Manager Professional Experience

Yash Patel

404-***-**** ********@*******.***.***

EDUCATION

Georgia State University, J. Mack Robinson College of Business, Atlanta, GA Bachelor of Business Administration in Computer Information System, May 2017 Overall GPA: 3.6

Awards: Dean’s List 4 semesters.

Relevant Courses: Managerial Science, Marketing and Accounting Global and Business Practices, Introduction to Java Programming, SQL Database, Telecommunication for Business, IT Project Management, System Analysis, System Development Project SKILLS

Programming: Java, HTML, CSS, SQL

Software: Adobe Creative Suite (Photoshop CS6, Adobe Lightroom), Eclipse, Brackets, QuickBooks Foreign Languages: Fluent in Hindi and Gujarati

Technical skills: Bloomberg Essentials (BESS), Microsoft Access, Excel, PowerPoint, Visio, Word, SharePoint, SQL PROFESSIONAL EXPERIENCE

Apple, (Atlanta, GA) May 2016- Present

IT Support Specialist

● Diagnosed, troubleshooted, and resolved a range of technical and non-technical issues

● Excelled in asking probing questions and researching to analyze or rectify problems

● Communicated the ongoing or latest issue to a Senior Advisor and help desk peers resolve complex problems that require escalations. Provide detailed descriptions of issues and follow up diligently to ensure swift resolutions

● Delivered great customer experience to a customer and communicating effectively with the customer to provide solutions for his/her technical or non-technical dilemma

Coca-Cola Jan 2016 – April 2016

Website Developer Intern

● Developed Web Applications with programming languages such as HTML5 and CSS.

● Partnered up with the IT and Finance teams to provide support and resolution of the goal to the Director of the Coca-Cola

● Reviewed the overall daily operations of the team members.

● Worked on a project by collaborating and communicating with Wendy’s and McDonald’s corporate team to resolve the project issues faced by customers.

SRP Capital May 2015 - Aug 2015

Finance Intern

● Assisted with Balance Sheet, Income Statement, Statement of Cash Flows of different companies

● Ensured accuracy of all financial information and gathered all needed paperwork to complete the audit

● Followed the highs and lows of the Market and analyzed different variables considered for Portfolio Management

● Conducted market and financial analysis of stocks in the market industry Sessoms and Virguez LLC Nov 2015 – April 2016

Account Manager

● Served as a project lead to create account processes for company such as detailed breakdown of company financial position and increasing the efficiency of receiving payments and profit loss ratio

● Performed finance duties such as account reconciliation, month-end closing; developed and maintained payment processes dealing with accounts receivable

● Resolved financial errors in the QuickBooks system by identifying it in timely manner and recommending improvements to the Manager

● Kept active balances of 500+ Accounts within business using the QuickBooks software and maintained an active role staying on top of company operations such as accuracy and implementation of new processes ACTIVITIES/INTERESTS

● Hiking, Trading and Investing Stocks, Volunteer Work, Solving complex issues with Engineering Team.

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