Delivery Manager / Product Manager

PROFESSIONAL SUMMARY

Professional with experience in leading delivery teams and driving project success. Proven track record of enhancing team collaboration and achieving significant results. Highly reliable and adaptable, skilled in project management and strategic planning.

ACCOMPLISHMENTS

• Managed and Delivered projects ranging from $5 Million to $20 Million dollars.

• Supervised multiple layer work teams with up to 270 staff members (onshore and offshore) in a hybrid model.

• Led multiple teams to meet 100% of SLAs (managed service projects) by streamlining business processes and identifying areas for improvement.

• Throughout the project lifecycles, I served as the primary escalation point of contact. As well as ensuring all communication and collaborations occurred seamlessly.

• Achieved growth on projects by introducing Pega Automation tools for daily tasks to clients – i.e chat bots.

• Used and Created lean Business Analyst Processes i.e., DCO sessions with various clients.

• 17+ years of experience in Using and Creating lean Business Analyst processes (i.e. requirements gathering) and Delivering projects.

• Experience in Development in Pega 6.2, 6.3, 7.1.8, and 7.1.9, and 8.2.

WORK HISTORY

March 2018 - December 2025

Infosys - Delivery Manager / Lead Business Analyst, Orlando, FL

• Oversaw growth of programs and managed up to 270 project resources – onshore and offshore – from project inception to final delivery.

• Managed multiple strategic projects with numerous sub-projects or workstreams.

• Developed and maintained high performing team(s) through effective hiring, Goal setting, coaching, and performance management.

• Provided work direction, delegation, and prioritization to team. Ensure compliance with company's policies, processes and procedures.

• Met regularly with enterprise account managers to provide status, plan and manage transfer of new opportunities from prospect to workload in progress

• Delivered high-quality results by setting performance metrics and monitoring progress against targets.

• Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.

• Coached team members on productivity strategies to accomplish challenging goals.

• Managed cross-functional teams for successful project completion within deadlines and budgets.

• Facilitated workshops and conducted one-on-one training to educate team members.

September 2017 - April 2018

North Highland - Engagement Manager, Orlando, FL

• Managed 3 project teams to meet the deadlines set by client.

• Workflow management - worked with management staff to understand project and business priorities, manage project milestones, and run development schedules.

• Provide development status reporting to Senior Management daily.

• Contract Position

March 2017 - September 2017

Capgemini - Pega LBA / QA Manager, Atlanta, GA

• Conducted live-white board sessions of DCO to capture client requirements.

• Involved in gathering information about the relative business requirements and defining the High-level Class structure.

• Converted Business requirements into Design documents using Excel for Dev and Testing needs.

• Created Mockups as needed, as well as worked with the business to approve Test cases for QA testing.

• Designed the User Interface (Section, Harness, flow action), portal representation.

• Managed resources in the migration and deployment of the application rules from Development environment to testing and Production environments.

September 2016 - December 2016

Apex / Wells Fargo - Pega Lead Business Architect, Charlotte, NC

• Involved in gathering information about the relative business requirement and defining the High-level Class structure.

• Converted the given mockup Visio flows from business requirement documents into fully functional workflows using Pega PRPC process modeler.

• Designed the User Interface (Section, Harness, flow action), portal representation.

• Managed resources in the migration and deployment of the application rules from Development environment to testing and Production environments.

• Documented the analysis for migration from Pega 6 to Pega 7.

August 2015 - August 2016

Etain / Bank of America - Senior Pega Developer, Charlotte, NC

• Built complete application's UI infrastructure in Pega 7.1.6, and 7.1.9.

• Solved Defect Issues in multiple Bank applications

• Designed the User Interface (Section, Harness, flow action), portal representation

• Created and implemented Activities, when rules, declarative and decision rules

• Built decision trees and tables

• Setup security levels and user access levels for all users.

March 2013 - March 2015

Accenture - Pega Business Analyst / Project Manager, Chicago, IL

• Monitored, managed, and documented solutions for project improvements, resource constraints, budget and timeline constraints best practices, risks and next steps.

• Managed a project within a fortune 500 company with 13 onshore and 10 offshore resources to plan and build solutions following architecturally accepted standards.

• Managed Client Review boards, budget approvals, cost/benefits analysis, and business cases within a Fortune 500 Utility company as well as in a Cable company.

• Created Forecasts utilizing MS Project Earned Value View and Total Costs against Baseline comparisons for Define through execution stages of the SDLC.

• Created Business, Functional, and Technical Documents

• Created Present state / Future state process documents based on findings

• Analyzed and documented data gaps

• Created/Updated project plans, Risk Logs, and solution plans as needed.

• Created Visio Flows based upon requirements gathered

• Conducted Risk Assessments to add or close risks as well as mitigated risks as they arise by plan.

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