Accounts Receivable Manager

Rosette Telemaque

***-** ******** ***, *** Floor Jamaica Hills, NY 11432/ (718) 810 – 5178/ *******.******@*****.***

EXPERIENCE

RUBIN & ROTHMAN, ISLANDIA, NY 2006-2015

ASSISTANT OPERATIONS MANAGER/LEGAL COLLECTOR (2013 - 2015)

Managed a collection unit of 12-18 employees for two years.

Audited delinquent accounts for improper notations, disputes and discrepancies.

Enforced minor disciplinary infractions.

Trained employees on new policies and protocols according to client’s standards.

Monitored and approved payment arrangements and settlements.

Assisted in the preparation of departmental audits.

Monitored collection calls of employees ensuring compliance with FDCPA laws.

Reviewed and analyzed judgment files for monetary restitution and locating assets for further legal enforcement.

Supervised and resolved complaint calls.

Reviewed and managed employee’s productivity reports.

Prepared weekly collection reports.

Processed ACH and credit card payments.

LEGAL COLLECTOR (2006 – 2013)

Researched delinquent accounts for follow-up.

Issued income executions, property executions, turnovers and information subpoenas.

Maintained and met monthly collection target as required by the firm.

Requested and reviewed credit reports.

Called between 100-150 collections accounts daily.

QUEENS VIEW REALTY, FOREST HILLS, NY 2004-2006

REAL ESTATE AGENT

Coordinated appointments to show homes to prospective buyers.

Promoted sales of properties through advertisements and open houses.

Worked directly with clients to meet their needs in a successful purchase.

LAW OFFICE OF WILLIAM J. MCDERMOTT, LEVITTOWN, NY 1997-2004 COLLECTOR

Collection and pre-litigation review of adverting accounts for New York Times, Boston Globe, Miami Herald, and City and Suburban.

Increased collection revenue for Boston Globe.

Worked with attorneys to arrange payment schedules for accounts.

Consistently met or exceeded quarterly and annual collection objective.

Reviewed and approved credit kills.

Worked directly with clients regarding their accounts.

MILFORD MANAGEMENT, NEW YORK, NY 1992 - 1997

ACCOUNTS RECEIVABLE COLLECTOR

Responsible for collection of rents, common charges, and mortgage accounts.

Collected and processed payments daily.

Monitored accounts receivable aging report for past due balances.

Implemented procedures designed to improve collection from delinquent tenants

Assisted attorneys and Marshalls with eviction processes.

Prepared monthly rent statements and monthly reports.

Researched and resolved tenants A/R disputes.

EDUCATION

JOHN JAY COLLEGE OF CRIMINAL JUSTICE, NEW YORK, NY

Pursued a BA in Legal Studies.

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