SR Client Service Representive

Diane C. Silva

Phone: 832-***-****

Email: **********@*****.***

Friendswood, TX 77546

Summary of Qualifications:

Dedicated Senior Consultant Services Professional. Over 15 years experience in Client Management Effective written communication skills and strong oral communication skills. Highly developed analytical research skills and attention to detail. Excellent teamwork skills and ability to communicate with people at all levels

Work experience

September 2015 – April, 2017

Sales Associate

White House Black Market

• Personal Wardrobe Consultant

• Sales and Marketing

August, 2011 – January 2015

Benefit Consultant

• TCG Group Holdings

• Contract work for Paragon Benefits. Conduct open enrollments for assigned accounts, resolving issues with claims and presenting benefits for Medical, Dental, Vision and Life Insurance plans to members.

August, 2010- January 2012

Enrollment Specialist

Pro Unlimited, Inc. for CIGNA Benefits

Introduced Benefit Plans for enrolling members of assigned accounts during renewal process.

Conducted Health Benefit Fairs.

Explaining Medical, Dental, Vision and Life Insurance benefits and claims resolution.

Oct 13, 2008 – January, 2010

SR DENTAL CLIENT MGR

CONNECTICUT GENERAL LIFE

Consistently grew and retained membership within existing accounts.

Directly managed business relationships with clients.

Ensured that systems and processes were in place to meet the needs of internal and external clients.

Developed and implemented strategies and policies relating to Account Management. Often provided guidance or expertise to less experienced Account Managers

Established and maintained highly confidential files and records. May 14, 1999 - Oct 10, 2008

SR DENTAL CLIENT MANAGER

SAFEGUARD/METLIFE INSURANCE

Responsible for installation, retention, satisfaction and renewal of assigned clients.

Implemented and Administered Safeguard’s Client Service Excellence Program with target accounts and selected other accounts.

Responsible for conducting open enrollments, expanding Safeguard product lines, generating in-group growth and handling all problem resolution

Education:

Diploma: Yes

Occupational License/Certification

Texas Department of Insurance - Houston, Texas

Group l License

Louisiana Department of Insurance - Baton Rouge, Louisiana

Permanent License

State of New Jersey - Trenton, New Jersey

Producer License

Other Relevant

Experience:

Proficient in Microsoft Word, PowerPoint, Excel, Outlook, and the Internet.

Sales and Marketing in Radio and TV advertising

Payroll administrator for Salvation Army

Bookkeeping for Krispy Kreme Franchise

Accounts Payable Coordinator for WCSC Television and Radio

Office Manager for Martin Textiles

Areas of Expertise:

Consistently Met & Exceeded Retention & Sales Goals

Customer Service Management

Complaint Handling & Resolution

Customer Satisfaction Enhancement

Sales & Margin Improvement

Teambuilding & Training

Cost-Reduction Strategies

Achievements:

Excelled within service-oriented industry. Cultivated positive Relationships with customers and expanded business through Word-of-mouth referrals.

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