and check-out.

Ensure that all Guest Relations employees are familiar with the hotel’s products and services.

Handle all VIP guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

Ensure information on restaurants, hotel facilities and other miscellaneous are updated periodically.

Act as a representative on behalf of the Hotel Management in attending to guest requests or even public’s complaints.

Carried out any other reasonable duties and responsibilities as assigned

Ticket Reservations Queue Manager

ITN Corp, IQ Labs-M

Moldova, Chisinau

August 2007 August 2011

Job Responsibilities:

Maintain airline ticket reservations throughout all the issuance process using international reservation system Galileo/Apollo;

Sort, filter, categorise and manage bookings. Automate workflows to power through reservations system queues.

Interact with travel agents, bookkeeping and ticketing departments in order to provide smooth and effective service;

Direct and coordinate, through subordinate supervisory personnel, flight reservation activities;

Review flight reservation reports, statistical data on passenger miles flown, and conduct comparison studies on other airline reservations to develop methods and procedures designed to improve operating efficiency and increase reservations for company flights.

Interpret and implement, through supervisory personnel, company policies and procedures regarding customer relations and contact with public.

Direct investigation of customer complaints regarding reservation services and prepare correspondence designed to improve customer relations. Endeavors to resolve personnel grievances and submits unresolved grievances to higher authority.

Camp Counselor

YMCA, Chimney Corners Camp

USA, Massachusetts, Becket

May 2006 October 2006

Job responsibilities:

Held educational/recreational activities with 8-11 year old children in a girls camp;

Gave drawing and crafting classes.

Education

BA in Political Science

Moldova State University

Moldova, Chisinau

September 2003 July 2007

School/ High School

Lyceum A. Russo

Moldova, Chisinau

September 1991 July 2003

Summary of Skills:

• Excellent interpersonal skills and a high-level of professionalism

• Ability to multi-task, excellent time and priority management

• Adaptability and initiative, fast learning, great team player skills

• Excellent coordination and organization, high attention to details

• Strong ability to work independently with flexibility, diplomacy and integrity

• Remarkable ability to handle pressurized work surroundings and perfectly run the duties under stress, ability to be trusted with confidential and sensitive company information

• Analytical, problem solving and decision making skills

• Excellent communication skills (English) both written and verbal, Russian native speaker, Romanian – fluent

• Literate in MS Office applications (Excel, Microsoft Word, Windows Outlook, Power Point)

Personal Info:

Date of Birth: 17/03/1985

Nationality: Moldova

UAE Visa Status: Employment

Valid UAE Driving License.

Interests

Networking, Socializing, Reading, Jogging, Crafting, Travelling

References

References available upon request.

Contact this candidate