Customer Service Accounts Payable

Aurora L. Ferrara *** N. Newport Street, Chandler, AZ 85225 - Phone – 480-***-****

E-Mail – ********@*****.***

OBJECTIVE

To obtain a position that will let me fully utilize my abilities as well as being able to develop new skills.

SUMMARY

Motivated professional with 16 years of experience in Accounts Payable, IT Telecom Audit and Account Management, Contract Management, IT Procurement, and Patient Care and Laboratory/Surgical Support.

A well organized and detailed – oriented individual possessing demonstrated tangible as well as intangible skills. Proven experience in multitasking, prioritizing, and customer focus.

PROFESSIONAL STRENGTHS

Excellent customer service skills - Self –Directed – Organized - Top-notch research abilities - Admirable interpersonal proficiencies - Problem solver - Dogged follow-through skills - Reliable

EXPERIENCE

Patient Care and Laboratory Support Buyer Analyst

Dignity Health, Phoenix, AZ

2016 – 2017

Supports Patient Care, Surgical and Laboratory Buyers

Responsible for ensuring of daily buyer reports

All open purchase orders for tracking confirmation to include return merchandise request

Monitors GHX/Lawson Financial system for backorder purchases

IT Procurement Buyer Analyst

Dignity Health, Phoenix, AZ

2011 - 2016

Reviews all IT Lawson purchasing requests

Responsible for ensuring IT request reflects correct pricing and documentation and is in compliance with Dignity Health procedure

Checks all invoices for approval, cancellation, accuracy, and for those that are closed, or unreleased

Entails monitoring all IT and Lawson systems for ordering issues related to purchase price, unit of measure and product number

Works with accounts payable, Masterfile team, IT requestor, end users, contract management and co associates to resolve any issues

Ensure timely payment and/or credit.

Print out IT MA236 report, regarding orders receivers received but has not been received in Lawson to resolve proper receiving and to eliminate invoices parked in Lawson due to non-payment

IT Contract Analyst

Dignity Health, Phoenix, AZ

2009-2011

Supports IT Contract Management for all IT maintenance services

Monitors cycle times and support contract initiative

Troubleshoots any problems with invoices

Maintained the Parked Report, which is a listing of problem invoices.

Aurora L. Ferrara

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IT Telecom Audit Coordinator

Perot Systems working for CHW, Phoenix, AZ

2005-2008

Reviews IT Telecom invoices for their existing prices

Reviews purchase orders and contracts for possible cost savings which include resolution of price changes

Ensures contract compliance and good customer service

Responsible for ensuring IT invoicing that reflects contracted pricing for the company, which includes IT Telecom and IT Renewal maintenance services

IT Accounts Payable Specialist

Perot Systems working for CHW, Phoenix, AZ

2001-2005

Responsible for all IT invoices ensuring accuracy and to make sure that they match up with a purchase order and have proof of delivery

Work on vendor’s statement for resolution

Responsible for accounts payable function of invoice, data entry, research and resolving discrepancies as well as other errors that may have accrued

Achievements

As an IT Telecom Audit Coordinator, analyzed for cost savings a recognized $484,000.00 in savings and resolved highly complex accounting issues for the invoice audit team. In turn, over $4 million dollars of outstanding invoices were processed incoming telecommunications invoices in timely manner and eliminated over 61,000.00 in late fees.

As a IT Contract Analyst, awarded the Dignity Health Customer Service Recognition Award

As a Patient Care and Laboratory Support Buyer Analyst, awarded the Dignity Health Human Kindness Award

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