Leader, Operations, customer service, adaptability, problem solver

NICHOLAS PELINSKI

**** ***** ******* ****** *****, ILLINOIS, 60123 847-***-**** *********@*****.***

OBJECTIVE

Operations Coordinator seeking an opportunity to challenge proven skills in customer service, adaptability, problem solving and business processes.

PROFESSIONAL EXPERIENCE

IRON MOUNTAIN INC. May 2014 – Present

OPERATIONS COORDINATOR Hanover Park, Illinois

●Manage operational workflow; oversee consistency through utilization of IMS software, Microsoft Outlook, Excel, PowerPoint and Microsoft Word

●Monitor the daily operations of Data Management facility to ensure employees are working safely but at optimal operational levels to meet company financial goals and metrics.

●Supervise vault and transportation specialists daily. Use exceptional organizational and leadership skills serving as Supervisor to Transportation and Vault Specialists overseeing approximately 15 to 25 employees.

●Dispatch daily routes for drivers in Transportation Department

●Complete daily audit of previous day’s media distribution

●Provide detailed updates to third party vendors on deadline driven projects and progress

●Problem solve complex issues for customers offering exceptional service through phone and email communications

●Offsite pickup of IT destruction assets and other media from customer facilities.

●Perform site and media audit support

●Manage daily inbound and outbound UPS, FedEx shipments

●Maintain order inventory of facility supplies

●Perform monthly facility fire safety & emergency system audit

●Communicate with fellow coordinators from other shifts on daily basis

●Ensure safety & security procedures are understood and followed by all employees and maintain a clean and safe work environment

HOME DEPOT May 2005 - May 2014

DEPARTMENT MANAGER Schaumburg, Illinois

● Managed several different departments over time such as Building Materials, Hardware, Floor & Wall, and Kitchen & Bath

● Provided exceptional customer service by greeting - aiding customer inquiries and complaints

●Directected and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

●Monitored sales activities to ensure that customers receive satisfactory service and quality goods.

●Managed the store P & L with fellow management team.

●Inventoried stock and reorder when inventory drops to specific levels.

●Enforced safety, health, and security rules.

●Examined merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

●Performed work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

●Reviewed inventory and sales records to prepare reports for management and budget departments.

●Was responsible for department's overall sales regularly. 4.3 MM annually.

●Established and implemented policies, goals, objectives, and procedures for their department.

●Conferred with company officials to develop methods and procedures to increase sales, expand markets, and promote business.

●Supervise sale specialist, designers, sales associates, and freight associates.

●Forklift Certified with Stand –up, Sit Down, Order Picker, and Slip sheet fork trucks and Electric pallet jack.

SCHAUMBURG PARK DISTRICT June 1999 - June 2005

SITE COORDINATOR Schaumburg Illinois

●Communicated with children's parents or guardians about daily activities, behaviors, and related issues.

●Kept records on individual children, including daily observations and information about activities, meals served, and medications administered.

●Performed general personnel functions, such as supervision, training, and scheduling.

●Helped children with homework and school work.

●Set-up and disassembled program supplies and maintained facility work areas.

EDUCATION

Elgin Community College Elgin, Illinois

Associates Degree, May 2004

ADDITIONAL SKILLS & QUALIFICATIONS

Strong leadership, hardworking, dedicated, dependable, and self- driven

Exceptional communication has been a key successor in life

MS Word, Excel, PowerPoint, and Outlook

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