Engineer Sales Representative
Resume:
Kendrick Eargle
**** ****** ***** ****, ****, NC 27513
*******@*****.*** LinkedIn URL
Summary:
Mid-Level Software engineer with hands-on experience in various levels of product development, build infrastructure, testing (functional, build, regression and system), automation development, agile/scrum methodologies/leadership. Great team member with high efficient skills in resolving any project issue. Willingness to take ownership of core components and customer advocacy.
Experience in:
• Highly adaptable in quickly changing technical environments with very strong organizational, leadership and analytical skills
• Mainframe software development
• Engineering web development on all layers
• Managing and multi-tasking on multiple projects
• Excellent troubleshooting and debugging skills
• Automation design and development
• Build infrastructure, design and development
• Implementing software development cycle (SDLC) procedure following agile methodologies
Technical Qualifications:
• Programming languages: Java, PHP, CSS, XML, GIT, Web Services, XHTML, SQL, Visual Basic, VBA, XSLT, REXX, JCL, MVS, C/C++/C#, Assembler, Apache ANT, JavaScript, dojo, JSON
• Software Applications: Microsoft applications (Word, Excel, PowerPoint, Outlook, Visual Studio, MS Project, SQL Server (developer and management)), Gimpshop, Expression Web, Adobe Captivate, Lotus Notes/Symphony, Sametime, VMWare, IBM Rational tools, Eclipse, Slack, WordPress
• Databases: MySQL, Oracle, Microsoft Access
• Operating Systems: Windows XP professional, 7, 8, 10, Windows Server 2003 and 2008 (Create and maintain domains, organizational units, bulk user lists, group policy, DHCP, DNS, and more), Mainframe (z/OS, TSO/OMVS, ISPF, SMP/E, FTP, SDSF, JES/JES2, CICS, JVM), Unix/Linux
Professional Experience:
IBM (International Business Machines), Durham, North Carolina
Software Developer/Engineer (July 2013 - Present)
• Developed integrated features and content for specific products for in-house user interface
• Successfully re-designed and developed a website for providing content management for the product suite
• Developed an automation infrastructure prototype for system verification, functional verification and data validation testing
• Delivered release packages and fixes as a build master to meet customer requirements
• Re-engineered build structure to include new Java certificate refresh for product digital certificate and jar signing verification
• Coded core features for mainframe software product using Java, C, C++, JCL, ASSEMBLER, bash and REXX
• Worked on various customer technical issues by collaborating with senior engineer and technical client sales representative. The fixes implemented resolved multiple user interface misleading values and system functionality upon initiating core applications in product
• Led team through release cycles as scrum master following agile methodologies. Developed reports to management including: burndown charts, team velocity tracking, release overview descriptions and story point tracking
• Developed a standalone application feature which cut down configuration and time on initiating connections between data collectors retrieved from web requests and sending data to user interface
• Resolved defects resulting from inefficient application performance, poor web application functionality and accessibility issues
CSC (Computer Science Corporation), Blythewood, South Carolina
z/OS System Programmer (April 2013- July 2013)
• Installed, maintained, troubleshoot and consulted on use of a wide variety of system software packages and z/OS
environments
• Developed documentation of the system specifications, including system scripts, system installation procedures, system backup and recovery techniques and system test methods
CSC (Computer Science Corporation), Blythewood, South Carolina
Mainframe Systems Programmer Intern (November 2012- April 2013)
• Worked through intensive in-house training programs to learn principles of mainframe system support
• Upgraded and installed various client files based on requirements in test environment
GIS (General Information Services), Chapin, South Carolina
Production Support IT Tier I Analyst (April 2011-October 2012)
• Documented customer issues in a detailed format to determine the technical support level and whether it needed to be elevated to next tier
• Assisted team members and provided support to various departments within the company’s structure
• Performed troubleshooting techniques via in-house support application, phone or messaging application to identify and resolve issues
• Resolved complex issues by coding fixes in SQL and stored procedures
• Performed extensive debugging in SQL, VB, C# and XML, and documented notes to further assist developers on potential application fixes
• Worked closely with client service representatives to quickly resolved escalated and potential production down customer related problems
Education:
University of South Carolina
Bachelor of Science Degree in Information Technology - December 2012
Midlands Technical College, Columbia, South Carolina
Associate of Arts Degree (General Studies and Programming) - December 2010
Associate of Science Degree (Electrical Engineering) - December 2009
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