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Customer Service Sales

Location:
San Antonio, TX
Posted:
July 20, 2017

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Resume:

Brenda S. Mendoza

Phone: 210-***-**** Email: ac1eu3@r.postjobfree.com

QUALIFICATION HIGHLIGHTS

Sales Representative with over 5 years of experience.

Skill in both outbound and inbound call centers; technical support, financing, and collections.

Bilingual – fluent in Spanish & English.

Proficient in Microsoft Office – Word, Excel, PowerPoint, Outlook.

RELEVANT SKILLS SET

Customer Service Skills

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customers' problems.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Refer unresolved customer grievances to designated departments for further investigation.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

Administrative Skills

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

Compile, copy, sort, and file records of office activities, business transactions, and other activities. Compute, record, and proofread data and other information, such as records or reports.

Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.

Complete work schedules, manage calendars, and arrange appointments.

Review files, records, and other documents to obtain information to respond to requests.

Troubleshoot problems involving office equipment, such as computer hardware and software.

Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.

Complete and mail bills, contracts, policies, invoices, or checks.

Process and prepare documents, such as business or government forms and expense reports.

Monitor and direct the work of lower-level clerks.

Train other staff members to perform work activities, such as using computer applications.

Prepare meeting agendas, attend meetings, and record and transcribe minutes.

WORK EXPERIENCE

HCL Technologies, Supervisor 01/2017-03/2017

Herbalife International of America, Sales Rep/Entrepreneur 01/2014-07/2016

Conn’s Home Plus, Collections Agent 01/2015-03/2016

VXI Global Solutions-DirecTV, Sales Rep 03/2013-04/2014

Sleep Inn & Suites, Front Desk Associates/Supervisor 10/2011-09/2012

David Childers CPA, Administrative Assistant 01/2011-07/2011

Convergys, Tech Support Rep 04/2010-08/2010

EDUCATION AND TRAINING

Wayland Baptist University Basic Studies

Kaplan University A.A Business Management



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