Customer Service Manager
Resume:
Jada Lester
****.********@*****.***
Objective: To obtain a position in a business office where utilizing my skills, and education will promote excellence in business.
Education: Southwest Community College- July 2012
Associate in Accounting
Forklift Certified
Administrative Skills: Professional Skills:
Microsoft Office Customer Service
Insurance Filing & Coding Quality Focus
Typing: 45 wpm 95% accuracy Problem Solving
Customer Service Listening
Microsoft Excel Documentation Skills
Microsoft Word Phone Skills
Microsoft PowerPoint Resolving Conflict
Internet Capability Analyzing Information
Multi-tasking
Experience:
A/P, A/R, Payroll: Shield, Inc- Memphis, TN May 2016- May 2017 Responsible for daily receipt application, cash management and debit/credit memo creation with extensive data entry in a QuickBooks accounting system, performing some manual invoice creation and accounts receivable collections, and working with the customer service department to resolve discrepancies.
Sorter: Nike- Memphis, TN October 2015- January 2016 Pick the required products, verifying items using UPC codes Operate RF gun during order picking process
Walk throughout the Warehouse - Fulfillment Center for the majority of the shift Ensure items are scanned into computer system at the end of the picking process Perform additional warehouse tasks outside of primary job function. Tax Preparer: H&R Block- Memphis, TN July 2013- November 2015 Responsible for income tax preparation for individuals and companies. Identifies potential tax credits and liabilities and ensures accurate and complete returns are filed in a timely manner. Completes tax forms in accordance with policies and in compliance with legislation and regulations.
Tax Preparer: Right Choice Tax Preparation- Memphis, Tn Nov. 2010- July 2013 Responsible for income tax preparation for individuals and companies. Identifies potential tax credits and liabilities and ensures accurate and complete returns are filed in a timely manner. Completes tax forms in accordance with policies and in compliance with legislation and regulations.
Service Manager: Krystal’s Inc- Memphis, Tn April 2011- Nov. 2011 The General Manager has the overall responsibility for directing the daily operations of a Krystal restaurant in support of the Brand Vision, Mission and Promise while role modeling Krystal’s Core Values. The General Manager ensures compliance with company standards in all areas of operations to include; product preparation and delivery, customer service, facilities maintenance and financial accountability. This role accomplishes these objectives by actively selecting, training and coaching the A+ talent to achieve key results in People, Customer, Sales and Profit. Service Associate: Ace Check Express- Memphis, Tn Dec. 2009- May 2010 The Service Associate provides excellent customer service to individuals needing ACE's financial services. Work involves but is not limited to: check cashing, balancing monies, reporting daily transactions, following security procedures, and performing other financial services duties. This job reports to a District Manager. Customer Service Associate: Sitel – Memphis, TN Oct. 2007 - Dec. 2009 Our clients come from various industries including financial services, health/fitness, media services, retail and travel. Calls may involve billing inquiries, account or product inquiries, product or service orders, installation scheduling or technical product troubl eshooting.
Contact this candidate