Customer Service Manager
Resume:
Destani Robinson
Las Vegas, NV 89130
*************@******.***
Career Objective:
To obtain an Administrative Assistant or an Property Manager position offering administrative acumen and knowledge of the property/administrative management setting to provide effective services to the office.
Work Experience:
Lighthouse Properties: Avenue965 Apartments – (Assistant manager/ Leasing – 6/16 – Present
Issue appropriate notices when necessary (e.g., late payments, eviction notices, and returned check memos), Deposits all rent receipts prior to bank close each day. Proof reads all lease paperwork and processes move-ins and move-outs.
Pinnacle: Camino Al Norte Luxury Town homes- (Assistant Manager- 1/14 – 6/16
Answer general resident questions and concerns, Code/ Enter monthly property bills, Schedule vendors for make ready units and property essentials, Audit leasing files, Audit resident Delinquency balances
Pinnacle: Joshua Hills Luxury Condos-Assistant manager - 05/13 – 1/14
Maintain accurate resident records and customer relations, Work with office staff to ensure prudent rent collection, Assist leasing agents in marketing vacant space, Bank deposits, Court evictions, Daily reports, Move out charges, Sodas (statement of deposit accounts)
Sportsmans Royal Manor Suites-Front Desk Concierge - 02/13- 05/13
Exceptional human relations, communication, service and sales skills, provide exceptional customer service to all guests and support in other departments including sales, Front Office
Olen: Willowbrook Apartments-Leasing consultant - 12/10- 02/13
Produce delinquency reports, Work with property manager to develop proactive teams, Code all information in company provided property related database, Post rent, Tour prospective clients
Olen: The Breakers Apartments-Leasing Consultant- 01/10- 12/10
Prepare lease agreements, Renewals, Resident retention, Marketing, Input daily work orders, Customer service, Collect proper information from prospective clients before tours
Skills Summary:
Excellent customer service skills -Able to convince clients • Exceptional written and verbal communication skills • Knowledgeable of all phases of leasing and resident retention • Detail oriented and ability to multitask; Strong organizational skills • Hands on experience in promoting and maintaining healthy relationships with tenants • Exceptional understanding of property management functions • In depth knowledge of assisting the property manager with development of RFPs and execution of contracts • Knowledge of onesite, MRI, Yardi •Posting rent batches •Entering property bills and invoices
Education:
Legacy High school (2005-2009)
College of Southern Nevada (2013-Present/Online courses)
References Available upon request
Contact this candidate