Customer Service Insurance

TINA Z. WILL

P.O. Box ****, Anaheim, CA ***** Mobile: 714-***-**** Email: *********@*******.***

CAREER OBJECTIVE: An administrative position which allows me to utilize my organizational, technical and communication skills to provide a high level of customer service and office efficiency

SKILLS AND QUALIFICATIONS

Associate’s Degree in Business Administration from Santa Ana College, Santa Ana, CA

Completed and passed the Property and Casualty Insurance pre-license classes and have passed the P&C test – in the process of obtaining my P&C Insurance license

Completed and certified in three sections of Insurance Institute of America (commercial, property, auto)

Superior organizational ability

Outstanding verbal and written communication skills (including spelling, punctuation, and grammar)

Excellent problem-solving and analytical abilities

Fluent in Microsoft Office products (Word, Excel, Outlook) and various proprietary database software programs

Diverse skill set in office operations in multiple areas of the insurance industry (commercial liability, medical-payment, automobile)

Extensive experience with dictation and transcription

Detail- and goal-oriented

Highly motivated multi-tasker

Committed to stellar customer service

SELECTED EMPLOYMENT HISTORY

8/2008-12/2016: Claims Associate/Medical Pay Associate Farmers Insurance Group

Commercial Liability Claims Center For Excellence, Orange, CA

Primary Responsibilities: Setting up files; creating and distributing documents; acting as liaison (via telephone, email and written communication) between insured, insurance agent and injured parties and/or their legal representatives; reviewing and submitting payments for medical bills; complying with Department of Healthcare Services and Center for Medicare/Medicaid Services regulations; collecting/cataloguing physical evidence related to claims; training new Claims Associates; coordinating normal office operations (i.e. providing customer service to internal and external clients, directing phone calls, paying expenses, ordering supplies, maintaining equipment)

02/2005-08/2008: Claims Clerk Farmers Insurance Group

Commercial Liability Claims Center For Excellence, Orange, CA

Primary Responsibilities: Receiving and assigning incoming claims; setting up and maintaining files; paying expense bills where applicable; conducting follow-up with adjusters to ensure that medical bills are reviewed and paid on time; creating and distributing documents and correspondence; coordinating normal office operations as noted above

11/1997-02/2005: Text Processing Operator Farmers Insurance Group

Commercial Liability Claims Center For Excellence, Orange, CA

Primary Responsibilities: Performing all typed transcription for letters and reports submitted by adjusters, supervisors and management; transcribing recorded statements for use as evidence in legal proceedings, with each word transcribed exactly as spoken; inserting appropriate policy language where necessary in accordance with state and federal regulations; scrupulously applying the rules of grammar and spelling; proofreading and editing final drafts of documents to verify accuracy and corectness; typing at least 55 words per minute

07/1995-11/1997: Expense Control Clerk Farmers Insurance Group

Regional Office--Cash and Control Department Carlsbad, CA

Primary Responsibilities: Reviewing and verifying employee expense reports and office bills for multiple office locations; reconciling listed expenses with receipts; obtaining missing information to complete expense reports; monthly reconciliation of mileage on vehicles in company fleet; other clerical duties as needed (i.e. routing phone cals, answering questions from agents in the field, etc.)

2/1992-7/1995: Senior Accounts-Receivable Clerk Farmers Insurance Group

Regional Office Accounts Receivable, Automobile Policy Department, Santa Ana, CA

Primary Responsibilities: Reviewing and verifying incoming insurance-premium payments (both computer-generated and physical checks/money orders); transferring payments erroneously received in the automobile department; processing/researching insufficient or stale-dated checks and other miscellaneous payments that could not be easily applied; working closely with the customer service department; training incoming department trainers and other employees being cross-trained

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