Brenda S. Mendoza
Phone: 210-***-**** Email: ac1eu3@r.postjobfree.com
QUALIFICATION HIGHLIGHTS
Sales Representative with over 5 years of experience.
Skill in both outbound and inbound call centers; technical support, financing, and collections.
Bilingual – fluent in Spanish & English.
Proficient in Microsoft Office – Word, Excel, PowerPoint, Outlook.
RELEVANT SKILLS SET
Customer Service Skills
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Administrative Skills
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Compile, copy, sort, and file records of office activities, business transactions, and other activities. Compute, record, and proofread data and other information, such as records or reports.
Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
Complete work schedules, manage calendars, and arrange appointments.
Review files, records, and other documents to obtain information to respond to requests.
Troubleshoot problems involving office equipment, such as computer hardware and software.
Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
Complete and mail bills, contracts, policies, invoices, or checks.
Process and prepare documents, such as business or government forms and expense reports.
Monitor and direct the work of lower-level clerks.
Train other staff members to perform work activities, such as using computer applications.
Prepare meeting agendas, attend meetings, and record and transcribe minutes.
WORK EXPERIENCE
HCL Technologies, Supervisor 01/2017-03/2017
Herbalife International of America, Sales Rep/Entrepreneur 01/2014-07/2016
Conn’s Home Plus, Collections Agent 01/2015-03/2016
VXI Global Solutions-DirecTV, Sales Rep 03/2013-04/2014
Sleep Inn & Suites, Front Desk Associates/Supervisor 10/2011-09/2012
David Childers CPA, Administrative Assistant 01/2011-07/2011
Convergys, Tech Support Rep 04/2010-08/2010
EDUCATION AND TRAINING
Wayland Baptist University Basic Studies
Kaplan University A.A Business Management